Personalized Agent Intelligent Routing (PAIR) Reviews & Product Details

Headway for Business is the #1 downloaded corporate program that provides corporate bite-sized learning. Much research has shown that a person's focus span is getting shorter. So new challenges in corporate learning are: employees are developing slowly; they have gaps in soft skills. One of the best ways to self-development is non-fiction books. But, finishing one book takes time. So, Headway offers 15-minute non-fiction book summaries in different formats. We let people read more and learn faster. Headway for Business offers: - 1,500 non-fiction book summaries in different formats for quick information consumption and speed self-growth; - individual self-growth plans for quick career progression; - guidelines and content plan for engaging employees to read and learn more; - team performance analytics; - a tool to save L&D managers time, as Headway will cover part of the learning process; - personal manager to build the best service for each client.

Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers.

Verizons Voice Call Back (VCB) is a network based queue-management solution that allows callers to receive a call back holding their same place in line, or at a convenient time rather than wait on hold for an agent.

Avaya IP Office is a comprehensive and scalable communication solution designed to meet the needs of small and medium-sized businesses. It integrates voice, video, messaging, and conferencing into a single, easy-to-use platform, enabling seamless collaboration and enhanced productivity. With its flexible deployment options, including on-premises, cloud, or hybrid models, Avaya IP Office adapts to various business environments and growth trajectories. Key Features and Functionality: - Unified Communications: Combines voice, video, messaging, and conferencing to streamline communication processes. - Scalability: Supports from 5 to 3,000 users across multiple locations, accommodating business growth. - Flexible Deployment: Offers on-premises, cloud, or hybrid deployment options to suit different business needs. - Mobility: Provides mobile applications that allow employees to stay connected from anywhere. - Contact Center Capabilities: Includes features like call routing, reporting, and customer management tools to enhance customer service. - Integration: Seamlessly integrates with various business applications, including CRM systems, to improve workflow efficiency. - Security: Implements robust security measures to protect communications and data. Primary Value and Solutions Provided: Avaya IP Office addresses the communication challenges faced by small and medium-sized businesses by offering a unified, scalable, and flexible solution. It enhances collaboration among employees, regardless of their location, leading to increased productivity and efficiency. The system's scalability ensures that businesses can expand their communication infrastructure as they grow, without the need for a complete overhaul. Additionally, its integration capabilities allow for streamlined workflows and improved customer interactions, ultimately contributing to better business outcomes.

Carrier grade IVR, with exceptional performance, scalability, reliability and application multi tenancy. Its architecture can process hundred of simultaneous calls per server.