--- title: Mekari Qontak Reviews meta\_title: 'Mekari Qontak Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 32 reviews by the users' company size, role or industry to find out how Mekari Qontak works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 32 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

### Mekari Qontak Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the **ease of use** in Mekari Qontak, thanks to its friendly UI/UX for effective conversations. [(7 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271904&qs=pros-and-cons#reviews)

Users find the **seamless integration** of Mekari Qontak with WhatsApp API enhances customer interaction and workflow efficiency. [(4 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2133553&qs=pros-and-cons#reviews)

Users appreciate the **user-friendly interface** of Mekari Qontak, making chat and marketing management effortless and efficient. [(4 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271915&qs=pros-and-cons#reviews)

Users commend the **responsive and dependable customer support** of Mekari Qontak, ensuring smooth operations during onboarding and beyond. [(3 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2316648&qs=pros-and-cons#reviews)

Users appreciate the **intuitive interface** of Mekari Qontak, which simplifies remote work and enhances customer interaction. [(3 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271975&qs=pros-and-cons#reviews)

Users find the **complex setup** of advanced custom reports takes time, though they deliver actionable insights. [(1 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2360522&qs=pros-and-cons#reviews)

Users often face **connectivity issues** with Mekari Qontak, leading to performance declines and inactive status on devices. [(1 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2449007&qs=pros-and-cons#reviews)

Users find that **expertise is required** for configuring advanced reports in Mekari Qontak, but appreciate the actionable insights. [(1 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2360503&qs=pros-and-cons#reviews)

Users note the **incomplete information** in reporting and analytics, hindering effective campaign performance measurement. [(1 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271987&qs=pros-and-cons#reviews)

Users face **integration issues** with Mekari Qontak, limiting WhatsApp Business use exclusively to its platform. [(1 mentions)](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2133536&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Mekari Qontak

##### 1. Ease of Use

Users appreciate the **ease of use** in Mekari Qontak, thanks to its friendly UI/UX for effective conversations.
[
See 7 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271904&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Terry E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terry E.")
TE

Terry E.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Access, Full Features—Mekari Qontak Is the Best"

What do you like about Mekari Qontak?

Easy to access, full features, no hassle. There is even a mekari qontak (qontak chat mobile) app that allow ls me to replay to customer messages outsi

 ![Eirene Eliyah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eirene Eliyah S.")
ES

Eirene Eliyah S.

Small-Business (50 or fewer emp.)

5.0/5

"Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI"

What do you like about Mekari Qontak?

As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy fo

##### 2. Integration

Users find the **seamless integration** of Mekari Qontak with WhatsApp API enhances customer interaction and workflow efficiency.
[
See 4 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2133553&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Agung N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agung N.")
AN

Agung N.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless WhatsApp Integration and Streamlined Customer Chats"

What do you like about Mekari Qontak?

Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers.

 ![Yudit F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yudit F.")
YF

Yudit F.

Mid-Market (51-1000 emp.)

5.0/5

"Stay organized and measurable with CRM Software"

What do you like about Mekari Qontak?

Orchestrating conversations in one dashboard with CRM Software keeps handovers clean and customer data always up to date.

##### 3. User Interface

Users appreciate the **user-friendly interface** of Mekari Qontak, making chat and marketing management effortless and efficient.
[
See 4 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271915&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Eirene Eliyah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eirene Eliyah S.")
ES

Eirene Eliyah S.

Small-Business (50 or fewer emp.)

5.0/5

"Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI"

What do you like about Mekari Qontak?

As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy fo

 ![Agung N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agung N.")
AN

Agung N.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless WhatsApp Integration and Streamlined Customer Chats"

What do you like about Mekari Qontak?

Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers.

##### 4. Customer Support

Users commend the **responsive and dependable customer support** of Mekari Qontak, ensuring smooth operations during onboarding and beyond.
[
See 3 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2316648&qs=pros-and-cons#reviews)

See Related User Reviews

FR

fachrul r.

Enterprise (\> 1000 emp.)

4.5/5

"Simple yet powerful Call Center Solutions"

What do you like about Mekari Qontak?

The onboarding support team was both responsive and dependable, making sure our omnichannel and CRM migration proceeded without any issues.

 ![Arya W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arya W.")
AW

Arya W.

Mid-Market (51-1000 emp.)

5.0/5

"Efficient, Helpful, and Easier to use."

