--- title: Parcel Tracker Mailroom Reviews meta_title: 'Parcel Tracker Mailroom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 186 reviews by the users' company size, role or industry to find out how Parcel Tracker Mailroom works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 186 scale: '5' date_modified: '2026-08-01' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Parcel Tracker Mailroom Reviews **Vendor:** Deepfinity LTD **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 186 ## About Parcel Tracker Mailroom Parcel Tracker makes parcel, mail, and delivery management easy in any building. It’s a smart cloud app that uses AI to cut your parcel handling time by up to 70% and improve how your team works. Over 500,000 people and businesses trust Parcel Tracker to log more than a million parcels every year. It’s the go-to tool for: ✅Student accommodation ✅ Residential buildings ✅Coworking and corporate offices ✅Universities ✅Hotels and restaurants ✅Hospitals ✅Small and medium businesses ✅Enterprise teams How Parcel Tracker Works 1. Scan parcels at the front desk or mailroom with your phone. Parcel Tracker sends an email and text to the recipient with a QR code. 2. Recipients pick up their parcels by showing their QR code. This QR code is proof that the parcel was collected. Features You’ll Love ✅Works with all couriers and even handwritten labels ✅Sends automatic reminders to recipients ✅No manual typing needed ✅Easy to use from day one ✅Full tracking and accountability, start to finish ✅Great for managing lots of parcels or many buildings ## Parcel Tracker Mailroom Pros & Cons **What users like:** - Users appreciate the **efficiency** of Parcel Tracker Mailroom, which streamlines parcel tracking and improves overall workflow. (5 reviews) - Users find Parcel Tracker Mailroom to be **very user friendly and efficient** , greatly simplifying their parcel handling experience. (4 reviews) - Users value the **real-time notifications** that keep them updated on parcel deliveries, enhancing efficiency and convenience. (4 reviews) - Users value the **time-saving capabilities** of Parcel Tracker Mailroom, streamlining operations and enhancing delivery efficiency. (4 reviews) - Users value the **tracking efficiency** of Parcel Tracker Mailroom, streamlining deliveries and enhancing convenience across platforms. (4 reviews) - User Interface (3 reviews) - Features (2 reviews) - App Usability (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **tracking issues** that hinder delivery verification and rely heavily on the courier's data updates. (3 reviews) - Users express concern over **limited customization** options for notifications and tracking settings, affecting personal preferences. (2 reviews) - Users find the **manual processes** tedious, wishing for better integrations to reduce time and errors in handling data. (2 reviews) - Users experience **software instability** as the app freezes on older phones, necessitating frequent reboots. (2 reviews) - Users often face **connectivity issues** with Parcel Tracker Mailroom, requiring a strong Wi-Fi signal for proper functionality. (1 reviews) - Users find the **premium features expensive** , limiting access to advanced functions for casual users. (1 reviews) - Users wish for improved **integration with CRM systems** to automate updates and minimize manual data entry errors. (1 reviews) - Users wish for **better integrations** with CRM systems to automate recipient information updates and minimize manual efforts. (1 reviews) - Limited Functionality (1 reviews) - Notification Issues (1 reviews) ## Parcel Tracker Mailroom Reviews ### 1. Great experience with Parcel Tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle H. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Parcel tracker is really easy to use, and it makes logging parcels in really quick and easy. It's really streamlined our process. **What do you dislike about Parcel Tracker Mailroom?** I would love it if we could send different emails to different groups of people, but there is a notes option which does help. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It has streamlined our processes so that we no longer have to manually email all of our recipients to let them know they have a parcel. It's also really easy to keep track of parcels. ### 2. Parcel Tracker- excellent addition for a busy post room **Rating:** 5.0/5.0 stars **Reviewed by:** Sara Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** - swift, accurate and professional - excellent name recognition software - useful photo capture of parcels makes post identification much easier - great QR system - easy to use **What do you dislike about Parcel Tracker Mailroom?** - sometimes there is a delay with synching between multiple mobile devices which can cause minor glitches - would love to be able to change the standard post notification to say Parcel, this can cause confusion when students collect letters **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Really speeds up recording of incoming and outgoing mail- huge improvement in time and accuracy. Plus, we don' have to trawl through written records to mark off collected post- a game changer! ### 3. Essential for managing busy student hall mailroom **Rating:** 4.5/5.0 stars **Reviewed by:** Angus M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Parcel Tracker Mailroom?** Has made parcel receiving, collection, and tracking so much easier in our student halls. **What do you dislike about Parcel Tracker Mailroom?** Occasionally multiple iPads and PCs do not sync up perfectly. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Able to scan the large number of packages that come in every day, allowing them to be distributed to students before they start taking up too much space. ### 4. Greeat solution for us **Rating:** 5.0/5.0 stars **Reviewed by:** mike R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Parcel Tracker Mailroom?