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Pike13 Reviews & Product Details

Pike13 software is built for gyms and fitness studios, music and swim schools, education centers and other businesses that run on a class- or appointment- based model. The software helps business owners and their staff manage schedules and enrollments, billing and payroll, client information and more. The intuitive, mobile-friendly Pike13 interface helps business owners and their staff spend less time struggling with administration and more time with clients. Free mobile apps simplify schedule and client management, as well as streamline the check-in process. Automated, targeted reporting helps business owners measure the health of their business and focus on the information they need to know to make data-driven business decisions. Pike13 customer service un-matched. Each new Pike13 customer is assigned a dedicated onboarding specialist to help guide software setup. The rockstar Pike13 customer care team regularly goes above and beyond to assist with customer questions.

Seller

Pike13

Discussions

Pike13 Community

Languages Supported

German, English, Portuguese, Russian, Spanish

Product Description

Mobile business management software that adapts to your business.

Overview by

Katie Zacharkiw

Pricing

Pricing provided by Pike13.

BUSINESS

$129

per month (billed annually)

PRO

$179

per month (billed annually)

View More Pricing Information

Top-Rated Alternatives

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Pike13 Media

Manage schedules, track attendance, take payments and more. Compatible on any desktop or mobile device.

It's easier than ever for your clients to find and enroll in classes through your website, Facebook page, or Google search.

Clients can make payments before classes, update billing information, and set up automatic recurring payments. With Pike13, you won't be letting revenue slip through the cracks.

Pike13 shows you the information that you need to know about the health of your business. See the data that you need to take meaningful action to grow your business.

Checking in has never been easier. Your clients just scan their phones and they're good to go. New client? No problem. They can make a new account in seconds.

Pike13 calculates payroll for you based on the rates and parameters you choose. It's that simple.

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Mac W.

Co-Founder

Consumer Services

Small-Business (50 or fewer emp.)

12/2/2014

"Easy setup and learning curve, combined with low cost, offset more minor issues"

4/5

What do you like best about Pike13?

Migrating to FDHQ, setting it up, and learning it was relatively painless. Their sales staff and development team were very helpful in dealing with issues and accommodating our requests. The scope of FDHQ's functionality is just enough to cover our needs (membership and punch card sales; class reservations; in-store retail sales; reporting) without being so exhaustive that it is difficult to learn. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Reporting is the biggest issue for us. While FDHQ offers a number of canned reports, they are somewhat duplicative and employ data fields that we cannot figure out (cannot explain or replicate). Nonetheless, we can get what we want by downloading the data into Excel and manipulating it ourselves. A better solution would be to a) let users customize reports, or b) at least memorize the filters we use so that we don't have to do so much work in Excel.

Secondly, although far less important, there is no way to talk to a live person at FDHQ. They are generally extremely responsive to emails, so it's not a big deal. And if it keeps the cost of the software down, all the better. It just requires a little more patience (and typing). Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

I have not used competing products such as MindBody, Wodify, or ZenDesk, but I did quite a bit of due diligence on them and our GM came from a gym that use one of these. Our opinion is that those may offer more features and better reporting, but at the expense of a steeper learning curve, less intuitiveness, and higher cost. FDHQ is not perfect, but it has continued to improve and listen to customers since day 1 for us. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

On the cost side, we use FDHQ to reduce the labor involved in signing up new customers, making reservations, and processing sales. FDHQ also increases customer satisfaction by letting customers more easily access their accounts and reserve classes. Customer satisfaction is hard to measure, but we have absolutely reduced our front desk labor.

On the revenue side, we rely on quite a bit of data analysis to figure out who are members are, what services they use, and what tactics drive trends. The benefits are that we can act more decisively and quickly. Our member base has more than doubled since we have started using data analysis to segment and monitor our prospects. Review collected by and hosted on G2.com.

Keith C.

Senior Director, Digital Marketing

Financial Services

Enterprise (> 1000 emp.)

11/25/2014

"FrontDesk delivers what our gym needs"

4/5

What do you like best about Pike13?