What do you like about Mekari Qontak?

We are using this product/service daily, 24x7. It really very simple and easier to use, have many feature such as broadcast message, schedule, and tag

##### 5. Intuitive

Users appreciate the **intuitive interface** of Mekari Qontak, which simplifies remote work and enhances customer interaction.
[
See 3 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271975&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Eirene Eliyah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eirene Eliyah S.")
ES

Eirene Eliyah S.

Small-Business (50 or fewer emp.)

5.0/5

"Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI"

What do you like about Mekari Qontak?

As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy fo

 ![Agung N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agung N.")
AN

Agung N.

Small-Business (50 or fewer emp.)

5.0/5

"Effortless WhatsApp Integration and Streamlined Customer Chats"

What do you like about Mekari Qontak?

Mekari Qontak has been very helpful for integrating with the WhatsApp Business API, and it also simplifies managing chat conversations with customers.

### 5 Cons or Disadvantages of Mekari Qontak

##### 1. Complex Setup

Users find the **complex setup** of advanced custom reports takes time, though they deliver actionable insights.
[
See 1 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2360522&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Yudit F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yudit F.")
YF

Yudit F.

Mid-Market (51-1000 emp.)

5.0/5

"Stay organized and measurable with CRM Software"

What do you dislike about Mekari Qontak?

Advanced custom reports for CRM Software take time to configure; once set, the insights are very actionable.

##### 2. Connectivity Issues

Users often face **connectivity issues** with Mekari Qontak, leading to performance declines and inactive status on devices.
[
See 1 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2449007&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Eirene Eliyah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eirene Eliyah S.")
ES

Eirene Eliyah S.

Small-Business (50 or fewer emp.)

5.0/5

"Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI"

What do you dislike about Mekari Qontak?

One thing I dislike is that when I log in to Mekari Qontak on one of my devices (mobile phone/laptop) and activate my agent account, I sometimes find

##### 3. Expertise Required

Users find that **expertise is required** for configuring advanced reports in Mekari Qontak, but appreciate the actionable insights.
[
See 1 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2360503&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Yudit F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yudit F.")
YF

Yudit F.

Mid-Market (51-1000 emp.)

5.0/5

"Stay organized and measurable with CRM Software"

What do you dislike about Mekari Qontak?

Advanced custom reports for CRM Software take time to configure; once set, the insights are very actionable.

##### 4. Incomplete Information

Users note the **incomplete information** in reporting and analytics, hindering effective campaign performance measurement.
[
See 1 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2271987&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Hafiz R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hafiz R.")
HR

Hafiz R.

Mid-Market (51-1000 emp.)

5.0/5

"Positive Experience with Mekari Qontak"

What do you dislike about Mekari Qontak?

Overall, Mekari Qontak works very well for our needs. If I had to mention one area for improvement, it would be that the reporting and analytics dashb

##### 5. Integration Issues

Users face **integration issues** with Mekari Qontak, limiting WhatsApp Business use exclusively to its platform.
[
See 1 mentions
](https://www.g2.com/products/mekari-qontak/reviews?filters%5Bsentiment_snippet%5D=2133536&qs=pros-and-cons#reviews)

See Related User Reviews

 ![vaxtra M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vaxtra M.")
VM

vaxtra M.

Mid-Market (51-1000 emp.)

4.0/5

"Whenever we need assistance, Mekari Qontak's customer support team is quick and helpful"

What do you dislike about Mekari Qontak?

When I integrated my WhatsApp Business account, I can only use it only on Qontak platforms

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 ![Jεηïƒƒεř J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jεηïƒƒεř J.")
JJ

Jεηïƒƒεř J.

Marketing Executive

Mid-Market (51-1000 emp.)

4/21/2026

"The Game - Changer"

3.5/5

What do you like best about Mekari Qontak?

What really changed the game for the Blossom marketing team was how Mekari Qontak turned our chaotic communication into a streamlined garden. Here are the highlights:

The Omnichannel Magic: Before Qontak, my team was jumping between Instagram DMs, WhatsApp, and Facebook like they were in a sprint. Having a single unified dashboard for all customer interactions allowed us to maintain a consistent brand voice without the burnout.

WhatsApp Business API & Automation: The ability to send out automated broadcasts that don’t feel like "spam" is huge. We can trigger personalized updates and use chatbots to handle basic FAQs, which frees up my creative team to focus on actual strategy rather than answering "Is this in stock?" 100 times a day.

