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Pike13 Reviews & Product Details

Pike13 software is built for gyms and fitness studios, music and swim schools, education centers and other businesses that run on a class- or appointment- based model. The software helps business owners and their staff manage schedules and enrollments, billing and payroll, client information and more. The intuitive, mobile-friendly Pike13 interface helps business owners and their staff spend less time struggling with administration and more time with clients. Free mobile apps simplify schedule and client management, as well as streamline the check-in process. Automated, targeted reporting helps business owners measure the health of their business and focus on the information they need to know to make data-driven business decisions. Pike13 customer service un-matched. Each new Pike13 customer is assigned a dedicated onboarding specialist to help guide software setup. The rockstar Pike13 customer care team regularly goes above and beyond to assist with customer questions.

Seller

Pike13

Discussions

Pike13 Community

Languages Supported

German, English, Portuguese, Russian, Spanish

Product Description

Mobile business management software that adapts to your business.

Overview by

Katie Zacharkiw

Pricing

Pricing provided by Pike13.

BUSINESS

$129

per month (billed annually)

PRO

$179

per month (billed annually)

View More Pricing Information

Top-Rated Alternatives

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Pike13 Media

Manage schedules, track attendance, take payments and more. Compatible on any desktop or mobile device.

It's easier than ever for your clients to find and enroll in classes through your website, Facebook page, or Google search.

Clients can make payments before classes, update billing information, and set up automatic recurring payments. With Pike13, you won't be letting revenue slip through the cracks.

Pike13 shows you the information that you need to know about the health of your business. See the data that you need to take meaningful action to grow your business.

Checking in has never been easier. Your clients just scan their phones and they're good to go. New client? No problem. They can make a new account in seconds.

Pike13 calculates payroll for you based on the rates and parameters you choose. It's that simple.

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Peter G.

Athlete

Sports

Small-Business (50 or fewer emp.)

11/2/2015

"Has been an asset to my own business and also at gym I work at"

5/5

What do you like best about Pike13?

Customer service is above anything I have seen

Cost for scheduling and merchant processing is good

Online waivers w. Docusign

Automatic client sign up and emails w. Initial info and next steps helps save time emailing

Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Interface still not intuitive in all places

Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Ask about your specific business

Talk to person , they aren't pushy and can help with ideas

My business doesn't have a location. But it works pretty well with a few tweaks Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Less email time for new clients / more time focused on training w. Them and analyzing performance data

Payment processing

Waivers

Review collected by and hosted on G2.com.

Verified User in Individual & Family Services

Small-Business (50 or fewer emp.)

11/2/2015

"Front Desk is a great solution for us"

4.5/5

What do you like best about Pike13?

The flexibility to use multiple account managers and the ability to separate our products into different service categories. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

With Front Desk we are unable to charge an item to a client's account (resulting in a negative balance), so clients without billing information cannot be enrolled until they add a credit card. Also, we'd like the ability to use an email address under more than one profile (e.g. under the parent and the child from the same family). Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

It has been a great solution for us. My biggest complaint is that the online help is rarely useful so I need to email a Front Desk rep with all my questions/issues. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

We have parents paying for their children's services and Front Desk allows us to easily configure profiles so that this is possible. Review collected by and hosted on G2.com.

Susan G.

Owner

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/2/2015

"Good product with new features being added"

3/5

What do you like best about Pike13?

Simplicity of the interface for day to day activities. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Difficult to navigate for reports and behind the scenes. Feel like I can't see all information about my clients in one easy screen. Reporting is overly complicated and it lacks a good backend for the owner/user. Review collected by and hosted on G2.com.

Stathia O.

Office Administrator

Music

Small-Business (50 or fewer emp.)

11/2/2015

"from a music school"

3.5/5

What do you like best about Pike13?

I like that it helps communicate with new students and teachers- it sends emails to let them know of updates to their schedules. I also love how it incorporates all of the students and financial all in one place. It seems to be pretty easy for the teachers to use. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

It's not real customer user friendly- I feel like most of the enrollments we have for private lessons have to go through me to sign them up just because of payment dates and such. Classes are not a problem. Review collected by and hosted on G2.com.

