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Pike13 Reviews & Product Details

Pike13 software is built for gyms and fitness studios, music and swim schools, education centers and other businesses that run on a class- or appointment- based model. The software helps business owners and their staff manage schedules and enrollments, billing and payroll, client information and more. The intuitive, mobile-friendly Pike13 interface helps business owners and their staff spend less time struggling with administration and more time with clients. Free mobile apps simplify schedule and client management, as well as streamline the check-in process. Automated, targeted reporting helps business owners measure the health of their business and focus on the information they need to know to make data-driven business decisions. Pike13 customer service un-matched. Each new Pike13 customer is assigned a dedicated onboarding specialist to help guide software setup. The rockstar Pike13 customer care team regularly goes above and beyond to assist with customer questions.

Seller

Pike13

Discussions

Pike13 Community

Languages Supported

German, English, Portuguese, Russian, Spanish

Product Description

Mobile business management software that adapts to your business.

Overview by

Katie Zacharkiw

Pricing

Pricing provided by Pike13.

BUSINESS

$129

per month (billed annually)

PRO

$179

per month (billed annually)

View More Pricing Information

Top-Rated Alternatives

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Pike13 Media

Manage schedules, track attendance, take payments and more. Compatible on any desktop or mobile device.

It's easier than ever for your clients to find and enroll in classes through your website, Facebook page, or Google search.

Clients can make payments before classes, update billing information, and set up automatic recurring payments. With Pike13, you won't be letting revenue slip through the cracks.

Pike13 shows you the information that you need to know about the health of your business. See the data that you need to take meaningful action to grow your business.

Checking in has never been easier. Your clients just scan their phones and they're good to go. New client? No problem. They can make a new account in seconds.

Pike13 calculates payroll for you based on the rates and parameters you choose. It's that simple.

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Verified User in Education Management

Small-Business (50 or fewer emp.)

11/9/2021

"Good for small studios"

3/5

What do you like best about Pike13?

You can find everyone's schedule at one place or just see your own schedule Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The flow had some glitches that made it frustrating to navigate Review collected by and hosted on G2.com.

Francesca C.

Marketing Coordinator

Mid-Market (51-1000 emp.)

1/27/2018

"Super useful software"

4/5

What do you like best about Pike13?

My job is entirely scheduling and handling plans, and this software makes it so so easy Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Will sometimes glitch and not show me schedule conflicts Review collected by and hosted on G2.com.

Kristin N.

Athletic Director

Small-Business (50 or fewer emp.)

9/5/2019

"Does everything, quick customer service"

5/5

What do you like best about Pike13?

The customer service. Anything like Pike13 is going to have lots of ins and outs, so it's crucial to have a fast response to questions so that I can keep my business running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

There are a handful of things that it doesn't do, mostly where it comes to automatic communications to my staff, like with class covers and payroll things. There are a few report styles I'd like to be able to do, but I've not seen anything else that does what I"m looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

This really takes care of EVERYTHING for any sort of customer service endeavor. If you're a smaller business, it might have more functionality than you need, honestly. If we were a small gym, I'd go with something that included more membership side communication and workout/programming dissemination. But. No other service really takes care of all the BUSINESS needs of a larger facility. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

It takes care of

- calculating payroll

- inventory and merchandise sales

- scheduling classes and private sessions

- reports

- events and specialty courses Review collected by and hosted on G2.com.

Response from Cindy Schneider of Pike13

edit

Hi Kristin,

Thank you so much for the review and the feedback. We are always happy to hear what we are doing well, but it is also important to hear where we can improve. We appreciate your input.

Thank you,

Cindy Schneider

Director of Customer Success

Amy P.

Founder and CEO

Primary/Secondary Education

Small-Business (50 or fewer emp.)

9/4/2019

"Required before but migrated when I had the chance"

0/5

What do you like best about Pike13?

It is calendar driven and easy to create classes. I like that it automatically assigns qr codes to people. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Buggy and inconsistent. The billing process is painful. It doesn’t invoice your customers just automatically bills them and you have to be very careful about who is going to get charged which is hidden unless you check each family individually. The system doesn’t automatically prorate or let you apply discounts like multi class or sibling easily. It is also hard to have multiple account managers for a class. They let you store notes on sessions but you can’t pull this data out of the system. Very buggy and support can be obnoxious and condescending. It is also expensive for what it is. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

I do not recommend. There are better calendar tools that let customers request makeups, trials, and drop and enroll easily. These other tools also have better ledger and invoicing creating a clear paper trail and can automatically calculate sibling discounts and multi class discounts using a table and can also prorate automatically. And these other tools offer all that and are cheaper! Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

I used this software for a year to schedule classes. I was constantly frustrated by its bugs and limitations. It was so difficult to do many things like get a simple class roster. Once I left the franchise, I was able to switch to kids activity management software which had more functionality that I needed like printing rosters or contacting the parents in a class. Review collected by and hosted on G2.com.

Response from Cindy Schneider of Pike13

edit

Hi Amy,

I am sorry to hear that your experience over the last year with Pike13 has been unpleasant. It is our hope that our software makes managing the business easier and allows our customers to focus on what matters, your clients. As a result, we focused on automatic payment processing and opted not to support manual invoicing.

We appreciate your honest feedback and input and hope that your experience with your new provider will be better aligned with your business needs.

Thank you,

Cindy Schneider

Director of Customer Success

Verified User in Automotive

Small-Business (50 or fewer emp.)

10/24/2019

"Pike13 is a life savor when it comes to a small business"

5/5

What do you like best about Pike13?

I really enjoy pike13 because I am able to track billing, recurring payments, staff payroll. It really helps out in my line of business since I am super busy. I really like how they are mobile friendly as well. I am able to track everything on my phone and home computer without being at work. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The downside to Pike13 is that it can sometimes take forever to load and it’ll take forever to enter in information at times. Other than that I really do enjoy this software. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

I would definitely recommend on getting this software. It truly is wonderful and your able to track a ton of important data. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

I am able to track very important data all in this software. It has really helped out in my small business a ton. I enjoy being able to track it at home and stay on top of it. Review collected by and hosted on G2.com.

Verified User in Music

Small-Business (50 or fewer emp.)

9/24/2019

"Frustratingly slow and unresponsive"

2.5/5

What do you like best about Pike13?

Pike13 gives me a real-time look at my students each day in School Of Rock, so I know what my daily schedule is. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

It is *very* difficult to sync Pike13 up with Google Calendar, and if lessons are canceled or move around, it sometimes never even makes the changes in Google Calendar. Also it frequently is unresponsive and takes a long time to load a student's profile. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

10/23/2019

"Pike13 for sales and roster"

3.5/5

What do you like best about Pike13?

You could put notes in for clients for other employees to see invisible to the client. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

There were too many issues updating flash sales and specials. Lacked ease. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

1/20/2019

"Pike13 Previous User"

4/5

What do you like best about Pike13?

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk. Review collected by and hosted on G2.com.

Verified User in Music

Small-Business (50 or fewer emp.)

10/4/2018

"Avoid"

0/5

What do you like best about Pike13?

Sales: They are definitely ready to take your credit card. They definitely want to rush you into on boarding so don’t take your time to get your items together. Once the sale has been finished they don’t care about the clients - like a car salesman!

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Overpromised and underdelivered.

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get. Review collected by and hosted on G2.com.