** easy to set up, easy to generate engagment from student users and huge efficiency gains **What do you dislike about Parcel Tracker Mailroom?** add more branding flexibility, functionality on time of messages etc **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** getting packages to students as effectively as possible. We can message students as soon as a package arrives, manage and control collection ### 5. Great software but **Rating:** 2.5/5.0 stars **Reviewed by:** Daniel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** It's great when it comes to recipient collection with the QR code **What do you dislike about Parcel Tracker Mailroom?** When it comes to scanning parcels in sometimes it double scans and notifies the wrong person **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It's solving the issue with paper based tracking and theft ### 6. Parcel Headache Solved! **Rating:** 5.0/5.0 stars **Reviewed by:** matt w. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Simple to setup, administer and operate. Great support and assistance provided when needed, in a timely manner **What do you dislike about Parcel Tracker Mailroom?** None to speak of, the solution just works. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Time savings for our operational staff and a better service for our customers ### 7. Surprisingly useful **Rating:** 4.0/5.0 stars **Reviewed by:** George T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Its easy to use and navigate. Easy to uodate tenant details if needed too **What do you dislike about Parcel Tracker Mailroom?** Its difficult to use on devices with poorer cameras **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Helps us organise a large loads of arriving oarcels to our building daiky ### 8. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Residence Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Parcel Tracker Mailroom?** QR Code scanning Great customer service Easy to use All history on a great dashboard **What do you dislike about Parcel Tracker Mailroom?** Sometimes it can glitch on certain tablet softwares **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Tracking of missing parcels ### 9. Clean & easy to use product with an amazing support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2022 **What do you like best about Parcel Tracker Mailroom?** The interface and usablity of the product is one of the best I've seen in this area. Not only is the app really nice but the team where incredibly helpful in setup so it was really easy to get started using the platform. **What do you dislike about Parcel Tracker Mailroom?** nothing really to complain about the tool or people! they have features come out pretty regularly and they do an awesome job of communicating that to us. so long story short not much I dislike about them! **Recommendations to others considering Parcel Tracker Mailroom:** Definitely just have a go with the free paid model. super easy to setup and try out to see if it fits your needs. Because of this it was one of the first we tried and we were so happy that we didn't feel the need to switch and was happy to upgrade to their reasonable pricing **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** I'm solving the fact we get a tonne of parcels coming through our office and manage them with ease. ParcelTracker has really helped us with our mailroom management and helped us reduce a lot of time and money! ### 10. Time Saving and easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Chris L. | Residence Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Parcel Tracker Mailroom?** I like how easy to use this software is and how quickly it is to learn; you'll be logging parcels in minutes! It automatically emails residents so you can just scan and wait for them to come and collect their package. Collection is easy, they just bring the QR code which is sent to their email, you scan this, collect the parcel and sign. It saves a lot of time so you can get on with other work. **What do you dislike about Parcel Tracker Mailroom?** The software can struggle to recognise some names, in particular it does not seem to like international names. It is very easy to find a resident manually, so this is not a big problem, but it can sometimes be frustrating. It can also be a little slow to update sometimes so you have to manually force sync the server, this does not take long so it's not a big problem either but I find myself doing this more often than I would like. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The main benefit I have found is how time-saving it is. It takes a fraction of the time to log and collect parcels than it did before, this gives you much more time to get on with other work that I was struggling to sometimes get done due to the time I was spending logging and getting parcels before. As it automatically sends emails to residents, I have found they are coming to collect their packages much quickly and, the post room seems far less cluttered as more parcels are being collected faster. ### 11. A Revelation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Parcel Tracker Mailroom?** The app is so easy to use, with an intuitive and user-friendly interface. With additional information that can be attached but is not obligatory, it means there is no unnecessary box-checking for deliveries. The customisable messaging available through the main online portal is also a great touch! **What do you dislike about Parcel Tracker Mailroom?** The biggest downside is that you cannot have multiple users on the same login/email, but because you can create multiple logins, this is not even really a problem! **Recommendations to others considering Parcel Tracker Mailroom:** This product has saved us so much time. If notifying recipients they have parcels/letters is a time-consuming nightmare, then this will change your working day and streamline your mailroom process. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Informing all of our tenants that they had received parcels was a long process when each individual had to be emailed personally. Completing this within our guideline timeframe of 24hours from receipt was near impossible on some days. This app has changed that, and made the process so simple. I just wish we'd had it sooner! ### 12. Ideal for students! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | accommodation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Parcel Tracker Mailroom?** The communication, the students receive a notification as soon as the parcel is logged. they sign it off when they receive the parcel it protects the staff and the student. When i knew we were getting the system, i was concerned about how long it would take to enter the parcels but its very fast! **What do you dislike about Parcel Tracker Mailroom?** There isnt much to dislike - other than paying for something that we used to do for free, but overall its worth it. **Recommendations to others considering Parcel Tracker Mailroom:** it is a really innovative and easy system to use, I would highly recommend it to any industry, especially those involving students **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Everything is clear. We enter the parcel in the system the student receives an email, they come to us. The students seemed to understand it very quickly and adjusted straight away. Entering parcels in our old system (just logging it in a book) always felt like a chore, this system is kind of fun ### 13. Excellent app!! **Rating:** 5.0/5.0 stars **Reviewed by:** Laura G. | s, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Parcel Tracker Mailroom?** Absolutely the app! the ease of use, and how secure everything feels, I know just where to find the parcel and what it looks like, we introduced it at our student accommodation company and cannot believe we have gone without since now, all staff members in the building have the app on theirs phone and scan everything, the students enjoy the security and know straight away their parcel is here **What do you dislike about Parcel Tracker Mailroom?** the company pays for this but I can imagine it is expensive but worth it. when the students receive the email I suppose for first time use it isnt very clear; it just says you have a parcel heres a code.. so i would recommend explaining to the students/tenants what it is first. It would be great if the email says 'your parcel is in reception, please go downstairs' but i get its a universal message but after the first collection, they are aware. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** the problems we have solved is the GDPR we would have the list of parcels and what parcel were delivered out at reception so anyone in the building knows what is there, the security on this is high so the students know when they have parcel (they receive an email) and we do not have to keep that information on to view, when the staff we were first told about it, i was annoyed thinking it would take more time than the old system but absolutely not, its fast, the app is clear ### 14. Amazing Product **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa K. | Director of Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Parcel Tracker Mailroom?** I loved how easy it was to scan the name and barcode to find each person and one click to send the notification. I was able to do so much mail in minutes. It also kept a log of every transaction . **What do you dislike about Parcel Tracker Mailroom?** When using multiple devices it didnt always sync. However we found it was best to just log out and back in a few times a week and then we never had issues. **Recommendations to others considering Parcel Tracker Mailroom:** Don't look further. This software is so easy and smooth to use. Everyone on the other end was very pleased with it and said transactions have never been easier to get mail. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** No real problems. Huge benefits and this product save so much time and was super user friendly. I highly reccomend to anyone looking for help with their mail issues. ### 15. Quick and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Ola T. | CSA, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** Super quick to scan parcels in and allocate using only a mobile device, students get notified instantly so our parcel room is kept tidy, app is easy to use and collecting is easy as well **What do you dislike about Parcel Tracker Mailroom?** The only thing we would improve is switching off the barcode scanning when scanning in a parcel but thats only because our site does not need to use barcodes and would prefer to scan names only **Recommendations to others considering Parcel Tracker Mailroom:** Consider how you organise parcels in your parcel room where parcels are stored, there is few options - we do it now by parts of the building but if you can't find suitable option you can create labels for parcels if you prefer to number tham etc **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Because students receive a QR code instantly on their emails we no longer have to get them to download an app we have previously been using which they also needed to check regularly as it would not give them notifications ### 16. Its a Great service provider Secure and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline B. | Housekeeping Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** The process of tracking deliveries and being able to inform our students they have received a parcel. it makes things allot easier for them that they don't need to make frequent trips to reception to check on parcel delivery. They get an email notification directly to their phone. The QR system is better also as it's like a secure link to their parcel. **What do you dislike about Parcel Tracker Mailroom?