--- title: Parcel Tracker Mailroom Reviews meta_title: 'Parcel Tracker Mailroom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 186 reviews by the users' company size, role or industry to find out how Parcel Tracker Mailroom works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 186 scale: '5' date_modified: '2026-08-10' parent_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- # Parcel Tracker Mailroom Reviews **Vendor:** Deepfinity LTD **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 186 ## About Parcel Tracker Mailroom Parcel Tracker makes parcel, mail, and delivery management easy in any building. It’s a smart cloud app that uses AI to cut your parcel handling time by up to 70% and improve how your team works. Over 500,000 people and businesses trust Parcel Tracker to log more than a million parcels every year. It’s the go-to tool for: ✅Student accommodation ✅ Residential buildings ✅Coworking and corporate offices ✅Universities ✅Hotels and restaurants ✅Hospitals ✅Small and medium businesses ✅Enterprise teams How Parcel Tracker Works 1. Scan parcels at the front desk or mailroom with your phone. Parcel Tracker sends an email and text to the recipient with a QR code. 2. Recipients pick up their parcels by showing their QR code. This QR code is proof that the parcel was collected. Features You’ll Love ✅Works with all couriers and even handwritten labels ✅Sends automatic reminders to recipients ✅No manual typing needed ✅Easy to use from day one ✅Full tracking and accountability, start to finish ✅Great for managing lots of parcels or many buildings ## Parcel Tracker Mailroom Pros & Cons **What users like:** - Users appreciate the **efficiency** of Parcel Tracker Mailroom, which streamlines parcel tracking and improves overall workflow. (5 reviews) - Users find Parcel Tracker Mailroom to be **very user friendly and efficient** , greatly simplifying their parcel handling experience. (4 reviews) - Users value the **real-time notifications** that keep them updated on parcel deliveries, enhancing efficiency and convenience. (4 reviews) - Users value the **time-saving capabilities** of Parcel Tracker Mailroom, streamlining operations and enhancing delivery efficiency. (4 reviews) - Users value the **tracking efficiency** of Parcel Tracker Mailroom, streamlining deliveries and enhancing convenience across platforms. (4 reviews) - User Interface (3 reviews) - Features (2 reviews) - App Usability (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **tracking issues** that hinder delivery verification and rely heavily on the courier's data updates. (3 reviews) - Users express concern over **limited customization** options for notifications and tracking settings, affecting personal preferences. (2 reviews) - Users find the **manual processes** tedious, wishing for better integrations to reduce time and errors in handling data. (2 reviews) - Users experience **software instability** as the app freezes on older phones, necessitating frequent reboots. (2 reviews) - Users often face **connectivity issues** with Parcel Tracker Mailroom, requiring a strong Wi-Fi signal for proper functionality. (1 reviews) - Users find the **premium features expensive** , limiting access to advanced functions for casual users. (1 reviews) - Users wish for improved **integration with CRM systems** to automate updates and minimize manual data entry errors. (1 reviews) - Users wish for **better integrations** with CRM systems to automate recipient information updates and minimize manual efforts. (1 reviews) - Limited Functionality (1 reviews) - Notification Issues (1 reviews) ## Parcel Tracker Mailroom Reviews ### 1. Keeps the Mail Room Organized and Makes Package Assistance Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda W. | Sr Manager Safety and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Parcel Tracker Mailroom?** It helps me keep the mail room organized, and it also makes it easier to assist employees with their packages. **What do you dislike about Parcel Tracker Mailroom?** It took me some time to learn the new app, and I also needed a few updates that slowed the learning experience down. However, I’ve been working with the team, and they’ve helped out a lot. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** There’s no need for a physical mail delivery person, since the app does a lot of the work for you. ### 2. Easy to use product for receiving. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Parcel Tracker Mailroom?** It’s very easy to set up, runs smoothly, and does exactly what it’s supposed to do. The simple design makes it useful across many settings and applications. It’s also affordable and works well for all of our teams. **What do you dislike about Parcel Tracker Mailroom?** A few features aren’t available yet, though they may be coming soon. Right now, there’s no integration with common messaging platforms such as Microsoft Teams or Slack. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** AI assistant is not the best at answering questions with specificity. Online support assistants have been able to close the gap. ### 3. Easy Parcel Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Parcel Tracker Mailroom?** It’s easy to keep track of parcels coming in and going out. **What do you dislike about Parcel Tracker Mailroom?** Sometimes our data gets deleted, but it’s restored after we contact support for help. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Sometimes the barcodes on parcels aren’t recognised and won’t scan properly. ### 4. Great photo option, but glitches can derail parcel numbering **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Parcel Tracker Mailroom?** the photo option is good, numbering the parcels is essential **What do you dislike about Parcel Tracker Mailroom?** The app often glitches and then the numbering system goes to pot **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** keeping track of a very large number of parcels. ### 5. Parcel Tracker’s Timely, Responsive Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Parcel Tracker Mailroom?