Data-Driven Insights: As a Head of Marketing, I live for the analytics. The reporting tools gave us a clear view of agent performance and customer response times. It’s much easier to scale when you can actually see where the "blooms" are happening in your conversion funnel.

Seamless Integration: It played very nicely with our existing CRM, meaning no lost leads. Every interaction is logged, so we never miss an opportunity to re-engage a customer with a personalized offer. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

"It’s a powerful tool, but it requires a bit of patience during the honeymoon phase. If you aren't careful with your automation logic, it can feel a bit robotic—which is the last thing a brand like Blossom wants for its community. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Mekari Qontak solved our biggest bottleneck: sheer communication chaos.

Before we brought them on board, I cannot track my team conversation with our customers, since every campus has dedicated WhatsApp number. My team was constantly losing track of conversations, and leaving people on read for hours simply because a message slipped down the queue. We were dropping leads left and right, and it was actively hurting our brand reputation. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![chatelia n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "chatelia n.")
CN

chatelia n.

Customer Service Supervisor

Small-Business (50 or fewer emp.)

5/4/2026

"Mekari Qontak Centralizes Channels for Faster, Clearer Customer Communication"

5/5

What do you like best about Mekari Qontak?

What I like best about Mekari Qontak is its ability to centralize multiple communication channels into one platform. It helps streamline customer interactions, improve response time, and provides clear visibility into customer data and team performance Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

One thing I dislike about Mekari Qontak is that some features have limited customization, which can make it less flexible for specific business needs. Additionally, there are occasional delays when handling large volumes of data or messages Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Mekari Qontak helps solve the challenge of managing customer communication across multiple channels by centralizing everything into one platform. This allows us to respond faster, maintain consistent service quality, and easily track customer interactions. As a result, our team becomes more efficient, and overall customer satisfaction improves. Review collected by and hosted on G2.com.

Show More

5/10/2026
Current UserValidated ReviewerSource: Organic

 ![Yosua B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yosua B.")
YB

Yosua B.

Chief People Officer &amp; SEO Writer

Small-Business (50 or fewer emp.)

3/5/2026

"Mekari Qontak Makes Customer Communication Faster and More Organized"

5/5

What do you like best about Mekari Qontak?

After using Mekari Qontak for about 6 months, it has significantly helped our team communicate with customers more efficiently. The broadcast feature allows us to reach many customers quickly, and the chatbot feature is very useful in assisting and automating customer conversations. It makes our customer communication much more organized and responsive. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

One downside is that exporting or retrieving chat/data cannot be done directly by users. We currently need to contact the Qontak team to request the data, which can take quite some time. It would be great if there were a self-service export feature to make the process faster and more efficient. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Mekari Qontak helps us solve the problem of communicating with many customers at the same time. With the broadcast feature, we can send information or promotions to many customers quickly. The chatbot feature also helps handle incoming chats, making our response faster and reducing the workload of our team. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Irwansyah B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irwansyah B.")
IB

Irwansyah B.

Web Programmer

Mid-Market (51-1000 emp.)

4/21/2026

"Mekari Qontak's Omnichannel combines all communication media into one integrated unit."

5/5

What do you like best about Mekari Qontak?

Mekari Qontak's omnichannel platform unifies all interactions between the school and prospective parents and students across various platforms like WhatsApp, email, and social media, making everything feel more integrated, streamlined, fast, and professional. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

There is no problem, while using Mekari Qontak we have been greatly helped Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Before we used Mekari Qontak, our school had several separate WhatsApp service numbers across different departments, making it difficult and confusing for prospective parents and students who wanted to contact the school regarding finances, catering, pick-up, PPDB (School Admissions), and so on.

Since we started using Mekari Qontak, all of our problems and concerns have been alleviated, and handling the needs of prospective parents and students has become much easier. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Eirene Eliyah S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eirene Eliyah S.")
ES

Eirene Eliyah S.

Customer Service Agent

Small-Business (50 or fewer emp.)

1/23/2026

"Convenient Remote Work with Mekari Qontak’s Clean, Straightforward UI"

5/5

What do you like best about Mekari Qontak?