We use FrontDesk as the client management solution for our CrossFit gym. It has a great interface that works well on desktop, mobile/tablet and it's easy and intuitive to use. The built-in analytic tools are very helpful for tracking all of the key metrics for the gym. It also has integration with Mailchimp so that we can setup and manage email blasts to our clients right from the software. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Some of the menu items are hard to find if you are not using them all the time. Sometime you have to dig through advanced settings to find what you are looking for. Some of the tasks are not intuitive and require some searching to find what you are looking for. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Request a trial session with the helpdesk folks so they can walk you through the solution to see if it meets your needs. they are very eager to help get things rolling. Also, you should probably ask them to help estimate the monthly costs; it's based on percentages of revenue and can add up after a while. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We needed a solution to track information on our clients, build schedules, track coaches schedules, manage payments. This solution meets all of our primary needs. Also allows us to setup and track merchandise sales all in one system. We can also track client attendance, issue discounts and other things. It negates the need for us to have a terminal-based point-of-sale system; all transactions are processed through FrontDesk. Review collected by and hosted on G2.com.

Matt W.

Owner / Coach

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/11/2014

"Former MindBody user, current FrontDesk customer"

4.5/5

What do you like best about Pike13?

At the suggestion of a colleague, I switched from Mind Body Online to Front Desk. Before we made the decision, Nicki took us through a virtual tower and showed us Front Desk in detail. We really appreciated the time she took to do this, as it allowed us to make our decision to switch to Front Desk with confidence. Since we've switched, we've had less headaches processing memberships, our members have less trouble figuring out the system, we love the online waivers and it's great that you customize it to your branding. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Small complaint, but some of the reports are cumbersome. They auto-load and take sometimes 2-3 mins to complete. It would be great if we could decide on the report details prior to it running to avoid having to wait for a report we don't want.

Secondly, the help section isn't the greatest, however when we do have a problem our emails are quickly answered by support. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Just call them and ask for a tour. You'll decide quickly once you take a look at it. Small learning curve. Great support. Works well with a CrossFit gym. And way less head scratching with Front Desk over Mind Body Online. I've recommended Front Desk to several friends. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We love how quick and easy processing memberships are. The retail store is simple and showing new staff how to use everything is almost unnecessary as Front Desk has such a small learning curve. Review collected by and hosted on G2.com.

April A.

Mid-Market (51-1000 emp.)

1/17/2015

"Perfect Solution for our Appointment Setting Issues"

4/5

What do you like best about Pike13?

So far, Front Desk helps a lot in our appointment setting. It has an easy to useinterface which allows effective registration and tracking of our goods. The schedule is also accessible in our site which provides great comfort for us. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I can't go back to the previous page I visited. Please resolve the problem, I will give a perfect score. Review collected by and hosted on G2.com.

Amanda C.

Owner, Manager, Coach & Accountant

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/25/2014

"great software, user friendly"

4.5/5

What do you like best about Pike13?

its very easy to learn and use. the customer service team is fantastic! the mobile version makes my life 100 times easier Review collected by and hosted on G2.com.

What do you dislike about Pike13?

for a while the reporting portion took too long to load. Review collected by and hosted on G2.com.

David F.

Executive Director

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

11/11/2014

"Honest Review"

4.5/5

What do you like best about Pike13?

I like the ability to use the product on any platform. I also like that they now have a schedule that is viewable from your website. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The navigation is difficult. There is no easy way to see the previous screen, especially when you click to someone's profile from a report or something like that. Review collected by and hosted on G2.com.

Todd S.

Owner/Trainer

Health, Wellness and Fitness

11/11/2014

"We have used and enjoy this product since we opened our box"

5/5

What do you like best about Pike13?

The app allows us to run the product easily on our iPads Review collected by and hosted on G2.com.

What do you dislike about Pike13?

That my clients can not sign in for multiple sessions with the click of one button Review collected by and hosted on G2.com.

Sam D.

Senior Director, Information Strategy

Music

Mid-Market (51-1000 emp.)

1/26/2014

"Incredibly intuitive and easy to use. Class of its own in this space."

5/5

What do you like best about Pike13?

Extremely easy to train users and to learn the platform. Constantly being improved with new features being added. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Lacking in CRM and enterprise functionality. Not a non starter in either area. These areas are under development. Review collected by and hosted on G2.com.