** Parcel Tracker has great customer support that responds in a timely manner **What do you dislike about Parcel Tracker Mailroom?** There are certain flaws in the app that can make it hard to verify deliveries **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel Tracker is helping us track key metrics in our mailroom that we can utilize to improve our services ### 6. Parcel Tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Sam T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2023 **What do you like best about Parcel Tracker Mailroom?** Helpful to keep track of parcels - Some good features - Helpful in understanding who is receiving and giving out specific parcels - generally pretty easy to use. **What do you dislike about Parcel Tracker Mailroom?** There are some features that making it slow - It would be helpful to be able to scan in several packeges for one person at a time - it would be helful also to be able to scan the name and the bar code at the same time. Sometimes the scanning features are slow - The app seems to buffer quite often. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It is making sure that we know which parcels we have and helps our residents know when to come and collect. It is important that we keep good records as we are handling parcels that are not ours. ### 7. Parcel tracker **Rating:** 3.5/5.0 stars **Reviewed by:** Sid S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Helpful and the fact that it tracks and accounts for all the parcel in the building, so it is a very handy tool for any business. Would love to have some tune ups though. **What do you dislike about Parcel Tracker Mailroom?** inititally it was great but it now there are constant updates and we understand there are always working on the update. but still many times the app takes ages to sync. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** the accountability of the parcels and that it is secure way of collectin and handling of all the parcels in the building. the tracking is really helping the staff and residents. ### 8. Surprisingly useful **Rating:** 4.0/5.0 stars **Reviewed by:** George T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Parcel Tracker Mailroom?** Its easy to use and navigate. Easy to uodate tenant details if needed too **What do you dislike about Parcel Tracker Mailroom?** Its difficult to use on devices with poorer cameras **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Helps us organise a large loads of arriving oarcels to our building daiky ### 9. futuristic parcel processing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Parcel Tracker Mailroom?** Very user-friendly and straightforward app with nice design. Extremely modern approach of handling parcels. It makes the parcels look up easier by using the pictures we have to take when processing them and displaying the room numbers on the top. Very quick system, students are notified straight after we process their boxes. The QR codes can be scanned easily even with blurry, not well lid screens. Provides a very easy collection procedure. Easy to handle the recipients' email address changes on the phone. **What do you dislike about Parcel Tracker Mailroom?** You can scan the same parcel twice, the system does not recognise if you processed the parcel already. Anybody could collect the parcel if they had the QR code, so we had to start asking for IDs again to make sure students are not collecting each other's parcels. There is at least 3 of us during the day who handles parcels and it is time consuming to type in our email addresses and passwords every time we use the device after each other. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It keeps a good record of every single parcel by the picture we take of them. It is a quick system. ### 10. Quick and easy parcel tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Leanne B. | Service Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Parcel Tracker Mailroom?** Speed. Professional. Easy of use. Efficient **What do you dislike about Parcel Tracker Mailroom?** Unable to delete parcels when a parcel.is in correctly scanned **Recommendations to others considering Parcel Tracker Mailroom:** Definitely get on board with this maps irs sn **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Time saving than having to check in parcels manually ### 11. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Tyffani M. | Leasing agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Parcel Tracker Mailroom?** It is straightforward to use. The use of the phone application is simple. Also the ability to sign out packages is helpful. **What do you dislike about Parcel Tracker Mailroom?** Downsides include the differences between coworkers on the number of total packages when using the phone application. There is also a syncing issue. Once a package is included in our inventory, it takes over a couple of hours to show up in the system. **Recommendations to others considering Parcel Tracker Mailroom:** If you're looking for something efficient and affordable, Parcel Tracker is the way to go. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** I can effectively notify residents of their deliveries and sign them out with just my phone. ### 12. Very useful post-room tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Parcel Tracker Mailroom?** + simple, user-friendly app + eliminates mistakes + Reassures residents their mail is responsibly received **What do you dislike about Parcel Tracker Mailroom?** - Could be improved by software detecting handwritten addresses. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parceltracker has streamlined our postroom operation and has given staff and residents confidence that packages can be tracked and identified. ### 13. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Niki B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about Parcel Tracker Mailroom?