** The guessing list of possible recipients Because we have 270 international students, Name spelling can be any possible format. So the system picks out letters in a name rather than the name itself. But it's easy enough to search the list of rooms or the name of the student. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Secure deliveries and less persistent visits to the reception asking for a delivery that hasn't arrived. They can only collect their parcel instead of a friend's parcel. And we now have a track of the packages delivered and receipts for our records of deliveries. As we have many deliveries daily, this is usually very time-consuming at reception, and this system is helping productivity. And all staff can use this process efficiently ### 17. Huge improvement to parcel processing **Rating:** 5.0/5.0 stars **Reviewed by:** Colin C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Parcel Tracker Mailroom?** Excellent tracking of parcels Speeds up the processing and collection of parcels ten-fold Taking pictures of parcels as they arrive helps you find them quicker Great induction to the software Dedicated phone app and PC dashboard The notes feature is handy for recording anything about the parcel, for example damaged upon arrival **What do you dislike about Parcel Tracker Mailroom?** The only comment I have is that single scan mode would be the preferred default for me, rather than two-scan mode. This was easily changed in the settings. Other than this I have been very happy so far. **Recommendations to others considering Parcel Tracker Mailroom:** For any business wishing to improve their parcel processing and collections, I would recommend parcel tracker without hesitation. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** As a dedicated student accommodation of almost 300 bedrooms we receive a great deal of parcels daily. Parcel tracker has made a huge difference in how quickly we process and hand out these parcels, saving us hours every day. Parcel tracker also takes away any confusion regarding discrepant parcels. When the app is in use by another user you can switch to the PC dashboard and quickly look up parcels and use this as a secondary method. ### 18. Game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Parcel Tracker Mailroom?** Setup and integration with our current processes was great, we then started relying more and more on the software and improving our processes. Camera scanning saves a lot of time and annoying manual data entry **What do you dislike about Parcel Tracker Mailroom?** The iOS application was not working great when we first deployed ~1.5y ago, but then the issue was solved promptly and it's been working great ever since **Recommendations to others considering Parcel Tracker Mailroom:** Make the most of the branding and customisation available, just explore the web platform and you will see loads of things you can change to customise the app **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We are - Saving time vs paper based system - The warehouse team is happy to scan parcels instead of using pen and paper al day long - Reporting is useful to make operational decisions and monitor the results ### 19. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Parcel Tracker Mailroom?** Friendly interface and easy to navigate. It has helped our accommodation teams to log and track parcels onsite in a more efficient and timely manner, making it a lot easier and less time-consuming too! **What do you dislike about Parcel Tracker Mailroom?** Sometimes the app can crash on the phone when in use. Some of our staff have said that it cannot be used simultaneously on different devices by team members as it will crash and log them out while they're using the app. **Recommendations to others considering Parcel Tracker Mailroom:** Use it and you will never want to look back! Such an easy system to use! Very friendly and efficient **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Freed up time for our staff to focus on other daily tasks in their job, and by using Parcel Tracker, they now have peace of mind that all parcels that get delivered to their buildings are being appropriately logged and more efficiently. ### 20. The game changing parcel tracking system **Rating:** 5.0/5.0 stars **Reviewed by:** Jason D. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Parcel Tracker Mailroom?** Uploading hundreds of individuals takes seconds not days. Monitoring the statistics of busy periods for delivery and collection are at your fingertips and it is loved by staff and our clients! **What do you dislike about Parcel Tracker Mailroom?** The only downfall is based on the user group, if you used IT systems regularly, you will love this; you don't even need to be that tech-savvy, however, for individuals that struggle with facebook etc they will need a few training sessions before they get the hang of it. With that said all of my team love it! **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Staffing levels for deliveries and collections are easy to see now. Students not being aware their parcels are here because they don't sign-up/ register with the previous system. The speed at which setup has increased and the speed of loging and collecting parcels too! ### 21. Great Solution for our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren M. | Accomodation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Parcel Tracker Mailroom?** The app is easy to use and quick to set up. It allows you to modify the notification email, a great extra form of communication with our residents. You have the option to add a nickname which is very helpful as many of our residents use a different name. The picture of the package and the number of packages is beneficial when retrieving parcels. It takes away any uncertainty weather a residents parcel has arrived a saves valuable time. It allows multiple users which is great for our business. **What do you dislike about Parcel Tracker Mailroom?