The most valuable feature of Mekari Qontak is the WhatsApp Broadcast API. It provides unlimited broadcast capability with a clean and intuitive UI/UX, making integration and implementation with our engineers very straightforward. We can easily create and submit message templates for Meta’s approval before sending broadcasts to customers. In addition, our customer service team can monitor campaign performance and respond directly to customer replies, which makes the workflow highly efficient. Review collected by and hosted on G2.com.

Overall, Mekari Qontak works very well for our needs. If I had to mention one area for improvement, it would be that the reporting and analytics dashboard could be even more detailed. Having more advanced insights would make it easier to measure campaign performance in real time. Review collected by and hosted on G2.com.

Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers. The features are easy to use because of the UI/UX is friendly. Review collected by and hosted on G2.com.

I think there’s a feature we would like to try, but it hasn’t been provided yet. Review collected by and hosted on G2.com.

What I like most about Mekari Qontak is its user-friendly interface, responsive customer support, and easy implementation. It’s a very practical tool, especially for managing and sending marketing broadcasts efficiently. Review collected by and hosted on G2.com.

I haven't encountered any significant problems while using mekari qontak. Review collected by and hosted on G2.com.

Orchestrating conversations in one dashboard with CRM Software keeps handovers clean and customer data always up to date. Review collected by and hosted on G2.com.

Advanced custom reports for CRM Software take time to configure; once set, the insights are very actionable. Review collected by and hosted on G2.com.

Integration of omni-channel and accounts Review collected by and hosted on G2.com.

When I integrated my WhatsApp Business account, I can only use it only on Qontak platforms Review collected by and hosted on G2.com.

We can easier to manage the database also with detail information, customer journey, and more advanced features on ticketing and pipeline. Hence we can control and make a comprehensive report Review collected by and hosted on G2.com.

The uploading process take a little bit long time. So when you upload tons of data, the process take long time and you can not continuously refresh, because it gonna be error. The one that you can do is waiting with patience and do refresh periodically once in 10-15 minutes. Review collected by and hosted on G2.com.

The Omnichannel feature make me easy to reply the customer come from various social media that our company have and help to monitor the current number and can be used by many persons. Review collected by and hosted on G2.com.

When we upload more than 5000 list in once, there is a little problem. That is failed notification on the screen, whereas the system is still processing the data. It will affect people who use Qontak for the first time Review collected by and hosted on G2.com.

I've been using WABA from Qontak for about 2 months and it's been very useful for me. Blasting messages have been so much easier for my team, it's also efficient because with only one account WhatsApp you can access many devices and agents, like in our Faculty, since we have 5 administrators, so they can just log in with 1 account only. Review collected by and hosted on G2.com.

I think the Qontak system would be awesome if they update some of the features. I'm pretty sure the system will run smoothly after improvement. Hopefully, we would not find the lag/bug on the system. Review collected by and hosted on G2.com.

My team use Whatsapp API. The features is very helpful to cater customer question especially the chatbot. It is also much easier to promote our products to users, moreover we can blast the message in one go to all contacts Review collected by and hosted on G2.com.

Need to refresh to in order get the new incoming messages. Hope the system can automatically or sycn the new message so we dont need to refresh frequently Review collected by and hosted on G2.com.

What i like the most is the opportunity to integrate with any social media pages. This really means a lot to us, we can save time and work more effectively. The best part is we can monitor all messages in just one dashboard. Review collected by and hosted on G2.com.

Sometimes we experienced lagging, it occurs rarely but still can affect our work. Hope the team will solve this matter soon, so the system will running more perfectly Review collected by and hosted on G2.com.