# Mekari Qontak vs Odoo CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mekari Qontak excels in **ease of setup** , with users highlighting its intuitive onboarding process that allows teams to get started quickly. In contrast, Odoo CRM users mention some challenges with configuration, which can slow down initial implementation.
- **Users say** that Mekari Qontak provides a well-structured approach to **sales activities** , thanks to its integrated omnichannel hub. This feature helps teams manage pipelines effectively, while Odoo CRM users appreciate its flexibility and customization options, although some find it less straightforward for specific workflows.
- **Reviewers mention** that Mekari Qontak's automation features significantly reduce administrative burdens, allowing teams to focus on customer issues. Odoo CRM, while praised for its customizable dashboards and lead tracking, does not offer the same level of automation, which can lead to increased manual workload.
- **According to verified reviews** , Mekari Qontak shines in **customer support** , with users noting the effectiveness of its omnichannel capabilities for service. Odoo CRM users, while generally satisfied, report that support quality can vary, indicating room for improvement in this area.
- **G2 reviewers highlight** that Mekari Qontak scores higher in **user experience** , with a more intuitive interface that users find easier to navigate. Odoo CRM, while functional, has been described as less user-friendly, particularly for those unfamiliar with CRM systems.
- **Users report** that Mekari Qontak's **reporting and analytics** features are robust, providing valuable insights into sales performance. Odoo CRM offers reporting capabilities as well, but some users feel they are not as comprehensive or easy to use as those in Mekari Qontak.




| | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 37 | 204 | 

---
## Top Pros & Cons

### Mekari Qontak

Pros:
- Ease of Use (7 reviews)
- Integration (4 reviews)

Cons:
- Complex Setup (1 reviews)
- Connectivity Issues (1 reviews)

### Odoo CRM

Pros:
- Ease of Use (17 reviews)
- Lead Management (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Limited Customization (7 reviews)

---
## Ratings Comparison
| Rating | Mekari Qontak | Odoo CRM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (32 reviews) | 8.3 (144 reviews) | 
  | **Ease of Use** | 9.4 (33 reviews) | 8.3 (148 reviews) | 
  | **Ease of Setup** | 9.7 (26 reviews) | 7.8 (110 reviews) | 
  | **Ease of Admin** | 9.9 (16 reviews) | 8.1 (63 reviews) | 
  | **Quality of Support** | 9.4 (31 reviews) | 7.8 (143 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (15 reviews) | 8.2 (67 reviews) | 
  | **Product Direction (% positive)** | 9.6 (28 reviews) | 8.6 (132 reviews) | 

---
## Pricing

### Mekari Qontak

#### Entry-Level Pricing

Plan: Omnichannel Starter

Price: Free Trial 5 Usage-based Per Month

Description: Easy solution to increase sales for businesses that are just starting to use omnichannel. Affordable plans for small and medium businesses.

Key Features:
- WhatsApp account masking & verification*
- WhatsApp message personalization and unlimited broadcast message
- Automatic agent allocation

[Learn more about Mekari Qontak](https://www.g2.com/products/mekari-qontak/reviews)

#### Free Trial

Yes

### Odoo CRM

#### Entry-Level Pricing

Plan: Odoo CRM

Price: $24 per app/ per user/ per month

Description: New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).

Key Features:
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP

[Learn more about Odoo CRM](https://www.g2.com/products/odoo-crm/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Mekari Qontak** | 9.3/10 | 30 |
| **Odoo CRM** | 8.1/10 | 139 |