** So far so good, as we begin to implement parcel tracker throughout our business will continue to monitor any disadvantages. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We spent a lot of time looking for parcels that had not arrived or searching tirelessly among hundreds of parcels to find a specific one. Parcel Tracker eliminates that. ### 22. The best for SMS capability in Australia **Rating:** 4.5/5.0 stars **Reviewed by:** Troy F. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2022 **What do you like best about Parcel Tracker Mailroom?** SMS capabilities in Australia, pricing, and general ease of use --by both admins and on-site staff-- make Parcel Tracker a clear winner for us. **What do you dislike about Parcel Tracker Mailroom?** Our only nitpicks with design and customisability, which Parcel Tracker have always been to listen to thus far. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Our concierge staff love how efficient their job has become., and the back-end admin tools are great. ### 23. Easy to learn parcel tracker ideal for a busy reception with high volume of parcels **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Customer Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2021 **What do you like best about Parcel Tracker Mailroom?** The tracker has a very intuitive design and layout and takes only minutes to learn. Great for quickly training new staff to log parcels. The name and address recognition is excellent. About 80% of names are recognized. The remainder offers up good suggestions to make it easy to locate the correct address. The automatic email function saves us a tremendous amount of time in communicating parcel receipts to our residents. **What do you dislike about Parcel Tracker Mailroom?** One thing that would improve the tracker is to simplify the transition from the Verify/login screen to the Collect/Log out screen. It would make it easier when dealing with a high volume of parcels arriving and residents collecting at the same time. It might help to have a switch icon on the Collect screen to transition back to the Verify screen quickly. **Recommendations to others considering Parcel Tracker Mailroom:** For busy reception having two phones with Parcel Tracker is helpful **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** This tracker has increased efficiency as it has made it possible to log many parcels at our reception, sometimes 70 to 100 items, very quickly and communicate to residents with the automatic email function. It also saves us time as we no longer have to check resident IDs when collecting parcels. ### 24. Parcel Tracker in PBSA **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Parcel Tracker Mailroom?** Great communication for initial set up and training from the team, and package provided to suit the needs of the business Ease of use throughout the portfolio for both managed users and tenants Monitoring of stock within the parcel room GDPR digital signatures for security Ability to add/amend properties listed with Parcel Tracker aligning with the growth of the company **What do you dislike about Parcel Tracker Mailroom?** Small amount of manual input through CSV upload following new residence arrivals - no direct connect to tenancy portal used. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker has changed the efficiency with PBSA properties across the country for logging and informing tenants of the arrival of their parcels. Linking both the speed and GDPR security from end to end communication, it ticks all the boxes ### 25. Parcel Tracker App **Rating:** 5.0/5.0 stars **Reviewed by:** Georgina E. | Accommodation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** Super easy to use! Simple instructions, clear design and user friendly. Love that you just need to scan a photo rather than filling in loads of details for each parcel like our old system. The students don't need to do anything either which is great! **What do you dislike about Parcel Tracker Mailroom?** I wouldn't say I don't like that the students have to do an online signature on my device for their collections. It means I have to hand my phone over to every student and then clean after for Covid safety reasons. **Recommendations to others considering Parcel Tracker Mailroom:** Definitely reccommended. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We are certainly saving the reception team time with the deliveries and parcels, which means more time for other tasks! Really happy with the system and glad we have moved onto it. ### 26. Awesome and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about Parcel Tracker Mailroom?** I like that it stores the history of parcels collected. I like that it also combines recipients into one QR code regardless of how many parcels a recipient has. **What do you dislike about Parcel Tracker Mailroom?** The new update does not take pictures automatically once scanned, instead it opens a new page asking you to take a picture. Its faster when as you scan it automatically takes a picture. **Recommendations to others considering Parcel Tracker Mailroom:** Def makes parcel tracking easy!!!! **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Overall, its very useful for my job. Makes tracking collected parcels easy. I also like that the automation system is quick. That is once a scanned parcel is submitted, recipients get an email almost immediately. ### 27. Cleaned up our Mail Room **Rating:** 5.0/5.0 stars **Reviewed by:** Eric H. | Inventory Control Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about Parcel Tracker Mailroom?** The ease of use makes Parcel Tracker accessible to employees of all tech savvy levels. **What do you dislike about Parcel Tracker Mailroom?** I dislike that I didn't find Parcel Tracker sooner. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It streamlines our whole process while providing a chain of custody internally. The automatic email notification also expedited people picking up their packages. ### 28. Great Product for Managing High Volumes of Post **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Parcel Tracker Mailroom?** Time saving Automatisation of notifications to our customers Quick and Easy to Use **What do you dislike about Parcel Tracker Mailroom?** Nothing all good! I feel the product has made a big positive difference to our service **Recommendations to others considering Parcel Tracker Mailroom:** It's the best product I've seen if you are struggling to manage high volumes of parcel deliveries! **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Saves a lot of staff time and keeps post well organised with fewer mistakes and inaccuracies ### 29. Parcel tracking made easy as ABC **Rating:** 5.0/5.0 stars **Reviewed by:** Maureen A. | Assistant Accommodation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2022 **What do you like best about Parcel Tracker Mailroom?** Working in a student's accommodation, we receive loads of parcels daily. We parcel tracker, receiving, holding and signing out parcels has become very stressfree and saves time too! **What do you dislike about Parcel Tracker Mailroom?** The app tends to update frequently. Even though the update takes a few seconds (or at worse a minute), the frequency is a bit too much. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker mailroom has provided an added level of security for parcels received at our accommodation and at the same time, saves me the time to do more in other areas of the business. ### 30. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Parcel Tracker Mailroom?** This app is quick and gets the job done. **What do you dislike about Parcel Tracker Mailroom?** As of yet there is nothing I don't like about the app, I have only been using it for a few months. **Recommendations to others considering Parcel Tracker Mailroom:** This app saves time and you have confirmation of delivery and collection **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** People are collecting their par parcels a lot quicker than before. ### 31. Parcel tracker **Rating:** 4.5/5.0 stars **Reviewed by:** Laura H. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** Easy to use, saves time, students like the app as they receive barcode in an email and show us at Reception.The camera is ultra sensitive to all types of parcels, and this saves us typing out repetitive emails every day **What do you dislike about Parcel Tracker Mailroom?** It would be good if signature was requested for every collected parcel not just the first one. Like this we would have more proof if students dispute they have collected the parcel. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Saves time, app is more efficient than other apps, and it is very easy to use. I would reccommend it to any establishment that is dealing with packages on a daily basis ### 32. Great product to track your parcels **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea L. | Reception Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Parcel Tracker Mailroom?** That the system emails a QR to the recipient **What do you dislike about Parcel Tracker Mailroom?** Do not dislike anything with this product **Recommendations to others considering Parcel Tracker Mailroom:** This product is a great product with no issues t report, I would recommend to all who wish to use it **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Able to track parcels clearly, making sure all parcels are assigned to the correct recipient ### 33. Simple, straightforward parcel security **Rating:** 5.0/5.0 stars **Reviewed by:** Lynne S. | Accomodation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker is easy to use and it notifies the students when their parcel has arrived. It is very easy to look up a student's name and check if they have received a parcel rather than rummaging through the masses **What do you dislike about Parcel Tracker Mailroom?** The email sometimes goes into the student's junk folder **Recommendations to others considering Parcel Tracker Mailroom:** The training takes minutes, the app is incredibly easy to use and it generates a faster collectionof parcels **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Students are coming in much faster to receive their parcel freeing up back office space and it is easy to check if they have a parcel or not saving us time rummaging. ### 34. super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Olga G. | accommodation manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2022 **What do you like best about Parcel Tracker Mailroom?** its super easy to use, i like that all names/emails are in one place and even recognizes handwriting on labels **What do you dislike about Parcel Tracker Mailroom?** freezes a little bit but only for a few seconds **Recommendations to others considering Parcel Tracker Mailroom:** would recommend to anybody, it saves so much time and so easy to use you wont regret it :) **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** we didnt have any communication with students before and never notified them about coming parcels now they all collect them a lot quicker and giving them peace of mind knowing that they are safe with us ### 35. futuristic parcel processing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Parcel Tracker Mailroom?** Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone. **What do you dislike about Parcel Tracker Mailroom?** You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It keeps a good record of every single parcel by the picture we take of them. It is a quick system. ### 36. Longside House **Rating:** 5.0/5.0 stars **Reviewed by:** Usmaan Y. | A, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2022 **What do you like best about Parcel Tracker Mailroom?