Verified User in Design

Mid-Market (51-1000 emp.)

11/2/2015

"Front Desk Review"

5/5

What do you like best about Pike13?

It is very easy to use and our coaches and clients learn very quickly how to interface with it. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

I honestly cant complain too much here. I think it has all the features it SHOULD have. I guess it would be nice to incorporate scheduling into the software. But that is not its primary purpose. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Give them a try! They are very helpful and support you during your initial setup. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

This helps me track attendance for the membership and also recurring billing. It can generate a vast number of different reports which help me determine what business strategies are working and which are not. Review collected by and hosted on G2.com.

Doug F.

Co-Owner/Operator

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/2/2015

"Great software, decent service, still making enhancements"

4.5/5

What do you like best about Pike13?

It works! The system is always up and operational which is critical in my industry. The software is easy to use and allows my clients to sign in and perform many functions on their own that I would normally have to have my own staff perform. It's fairly customizable, though there are a few features that I would request that they add. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The look and feel seems a little outdated, but again the fact that the software works so well makes up for the aesthetics. Review collected by and hosted on G2.com.

Verified User in Sports

Small-Business (50 or fewer emp.)

11/2/2015

"Front Desk"

4.5/5

What do you like best about Pike13?

Front Desk is very user friendly and allows me to practically run my entire business from my phone, which makes things a lot easier for me. When setting up the back end process, Front Desk simply takes you through each and every step so you aren't lost in what you're doing. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

The classifications of things. I don't run "classes" per say, but the only classification for some of my memberships fall under the "class" definition. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

I've had experience with Zen Planner and Mind Body, and when I opened up my own business I started fresh with Front Desk. It's by far the best of the client management systems that I've used. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

I'm able to streamline my backend processes. Once everything is set up, all I have to do is click on a couple buttons, and bam, everything is rocking and rolling. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/3/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Regular improvements and responsive support make Front Desk a viable option."

3.5/5

What do you like best about Pike13?

We started with front desk at their ground floor and have grown with the software. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Too many clicks to accomplish many simple operations. Difficult to easily sort and arrange services, plans and passes. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

Work closely with Front Desk support to receive guidance during set up. Provide specific feedback regarding your needs and product update requests. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Keeping track of clients current status and length of relationship with our studio. Ease in credit card processing integration. Review collected by and hosted on G2.com.

Verified User in Music

Small-Business (50 or fewer emp.)

11/2/2015

"It's clear the platform could be improved, but it is essentially a good product."

2.5/5

What do you like best about Pike13?

Front Desk is created specifically for my industry type. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

Sometimes customer service is difficult to reach, unresponsive, or unhelpful. Review collected by and hosted on G2.com.

Hector H.

Owner

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/11/2014

"Great Solution To Manage A CrossFit Box!"

4.5/5

What do you like best about Pike13?

Front Desk is really easy to use in both the administrator's and the client's end. It helps us with the fast registration of new clients, signing in clients with their phones and even with keeping track of merchandise and food that we sell on side. The daily revenue reports are really easy to use.

We love that we can always find the clients that have payments due so we can remind them.

Having the ipad app is a really good feature that we love. And customer service is always there to help. Review collected by and hosted on G2.com.

What do you dislike about Pike13?

We have been with FDHQ for over a year and they still are not able to provide a merchant account for businesses out of the US, that makes us have to register all of the payments manually and we are not able to have recurring payments to this date. Thats the only thing we dont like, if you are in the US you dont have to worry about this. Review collected by and hosted on G2.com.

Recommendations to others considering Pike13:

If you want to make it easy to manage your CrossFit Box or Fitness Studio, choose Front Desk. They Will Meet Your Expectations Every Day. Review collected by and hosted on G2.com.

What problems is Pike13 solving and how is that benefiting you?

Good control of daily and monthly revenue - see how are you clients spending their money.

Control of overdue accounts - see who is not yet paid for the current month.

Good control of check ins to classes - easy way for your clients to register to their classes using their phone and and ipad at your facility.

Get back old Clients - Find out what clients stopped coming and send them an email using the email marketing tools. Review collected by and hosted on G2.com.