Parcel Tracker Mailroom Reviews & Product Details

Parcel Tracker makes parcel, mail, and delivery management easy in any building. It’s a smart cloud app that uses AI to cut your parcel handling time by up to 70% and improve how your team works. Over 500,000 people and businesses trust Parcel Tracker to log more than a million parcels every year. It’s the go-to tool for: ✅Student accommodation ✅ Residential buildings ✅Coworking and corporate offices ✅Universities ✅Hotels and restaurants ✅Hospitals ✅Small and medium businesses ✅Enterprise teams How Parcel Tracker Works 1. Scan parcels at the front desk or mailroom with your phone. Parcel Tracker sends an email and text to the recipient with a QR code. 2. Recipients pick up their parcels by showing their QR code. This QR code is proof that the parcel was collected. Features You’ll Love ✅Works with all couriers and even handwritten labels ✅Sends automatic reminders to recipients ✅No manual typing needed ✅Easy to use from day one ✅Full tracking and accountability, start to finish ✅Great for managing lots of parcels or many buildings

Product Website

Seller

Deepfinity LTD

Discussions

Parcel Tracker Mailroom Community

Languages Supported

German, English, French, Italian, Dutch, Russian, Spanish

Overview by

Arthur Zargaryan

Pricing

Pricing provided by Parcel Tracker Mailroom.

Free

$0.00

301 Recipients Per Month

View More Pricing Information

Parcel Tracker Mailroom Media

Parcel Tracker Mailroom Demo - Scan Parcel

Quickly scan parcel and send auto notification

Notifying multiple recipients their parcels have arrived in one go

Parcel Tracker Mailroom Demo - Collect Parcels with QR code

E-signature for proof of collection/delivery

Parcel Tracker Mailroom Demo - Statistics

Get Stats and useful insights

Parcel Tracker Mailroom Demo - Customise Notifications

Customise the messages, SMS and emails sent to match your branding

Behind the scenes at 180 Studios, parcel chaos threatened the magic—slow handovers, manual logs, missed collections. Discover how London’s top creative space brought its post room up to the pace of its world-class events. Watch now!

Oxford’s Christ Church handles 300+ parcels daily, on top of security and guest duties. See how ParcelTracker transformed their workflow with real-time alerts and zero manual logging. Watch how they handle modern parcel chaos!

Parcel chaos slowed Vita Student, until ParcelTracker saved hours daily. Now, the team spends more time with residents and sees more students returning. Watch how smarter parcel handling helped Vita Student deliver beyond expectations!

Vita Group rolled out Parcel Tracker to tackle parcel chaos, saving time, delighting residents, and streamlining mailrooms. Now it’s a core part of every new Vita property. Watch why Parcel Tracker is a must-have for modern developments!

340,000 parcels a year, just 2-4 staff—York’s mailroom was a logistical feat slowed by manual work. See how Parcel Tracker automated the chaos, slashed manual tasks, and made every delivery smoother. Watch how York transformed parcel manage

Official Downloads

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Case Study - University of Oxford

Case Study - 180 Strand & SOHO House

Case Study - Vita Group

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Arjun K.

Resident Supervisor

Mid-Market (51-1000 emp.)

12/3/2025

"All-in-One Delivery Tracking Made Effortless"

5/5

What do you like best about Parcel Tracker Mailroom?

Centralised Tracking: Brings all your deliveries into one dashboard, saving time and reducing the hassle of switching between courier platforms.

Real-Time Notifications: Provides timely updates, so you always know when your parcel is out for delivery or has arrived.

User-Friendly Interface: Clean layout that’s easy to navigate even for first-time users.

Supports Multiple Couriers: Works with various delivery services, making it useful for frequent online shoppers.

Package History: Allows you to view past deliveries for reference or record-keeping. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

Occasional Sync Delays: Some courier updates may take slightly longer to appear compared to checking directly on the courier’s website.

Limited Customisation: Few options to personalise notifications or tracking settings.

Premium Features Locked: Some advanced features may require a subscription, which might not be ideal for casual users.

Dependent on Courier Data: If the courier provides incomplete updates, the app can’t fill in the gaps. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

2/10/2026

"Excellent All-in-one Mailroom Solution"

5/5

What do you like best about Parcel Tracker Mailroom?

Everything we needed to step away from manual parcel logging we found in Parcel Tracker. It has all features that small or large mailrooms may require - detailed parcel logs, signature collection at check-out, automated notifications by SMS or email. The app is highly customizable and the developers are constantly working to improve it. The interface is intuitive and easy to use and navigate. It also helps to have both desktop version and an iOS/Android app. The price is reasonable for an enterprise, and for a small mailroom the free version is sufficient. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

There are a few minor UI bugs and some helpful fields/features are currently missing. The phone/tablet app was glitchy at first and didn't sync properly, but that was fixed. It would be great to be able to assign more than one email per notification, hopefully that gets added in the future. In general, the developers listen to the issues and are highly interested in making the product better with future updates. Review collected by and hosted on G2.com.

Camden W.

Admin

Small-Business (50 or fewer emp.)

3/4/2026

"Easy, Customizable Interface with Powerful CSV Imports and Proof-of-Delivery Photos"

5/5

What do you like best about Parcel Tracker Mailroom?

The interface is easy to use and customizable. The ability to batch import a CSV for recipients is massively helpful and efficient. Also, proof-of-delivery photos are a plus, and customizable recipient notifications are a must-have feature that other applications lack. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

The application is prone to crashing or errors if left open too long. This causes the app to restart frequently. Review collected by and hosted on G2.com.

Tina O.

Salesforce Administrator

Mid-Market (51-1000 emp.)