** Support received by co-founder Simplicity of app Faster post process than existing system **What do you dislike about Parcel Tracker Mailroom?** Not used app long enough to report any cons. App is fully functioning so far **Recommendations to others considering Parcel Tracker Mailroom:** Definitely a game changer to logging parcel in the office/retail/logistics industries **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Faster process in logging parcels using parcel room and definitely user friendly ### 37. Fantastic App **Rating:** 5.0/5.0 stars **Reviewed by:** India E. | GSA, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about Parcel Tracker Mailroom?** It takes photos of the parcels and stores them for the record, and it also has world-class customer service. **What do you dislike about Parcel Tracker Mailroom?** That it's sometimes glitchy. Also when it's a handwritten parcel, it doesn't take photos, but they usually have more sentiment. **Recommendations to others considering Parcel Tracker Mailroom:** It's user-friendly and cuts the time you could be spending elsewhere in the business. World-class customer service. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** When you have mail that has been misdelivered, it is easier to identify and return it. ### 38. Really great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Parcel Tracker Mailroom?** I really enjoy the simplicity and effectiveness of this app. Our staff and students are really enjoying how quick it is to set up and use. It's actually one of the best Parcel apps I've used to date **What do you dislike about Parcel Tracker Mailroom?** One of my dislikes with this app is that it doesn't work on IOS sometimes. But I believe this is something that the team is working on. Another issue I find is that if the QR code is under a direct let, it often doesn't scan. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** We are currently solving the issue of missing parcels with Parcel Tracker, which has been really effective. In the past, as we didn't have a proper system in place for parcels many of our parcels would go missing, but now that we scan the parcels and take a proper photo it really helps. It's also great in the description of the parcels ### 39. Quick and easy parcel tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Leanne B. | Service Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Parcel Tracker Mailroom?** Speed. Professional. Easy of use. Efficient **What do you dislike about Parcel Tracker Mailroom?** Unable to delete parcels when a parcel.is in correctly scanned **Recommendations to others considering Parcel Tracker Mailroom:** Definitely get on board with this maps irs sn **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Time saving than having to check in parcels manually ### 40. Could Be Better **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Parcel Tracker Mailroom?** Allows for a large number of both users and recipients. Captures an image of the package being scanned in for future reference if you have a large amount of packages on hand. Very user friendly **What do you dislike about Parcel Tracker Mailroom?** Does not sync well between all users' devices. Very difficult and time consuming to do any kind of audit of packages that were picked up but not marked collected in the system. Recently has been showing no packages for some individuals even though they have received the parcel tracker email and we do have the package in our mailroom. **Recommendations to others considering Parcel Tracker Mailroom:** Does work but could definitely be better. I would consider other systems **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Needed a package tracking software, easy to use on cell phone. ### 41. Amazing app **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah F. | Student ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Parcel Tracker Mailroom?** Knowing if a student has a parcel and where exactly it is. **What do you dislike about Parcel Tracker Mailroom?** Sometimes the email does not come through or students can't find the QR code or it don't show up **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It saves a lot of time when students are looking for parcels ### 42. My experience using Parcel Tracker - Mailroom **Rating:** 5.0/5.0 stars **Reviewed by:** Roman M. | Nigh facilities officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Parcel Tracker Mailroom?** Fast and efficient. It makes my job easier. Students are happy too. Parcel Tracker - Mailroom is a handy tool. **What do you dislike about Parcel Tracker Mailroom?** Sometimes we had a problem scanning the QR code, and we had to do it manually. **Recommendations to others considering Parcel Tracker Mailroom:** Scanning the barcode system can sometimes be clunky, but this is circumvented by randomly generating them if needed. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The tracking system allows staff to look up discrepant parcel inquiries quickly on our dashboard. ### 43. Parcel Tracker made my life easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth W. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker is quick and easy to use, the customer support is great, and it has really helped step up our security when processing our parcels on site. Couldn't recommend it more highly! **What do you dislike about Parcel Tracker Mailroom?** I have not experienced any negatives with Parcel Tracker. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker is a secure way of logging every parcel that comes on to site, and every parcel that leaves. It saves us lots of time searching for parcels that aren't here, due to residents receiving a QR code when their parcel has been scanned on site. ### 44. Game changer for processing parcels **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** The best thing about parcel tracker is the time it saves processing parcels. It is very user-friendly and easy to use for all staff and should you run into a problem, there is very helpful support on hand to get you back on track. **What do you dislike about Parcel Tracker Mailroom?