# Mekari Qontak vs Odoo CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mekari Qontak excels in **ease of setup** , with users highlighting its intuitive onboarding process that allows teams to get started quickly. In contrast, Odoo CRM users mention some challenges with configuration, which can slow down initial implementation.
- **Users say** that Mekari Qontak provides a well-structured approach to **sales activities** , thanks to its integrated omnichannel hub. This feature helps teams manage pipelines effectively, while Odoo CRM users appreciate its flexibility and customization options, although some find it less straightforward for specific workflows.
- **Reviewers mention** that Mekari Qontak's automation features significantly reduce administrative burdens, allowing teams to focus on customer issues. Odoo CRM, while praised for its customizable dashboards and lead tracking, does not offer the same level of automation, which can lead to increased manual workload.
- **According to verified reviews** , Mekari Qontak shines in **customer support** , with users noting the effectiveness of its omnichannel capabilities for service. Odoo CRM users, while generally satisfied, report that support quality can vary, indicating room for improvement in this area.
- **G2 reviewers highlight** that Mekari Qontak scores higher in **user experience** , with a more intuitive interface that users find easier to navigate. Odoo CRM, while functional, has been described as less user-friendly, particularly for those unfamiliar with CRM systems.
- **Users report** that Mekari Qontak's **reporting and analytics** features are robust, providing valuable insights into sales performance. Odoo CRM offers reporting capabilities as well, but some users feel they are not as comprehensive or easy to use as those in Mekari Qontak.



| | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 31 | 205 | 
| **Largest Market Segment** | Mid-Market (54.8% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | Free Trial 5 Usage-based Per Month | $24 per app/ per user/ per month | 

---
## Top Pros & Cons

### Mekari Qontak

Pros:
- Ease of Use (7 reviews)
- Integration (4 reviews)

Cons:
- Complex Setup (1 reviews)
- Connectivity Issues (1 reviews)

### Odoo CRM

Pros:
- Ease of Use (17 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Limited Customization (7 reviews)

---
## Ratings Comparison
| Rating | Mekari Qontak | Odoo CRM | 
|---|---|---|
  | **Meets Requirements** | 9.2 (28 reviews) | 8.3 (144 reviews) | 
  | **Ease of Use** | 9.3 (29 reviews) | 8.3 (148 reviews) | 
  | **Ease of Setup** | 9.7 (22 reviews) | 7.8 (110 reviews) | 
  | **Ease of Admin** | 10.0 (12 reviews) | 8.1 (63 reviews) | 
  | **Quality of Support** | 9.3 (27 reviews) | 7.8 (143 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (11 reviews) | 8.2 (67 reviews) | 
  | **Product Direction (% positive)** | 9.5 (24 reviews) | 8.6 (134 reviews) | 

---
## Pricing

### Mekari Qontak

#### Entry-Level Pricing

Plan: Omnichannel Starter

Price: Free Trial 5 Usage-based Per Month

Description: Easy solution to increase sales for businesses that are just starting to use omnichannel. Affordable plans for small and medium businesses.

Key Features:
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation

[Learn more about Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews)

#### Free Trial

Yes

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Mekari Qontak** | 9.3/10 | 26 |
| **Odoo CRM** | 8.1/10 | 142 |

#### Sales Force Automation

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Contact & Account Management** | 9.3 (19 reviews) | 8.0 (97 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.3 (16 reviews) | 8.0 (70 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.7 (17 reviews) | 8.5 (100 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.5 (17 reviews) | 8.3 (101 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (16 reviews) | 7.6 (75 reviews) ✓ Verified | 
| **Desktop Integration** | 9.2 (15 reviews) | 7.8 (80 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.1 (15 reviews) | 7.8 (83 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.2 (15 reviews) | 8.3 (90 reviews) ✓ Verified | 
| **Customer Contract Management** | 9.2 (15 reviews) | 8.1 (88 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Email Marketing** | 8.8 (15 reviews) | 8.2 (74 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.1 (70 reviews) | 
| **Lead Management** | 9.6 (19 reviews) | 8.5 (88 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.1 (64 reviews) ✓ Verified | 