#### Sales Force Automation

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Contact & Account Management** | 9.3 (20 reviews) | 8.1 (98 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 9.3 (16 reviews) | 8.1 (71 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 9.7 (17 reviews) | 8.6 (100 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.5 (17 reviews) | 8.3 (100 reviews) ✓ Verified | 
| **Territory & Quota Management** | 9.3 (16 reviews) | 7.6 (75 reviews) ✓ Verified | 
| **Desktop Integration** | 9.2 (15 reviews) | 7.8 (80 reviews) ✓ Verified | 
| **Product & Price List Management** | 9.1 (15 reviews) | 7.8 (82 reviews) ✓ Verified | 
| **Quote & Order Management** | 9.2 (15 reviews) | 8.3 (88 reviews) ✓ Verified | 
| **Customer Contract Management** | 9.2 (15 reviews) | 8.1 (86 reviews) ✓ Verified | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Email Marketing** | 8.9 (16 reviews) | 8.2 (74 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.1 (69 reviews) | 
| **Lead Management** | 9.7 (21 reviews) | 8.5 (86 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.1 (64 reviews) ✓ Verified | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Case Management** | 9.2 (16 reviews) | 8.1 (69 reviews) ✓ Verified | 
| **Customer Support Portal** | 9.0 (15 reviews) | 8.1 (70 reviews) ✓ Verified | 
| **Knowledge Base** | 8.9 (17 reviews) | 7.7 (74 reviews) ✓ Verified | 
| **Call Center Features** | 8.5 (17 reviews) | 7.6 (67 reviews) ✓ Verified | 
| **Support Analytics** | 9.3 (17 reviews) | 7.8 (72 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Reporting** | 9.6 (18 reviews) | 8.0 (87 reviews) ✓ Verified | 
| **Dashboards** | 9.5 (19 reviews) | 8.2 (88 reviews) ✓ Verified | 
| **Forecasting** | 9.6 (15 reviews) | 7.6 (73 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.8 (15 reviews) | 7.9 (66 reviews) ✓ Verified | 
| **Social Network Integration** | 8.9 (17 reviews) | 7.8 (63 reviews) ✓ Verified | 
| **Mobile User Support** | 8.9 (17 reviews) | 7.5 (71 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Customization** | 9.6 (13 reviews) | 8.3 (61 reviews) ✓ Verified | 
| **Workflow Capability** | 9.3 (15 reviews) | 7.9 (60 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.5 (14 reviews) | 8.4 (62 reviews) ✓ Verified | 
| **Internationalization** | 9.1 (11 reviews) | 7.9 (54 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 9.2 (12 reviews) | 8.3 (53 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 9.2 (13 reviews) | 7.7 (55 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.3 (14 reviews) | 8.5 (62 reviews) ✓ Verified | 
| **Output Document Generation** | 9.1 (11 reviews) | 7.8 (56 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Data Import & Export Tools** | 9.4 (13 reviews) | 8.0 (57 reviews) ✓ Verified | 
| **Integration APIs** | 9.6 (12 reviews) | 7.9 (53 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 9.4 (9 reviews) | 7.7 (51 reviews) ✓ Verified | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **AI Text Generation** | 9.4 (6 reviews) | 7.4 (32 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | 8.1 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.9 (18 reviews) | 
| **Cross-system Integration** | 9.7 (5 reviews) | 9.0 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (16 reviews) | 
| **Natural Language Interaction** | 9.7 (6 reviews) | 8.6 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (14 reviews) | 
| **Decision Making** | Not enough data | 8.9 (16 reviews) | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Mekari Qontak** | 9.7/10 | 11 |
| **Odoo CRM** | N/A | N/A |

#### Reporting

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Reports & Analytics** | 10.0 (8 reviews) | Not enough data | 
| **Data Transfer Tools** | 9.7 (5 reviews) | Not enough data | 

#### Omnichannel Features 

| Feature | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Retail Management** | 9.7 (5 reviews) | Not enough data | 
| **POS Integration** | 9.3 (5 reviews) | Not enough data | 
| **Social Media Integration** | 10.0 (7 reviews) | Not enough data | 
| **Customer Service Integration** | 9.8 (8 reviews) | Not enough data | 
| **Marketing Tools** | 9.8 (7 reviews) | Not enough data | 
| **E-commerce Integration** | 9.3 (5 reviews) | Not enough data | 
| **ERP Integration** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Mekari Qontak (1):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)



---
## Reviewer Demographics

### By Company Size

| Segment | Mekari Qontak | Odoo CRM | 
|---|---|---|
| **Small-Business** | 40.0% | 68.3% | 
| **Mid-Market** | 51.4% | 26.8% | 
| **Enterprise** | 8.6% | 4.9% | 

### By Industry

#### Mekari Qontak

- **Information Technology and Services:** 32.4%
- **Manufacturing:** 5.9%
- **Automotive:** 5.9%
- **Retail:** 5.9%
- **Financial Services:** 5.9%
- **Accounting:** 2.9%
- **Banking:** 2.9%
- **Computer Games:** 2.9%
- **Computer Software:** 2.9%
- **Education Management:** 2.9%
- **Other:** 29.4%

#### Odoo CRM

- **Information Technology and Services:** 14.0%
- **Computer Software:** 9.0%
- **Construction:** 5.1%
- **Computer & Network Security:** 3.9%
- **Marketing and Advertising:** 3.4%
- **Consulting:** 2.8%
- **Wholesale:** 2.8%
- **Retail:** 2.8%
- **Accounting:** 2.2%
- **Education Management:** 2.2%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to Mekari Qontak

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (875 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5049 reviews)
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- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (769 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1624 reviews)
- [CRMOne](https://www.g2.com/products/crmone/reviews) — 4.8/5 stars (1045 reviews)
- [Capsule CRM](https://www.g2.com/products/capsule-crm/reviews) — 4.7/5 stars (521 reviews)

### Alternatives to Odoo CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (27564 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (14347 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2951 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1624 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (650 reviews)
- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (5049 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (102 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

---
## Top Discussions

### Mekari Qontak

- Title: [What is Qontak by Mekari used for?](https://www.g2.com/discussions/what-is-qontak-by-mekari-used-for) — 1 comment
  > **Top comment:** "In our company, Qontak by Mekari is used as an omnichannel communication and CRM platform. We use it to manage customer interactions across WhatsApp,..."

### Odoo CRM

- Title: [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) — 3 comments
  > **Top comment:** "ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,..."
- Title: [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) — 1 comment
  > **Top comment:** "Control sales activities, inventory, billing, and marketing"
- Title: [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) — 1 comment
  > **Top comment:** "I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mekari-qontak-vs-odoo-crm)