+Parcel Trackers customer service response times are excellent, when we have experienced problems we have seen responses within the hour and usually under 15 minutes. Always helpful and polite.

+The setup and configuration from a systems admin perspective is intuitive with minimal setup required for new devices using the software or new users.

+The app itself is easy to use and logical in the steps required to scan and document parcels, with extra functionality you can enable if you want to further manage, tag or otherwise categorise the parcel.

+For more complex tasks like updating data feeds or other elements backend tasks also has strong support and technical guidance from their tech team. Review collected by and hosted on G2.com.

-Minor bugs or technical issues experienced with UI functions like light and dark mode causing navigational buttons to disappear in app when used on certain mobile devices.

-If you have a large volume of customers pre-loaded into Parcel Tracker the auto recommend who the parcel belongs to feature can sometimes recommend not the exact right person but close name matches, which just requires some care when selecting to ensure the right recipient is chosen. Review collected by and hosted on G2.com.

i love it honestly, the emails come through really fast and i like being able to see how many parcels i’ve received. the qr code system is really convenient too, everything is just super easy to use. Review collected by and hosted on G2.com.

honestly i don’t really dislike anything about it 😭 the only thing is sometimes the Mail app on iphone can be a bit delayed with the notifications, so maybe having a Parcel Tracker Mailroom app that sends the notification straight away would be nice. other than that i don’t really have any complaints. Review collected by and hosted on G2.com.

I like that Parcel Tracker Mailroom is handy because it's an app I can access on my phone, which helps me manage parcels effectively. They have a good track record. I enjoy the ability to take pictures of parcels and include them along with the tracking number, making it very easy to locate parcels. When sending an email to the receiver, they can also see the picture of the parcel they are expecting. The initial setup was very easy, and I appreciate the ability to log on to my profile, save information, and track deliveries efficiently. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like that after working out all the debugging with the support system, I can just scan and go, which makes the mailing situation so much more organized and neat. The support team is awesome and always ready to help with any questions about the app. Their guidance was vital in figuring out issues like barcodes or QR codes, making the app work specifically with our organization's needs. The support team made the initial setup easier and ensured the app worked well with our organization. Review collected by and hosted on G2.com.

I still believe that there can be some change worked out with how it recognizes the names on tracking on mail and packages. Names are sent in various forms. First, last initial, just the last name. Review collected by and hosted on G2.com.

What I like best about Parcel Tracker is how easy it is to use and the responsiveness of their support team. The platform helps us manage a high volume of packages efficiently, and whenever we have questions or feedback, the Parcel Tracker team is quick to respond, helpful, and committed to finding solutions. Their customer service has been one of the biggest strengths of the product. Review collected by and hosted on G2.com.

I haven't encountered any major issues. Additional reporting capabilities and more workflow customization would be welcome Review collected by and hosted on G2.com.

I use Parcel Tracker every day at work. It replaced our outdated hand written recording postal system. PT is far more accurate and secure. The ease of masking entries on a mobile phone to record and photo the parcels makes life a lot easier. It also gives you something to refer back to if a parcel is reported lost - you can prove you have delivered it from the photo! Review collected by and hosted on G2.com.

Nothing to dislike - all good. I thought I preferred paper and pen, but once you use the app, you realise it is much better. Review collected by and hosted on G2.com.

Very user friendly software. Easy to set up recipients. For us it was important that you could add multiple emails for notification and Parcel Tracker was the only one out of the apps we were looking at that offered that feature. The times we've had issues, customer support has been quick in resolving the issues. I thought with us in Canada and the app based out of the UK, support would be an issue because of the time difference and I've always gotten a response right away. Review collected by and hosted on G2.com.

Sometimes the android app is glitchy but this has always been resolved right away. Review collected by and hosted on G2.com.

Parcel Tracker makes it easy to navigate. It allows personnel to scan quickly and efficiently. The features are also easy to understand Review collected by and hosted on G2.com.

The update was a little harder to navigate. Instructional updates and communication about update may be needed Review collected by and hosted on G2.com.

We transitioned from a generic Excel spreadsheet system to Parcel Tracker, and the difference has been outstanding. Tracking packages is now effortless, more secure, and far better organized, without worrying about too many people having unrestricted access. Review collected by and hosted on G2.com.

There are no major drawbacks to note. While no system is perfect, Parcel Tracker has been reliable and effective, with only minimal room for improvement. Review collected by and hosted on G2.com.

It helps me keep the mail room organized, and it also makes it easier to assist employees with their packages. Review collected by and hosted on G2.com.

It took me some time to learn the new app, and I also needed a few updates that slowed the learning experience down. However, I’ve been working with the team, and they’ve helped out a lot. Review collected by and hosted on G2.com.