#### Customer Support

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Case Management** | 9.2 (16 reviews) | 8.1 (70 reviews) ✓ Verified | 
| **Customer Support Portal** | 9.0 (15 reviews) | 8.1 (70 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (15 reviews) | 7.7 (74 reviews) ✓ Verified | 
| **Call Center Features** | 8.5 (17 reviews) | 7.6 (67 reviews) ✓ Verified | 
| **Support Analytics** | 9.3 (17 reviews) | 7.8 (72 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Reporting** | 9.6 (17 reviews) | 8.0 (88 reviews) ✓ Verified | 
| **Dashboards** | 9.4 (18 reviews) | 8.2 (90 reviews) ✓ Verified | 
| **Forecasting** | 9.6 (15 reviews) | 7.6 (73 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.8 (15 reviews) | 7.9 (66 reviews) ✓ Verified | 
| **Social Network Integration** | 8.9 (17 reviews) | 7.8 (63 reviews) ✓ Verified | 
| **Mobile User Support** | 8.9 (16 reviews) | 7.5 (71 reviews) ✓ Verified | 

#### Platform

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Customization** | 9.6 (12 reviews) | 8.3 (61 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (14 reviews) | 7.9 (60 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.5 (13 reviews) | 8.4 (62 reviews) ✓ Verified | 
| **Internationalization** | 9.0 (10 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 9.1 (11 reviews) | 8.3 (53 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 9.1 (11 reviews) | 7.7 (55 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.3 (12 reviews) | 8.5 (62 reviews) ✓ Verified | 
| **Output Document Generation** | 9.0 (10 reviews) | 7.8 (56 reviews) ✓ Verified | 

#### Integration

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Data Import & Export Tools** | 9.3 (12 reviews) | 8.0 (57 reviews) ✓ Verified | 
| **Integration APIs** | 9.5 (11 reviews) | 7.9 (53 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.4 (9 reviews) | 7.7 (51 reviews) ✓ Verified | 

#### Generative AI

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **AI Text Generation** | 9.3 (5 reviews) | 7.4 (32 reviews) | 

#### Agentic AI - CRM

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (5 reviews) | 8.1 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (18 reviews) | 
| **Cross-system Integration** | 9.7 (5 reviews) | 9.0 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Interaction** | 9.7 (6 reviews) | 8.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (14 reviews) | 
| **Decision Making** | Not enough data | 8.9 (16 reviews) | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Mekari Qontak** | 9.7/10 | 10 |
| **Odoo CRM** | N/A | N/A |

#### Reporting

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Reports & Analytics** | 10.0 (8 reviews) | Not enough data | 
| **Data Transfer Tools** | 9.7 (5 reviews) | Not enough data | 

#### Omnichannel Features 

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Retail Management** | 9.7 (5 reviews) | Not enough data | 
| **POS Integration** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Integration** | 10.0 (7 reviews) | Not enough data | 
| **Customer Service Integration** | 9.8 (8 reviews) | Not enough data | 
| **Marketing Tools** | 9.8 (7 reviews) | Not enough data | 
| **E-commerce Integration** | 9.3 (5 reviews) | Not enough data | 
| **ERP Integration** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Mekari Qontak (1):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)



---
## Reviewer Demographics

### By Company Size

| Segment | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Small-Business** | 35.5% | 67.8% | 
| **Mid-Market** | 54.8% | 27.3% | 
| **Enterprise** | 9.7% | 4.9% | 

### By Industry

#### Mekari Qontak

- **Information Technology and Services:** 36.7%
- **Manufacturing:** 6.7%
- **Retail:** 6.7%
- **Financial Services:** 6.7%
- **Automotive:** 6.7%
- **Telecommunications:** 3.3%
- **Primary/Secondary Education:** 3.3%
- **Media Production:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Higher Education:** 3.3%
- **Other:** 20.0%

#### Odoo CRM

- **Information Technology and Services:** 14.0%
- **Computer Software:** 9.0%
- **Construction:** 5.1%
- **Marketing and Advertising:** 3.9%
- **Computer & Network Security:** 3.4%
- **Consulting:** 2.8%
- **Wholesale:** 2.8%
- **Retail:** 2.8%
- **Accounting:** 2.2%
- **Education Management:** 2.2%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to Mekari Qontak

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (845 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (688 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [CRMOne](https://www.g2.com/products/crmone/reviews) — 4.8/5 stars (1045 reviews)
- [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) — 4.7/5 stars (504 reviews)

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25851 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (646 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3089 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (104 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

---
## Top Discussions

### Mekari Qontak

- Title: [What is Qontak by Mekari used for?](https://www.g2.com/discussions/what-is-qontak-by-mekari-used-for) — 1 comment
  > **Top comment:** "In our company, Qontak by Mekari is used as an omnichannel communication and CRM platform. We use it to manage customer interactions across WhatsApp,..."

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mekari-qontak-vs-odoo-crm)