** I am pretty new to parcel tracker, having only used it for 1 week; however, I am yet to find any negatives with the app. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The setting up of our residents into the app was very easy to do compared to our previous system, and we have saved so much time daily processing parcels. Sorting mail is no longer a hassle! ### 45. Excellent App **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Parcel Tracker Mailroom?** The app is so easy to us and makes life so much easier when 336 students are living on site. **What do you dislike about Parcel Tracker Mailroom?** The email sent to the tenants does not explain what the QR code is for and some of them are getting very confused. **Recommendations to others considering Parcel Tracker Mailroom:** Use this app it is so much easier and makes it so much quicker when you have a high flow of parcels coming in and out **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The photo that the app takes makes it so much easier to locate the parcels, before we were having to look through a large pile but this means we know what to look for. ### 46. Streamlines the process greatly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Parcel Tracker Mailroom?** I really enjoyed how easy it is to see if a parcel has been delivered. It makes it a quicker process, as well as allowing for less error to be made while handing out parcels. It also has a very easy to understand interface, and it takes no time at all to figure out what to do with the app. **What do you dislike about Parcel Tracker Mailroom?** The students sometimes were confused by the parcel tracker email, perhaps it would be better for the tracker to correspond to the company name to help those picking up the parcel understand better. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** I have realised it reduces time in finding parcels that can be used elsewhere, and the work rate has increased. It means we are not looking for parcels that haven't arrived yet, and can tell the students when they should come down instead. ### 47. Overall good system **Rating:** 4.5/5.0 stars **Reviewed by:** William A. | Deputy Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Parcel Tracker Mailroom?** Pictures of all parcels as they are logged in make it easy to find. **What do you dislike about Parcel Tracker Mailroom?** You don't have to sign for each parcel collected. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Tenants get quick and effective way to find that their parcel has arrived, makes it easy for staff to log parcels and check how many are held at any time. ### 48. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Tyffani M. | Leasing agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Parcel Tracker Mailroom?** It is straightforward to use. The use of the phone application is simple. Also the ability to sign out packages is helpful. **What do you dislike about Parcel Tracker Mailroom?** Downsides include the differences between coworkers on the number of total packages when using the phone application. There is also a syncing issue. Once a package is included in our inventory, it takes over a couple of hours to show up in the system. **Recommendations to others considering Parcel Tracker Mailroom:** If you're looking for something efficient and affordable, Parcel Tracker is the way to go. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** I can effectively notify residents of their deliveries and sign them out with just my phone. ### 49. Very useful post-room tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Parcel Tracker Mailroom?** + simple, user-friendly app + eliminates mistakes + Reassures residents their mail is responsibly received **What do you dislike about Parcel Tracker Mailroom?** - Could be improved by software detecting handwritten addresses. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parceltracker has streamlined our postroom operation and has given staff and residents confidence that packages can be tracked and identified. ### 50. Time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Carla G. | CSA, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Parcel Tracker Mailroom?** This app is perfect for dealing with all parcels: no more folders, no more paper, no more excel worksheets, no more time-wasting. **What do you dislike about Parcel Tracker Mailroom?** Maybe if there was a way that we could only scan the parcel once when we have to notify the customer, that would be even more time-saving! **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker is perfect for saving time when having to log parcels and fewer possibilities of going astray. ## Parcel Tracker Mailroom Discussions - [What is Parcel Tracker Mailroom used for?](https://www.g2.com/discussions/what-is-parcel-tracker-mailroom-used-for) - [View Parcel Tracker Mailroom pricing details and edition comparison](https://www.g2.com/products/parcel-tracker-mailroom/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+02%3A00%3A48+-0500&secure%5Bsession_id%5D=7498ff69-e275-4105-ba34-e6147ebbcb7c&secure%5Btoken%5D=b59ad7c0e2e0dea2bb83f94db179fc270573f0dfbc6f3f1b4f5a667c7f2c0bc1&format=llm_user) ## Parcel Tracker Mailroom Features **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Parcel Tracker Mailroom Alternatives - [Notifii Track](https://www.g2.com/products/notifii-track/reviews) - 4.5/5.0 (95 reviews) - [Building Logistics](https://www.g2.com/products/building-logistics/reviews) - 4.9/5.0 (131 reviews) - [EZTrackIt](https://www.g2.com/products/eztrackit/reviews) - 4.3/5.0 (104 reviews)