3/6/2023

"We love Parcel Tracker!"

5/5

What do you like best about Parcel Tracker Mailroom?

We’ve been using Parcel Tracker in our buildings for a couple of years now, and it’s been a game-changer. It’s incredibly easy to set up and run—once you’ve uploaded your building and recipient information, you’re good to go in no time.

Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

It would be great if Parcel Tracker could integrate with our CRM system so recipient information could be updated automatically. That way, we wouldn’t need to upload recipient details manually—they’d sync directly into Parcel Tracker, saving time and reducing errors. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

2/25/2026

"All Inclusive Mailroom Application...Look No further!"

5/5

What do you like best about Parcel Tracker Mailroom?

What we like most about Parcel Tracker Mailroom is that it is very user friendly, efficient and cost effective. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

What we like least about Parcel Mailroom Tracker is that you need a strong Wi-Fi signal at all times, to avoid synchronization issues. Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Mid-Market (51-1000 emp.)

2/18/2026

"Just what we were after!"

5/5

What do you like best about Parcel Tracker Mailroom?

Able to log both incoming and outgoing parcels Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

Nothing that I can see so far- I have used the free trial Review collected by and hosted on G2.com.

Blair S.

Owner

Small-Business (50 or fewer emp.)

6/6/2025

"QR Codes for pickup make this the best!"

4.5/5

What do you like best about Parcel Tracker Mailroom?

The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names.

Optical Character Recognition (OCR) is highly accurate and speeds up data entry.

Notification emails are concise and effective in communicating with customers.

Customization options are extensive, allowing the system to fit unique workflows.

Customer support is exceptional, with quick responses and knowledgeable assistance. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

It may be too basic for larger organizations with complex needs.

No significant drawbacks for small- to medium-sized operations—does exactly what it promises. Review collected by and hosted on G2.com.

What problems is Parcel Tracker Mailroom solving and how is that benefiting you?

Parcel Tracker has solved several persistent problems at Package Point. Before implementing the system, managing package pickups was inefficient and error-prone, as tracking signatures, recording recipient names, and handling missed pickups all took unnecessary time and created confusion. With Parcel Tracker, the QR code pickup system eliminates the need for manual sign-in, reduces the risk of mistakes, and speeds up the handover process for both staff and customers. The optical character recognition feature accurately captures shipping details from labels, reducing the need for manual data entry and minimizing potential errors. Automated, concise email notifications ensure customers know exactly when their parcels are ready, improving communication and reducing missed pickups. Overall, Parcel Tracker has streamlined our operations, improved accuracy, and provided a more professional experience for Package Point customers. Review collected by and hosted on G2.com.

Stephen M.

Assistant Director

Small-Business (50 or fewer emp.)

7/28/2025

"the best solution for our mailroom"

5/5

What do you like best about Parcel Tracker Mailroom?

We’ve been using Parcel Tracker for several years now and it continues to deliver. It was super simple to get started. The app is incredibly intuitive, and our team loves how easy it is to scan, notify, and manage incoming packages with their phone (no equipment to buy). We use it every day and this app has made our check-in/check-out process much more efficient and has saved us a ton of time. The web dashboard is also super helpful. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

Nothing! Any issue we have had has been resolved. Their support team is always fast, responsive, and helpful. Review collected by and hosted on G2.com.

Verified User in Events Services

Enterprise (> 1000 emp.)

7/10/2025

"Absolutely Essential for Our Corporate Mailroom"

5/5

What do you like best about Parcel Tracker Mailroom?

Parcel Tracker has completely transformed how we manage incoming packages. As a corporate mailroom serving both our business and tenants, we rely heavily on the ability to document exactly what happens to each parcel. The feature that lets us note where a package was left—like “on their desk”—has been a game-changer. When someone asks about a delivery from months ago, I can instantly pull up the record, see what we did with it, and even view photos. It’s like having an insurance policy for every package.

The app is incredibly easy to use, and the developers are constantly rolling out updates that make it even better. It’s clear they listen to user feedback. Speaking of which, their customer support is phenomenal—responsive, attentive, and genuinely helpful. I’ve never felt so supported by an app team before.

If you manage a mailroom or handle package intake in any capacity, I can’t recommend Parcel Tracker enough. It’s made our lives so much easier and brought a new level of accountability and peace of mind to our operations. Review collected by and hosted on G2.com.

What do you dislike about Parcel Tracker Mailroom?

Honestly, there’s nothing I dislike about Parcel Tracker. It does exactly what we need, and the constant improvements only make it better over time. Review collected by and hosted on G2.com.

What problems is Parcel Tracker Mailroom solving and how is that benefiting you?

1. Lost or Misplaced Packages:

Before Parcel Tracker, it might have been difficult to remember or prove what happened to a package. Now, with detailed logs and photo documentation, you can quickly verify when a package was received, what was done with it, and where it was left. This drastically reduces confusion and eliminates the “he said, she said” around missing items.

2. Lack of Accountability:

The app creates a clear chain of custody for every package. This accountability helps build trust with both internal staff and tenants, knowing that every delivery is tracked and documented.

3. Time-Consuming Inquiries:

You no longer have to dig through emails or paper logs when someone asks about a package. A quick search in the app gives you all the information you need—saving time and reducing stress.

4. Manual Processes:

By digitizing the entire mailroom workflow, Parcel Tracker eliminates the need for manual logging or spreadsheets. This streamlines operations and allows your team to focus on more important tasks.

5. Communication Gaps:

With automatic notifications and detailed delivery notes, recipients are kept in the loop, reducing the number of follow-up questions and improving overall satisfaction. Review collected by and hosted on G2.com.