As a customer service agent, I find Mekari Qontak very convenient because I can access it through the mobile app or the website. This makes it easy for me to work remotely without needing expensive devices. The features in Mekari Qontak are also straightforward, and in my opinion it has the cleanest UI, so I don’t get confused while using it. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

One thing I dislike is that when I log in to Mekari Qontak on one of my devices (mobile phone/laptop) and activate my agent account, I sometimes find on another device that my account still shows as inactive (whether due to signal or other issues). As a result, my performance is considered to have declined because it looks like I wasn’t active on time. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

The company I work for is a small business that started two years ago. Before this, we only used a regular business chat application, with shifts shared among several people. In that setup, I noticed that some people sometimes ended up working more than others, while others worked less. With Qontak Mekari, the workload for each agent is now divided much more evenly, which feels fairer overall. I also found that, with its features, we can separate serious customers from those who are not. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Eko A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eko A.")
EA

Eko A.

IT Technical Support Department Head

Mid-Market (51-1000 emp.)

5/12/2026

"Mekari Qontak Automates Delegation and Balances Workloads in Real Time"

5/5

What do you like best about Mekari Qontak?

Mekari Qontak make my team can be focused on troubleshoot issue on the user, any delegation and administration progress is fully automated by chatbot and can be accessed real time, workload for my team can be distributed automated and balance each agent Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

no issue, integration running smoothly and user no need to change their habit to communicate with IT support team using chat app Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

manual delegate issue and administration process that converted to automated using chatbot Review collected by and hosted on G2.com.

Show More

5/17/2026
Current UserValidated ReviewerSource: Organic

 ![Arya W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arya W.")
AW

Arya W.

Marketing and Communication

Mid-Market (51-1000 emp.)

12/17/2025

"Efficient, Helpful, and Easier to use."

5/5

What do you like best about Mekari Qontak?

We are using this product/service daily, 24x7. It really very simple and easier to use, have many feature such as broadcast message, schedule, and tagging customer etc. The customer support is always ready and fast to solve our problem. And there is a feature about report for our agent, so we can evaluate and make more better performing every month. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

There is no issue about the Mekari Qontak so far. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Before using Mekari Qontak, we have some problem. Such as our whatsapp don't have blue tick, the customer was uncertain about us, they doubt we are fake. After using Mekari Qontak, everyone put in trust, and there is no doubt again to us. Our social media become in one dashboard, no need again using more devices to login our account. And now we can share broadcast message for giving promo or information to our customer in one time, handling our customer more efficiently, and make more productive. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Robby Gunawan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robby Gunawan S.")
RS

Robby Gunawan S.

Founder

Computer Software

Mid-Market (51-1000 emp.)

7/27/2026

"Feature-Rich and Effortlessly Easy to Use"

5/5

What do you like best about Mekari Qontak?

It has a lot of features, and it’s easy to use and access. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

So far, I haven’t found anything I dislike about Mekari Qontak. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Broadcast invitations and send registration invitations. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Organic

 ![Ahmad m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad m.")
AM

Ahmad m.

Insight And Service Assurance

Small-Business (50 or fewer emp.)

5/15/2026

"Great Features and Responsive Support for Omnichannel Customer Service"

4.5/5

What do you like best about Mekari Qontak?

Feature and Support, also good omni channel for help our customer service Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

What I dislike is that the AI Agent feature is considered an add-on. This means we have to make an additional payment on top of our regular subscription if we want to fully utilize the AI to assist our CS team Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Blue thick whatsapp, and integrate social media in 1 software Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Terry E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Terry E.")
TE

Terry E.

Leader

Mid-Market (51-1000 emp.)

1/29/2026

"Easy Access, Full Features—Mekari Qontak Is the Best"

5/5

What do you like best about Mekari Qontak?

Easy to access, full features, no hassle. There is even a mekari qontak (qontak chat mobile) app that allow ls me to replay to customer messages outside of store hours. I think Mekari Qontak is the best among others.

My store is located in Bogor Trade Mall, and i even recommended Mekari Qontak to the mall management. Review collected by and hosted on G2.com.

What do you dislike about Mekari Qontak?

I think not issue with mekari qontak, overall is the best. Review collected by and hosted on G2.com.

What problems is Mekari Qontak solving and how is that benefiting you?

Some obstacles when doing whatsapp blast are usually due to images failing to upload, and the mekari support team is quick and responsive in providing solutions, which is very helpful and save times. Beeesssst!! Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

##### Categories on G2

[CRM](https://www.g2.com/categories/crm)[Omnichannel Commerce](https://www.g2.com/categories/omnichannel-commerce)

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