** This is so much easier to use than what we have used previously. **What do you dislike about Parcel Tracker Mailroom?** I think it needs to be less steps to the collecting parcel part **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Having photos of the parcels is great - it helps to find them quicker ### 14. User Friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Parcel Tracker Mailroom?** Well like the most about Parcel Tracker is that it's very user-friendly and the page is very easy to navigate. **What do you dislike about Parcel Tracker Mailroom?** What I dislike about Parcel Tracker is that when one user logs in or logs out packages The numbers does not reflect on all user accounts who have access. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** The problem that we have been able to resolve using Parcel Tracker is that it helps us keep track and organize all the packages that are coming in through the delivery carriers ### 15. Parcel Tracker - Has made things so much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Parcel Tracker Mailroom?** I like the speed at which you can log parcels and how easy it is to use the app. **What do you dislike about Parcel Tracker Mailroom?** If I'm logging parcels and someone comes to collect a parcel, I wish I could jump between notify and collect a bit quicker. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Parcel tracker has sped up our parcel logging time and reduced the number of parcel issues we have. ### 16. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel H. | 2nd Asst. Production Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Parcel Tracker Mailroom?** The automatic email notifications are fantastic. **What do you dislike about Parcel Tracker Mailroom?** Sometimes there are syncing errors between devices but it isn't a constant issue. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** we have over 100 employees who live and work on campus. this system makes sure they know when their packages have arrived and they don't miss a beat. When it comes to time-sensitive deliveries, the automation of the program is great. ### 17. Saved My Skin So Many Times **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2021 **What do you like best about Parcel Tracker Mailroom?** Ho wit tracks over time who has collected th epost and how easy it is to search for students. I also like the export of data from the system as it is great for tracking parcel history. **What do you dislike about Parcel Tracker Mailroom?** How often the developer changes the scanner. It is currently broken and fails to scan a parcel half the time. It was workign perfectly before. I also don't like hwo some of our sites have different versions of the app despite other sites havign the latest verison of the app from the play store. I also don't like how it can't take a picture on post that doesn't have a barcode such as hand written packages. **Recommendations to others considering Parcel Tracker Mailroom:** I highly recommend that you use it as it creates a easy to use audit trail with great data export and metrics **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It solved our dispute problems, we can tell students that we knwo they have collected post on certain days and whay they ahve collected. It also helps us keep track of who is on site. ### 18. Excellent Quick app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Parcel Tracker Mailroom?** This is a quick easy app, very accesible **What do you dislike about Parcel Tracker Mailroom?** Making sure everyone has the email confirmation to scan **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It is a very quick and easy app to use and very benefical ### 19. good unit **Rating:** 3.5/5.0 stars **Reviewed by:** La-Mar F. | m.o, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Parcel Tracker Mailroom?** the unit is easy to use and logs hundreds of parcels **What do you dislike about Parcel Tracker Mailroom?** The unit looks like any other phone, so it can easily get misplaced. It would be good to have the team in different colors **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** finding parcels ### 20. PARCEL TRACKER **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Parcel Tracker Mailroom?** Speed of use .login in or out, scanning parcels /receiving is so easy now, really happy to use it **What do you dislike about Parcel Tracker Mailroom?** Sometimes it freezes and sometimes duplicates people, nothing to dislike **Recommendations to others considering Parcel Tracker Mailroom:** helps keep parcels sorted **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** No contact needed, scanning in and out without touch. ### 21. Easy to use parcel tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Parcel Tracker Mailroom?** It is a very easy mobile app, great to see analysis of peak times and parcel numbers. It saves a lot of time, recipients can be quickly notified. **What do you dislike about Parcel Tracker Mailroom?** It does not always synch instantly, some recipients cannot be recognised but it does have a manual search option that makes it easy to find any recipient. **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It saves time to log parcels in busy student accommodation. ### 22. Excellent System! **Rating:** 4.0/5.0 stars **Reviewed by:** Monique J. | Halls Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2021 **What do you like best about Parcel Tracker Mailroom?** This system is so easy to use! Makes logging 600 residents parcels a very easy task! **What do you dislike about Parcel Tracker Mailroom?** System does run slow when too many items are scanned **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Takes a lot less time to log hundreds of parcels! ### 23. :) **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa M. | Sales and Customer Service Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2021 **What do you like best about Parcel Tracker Mailroom?** Super easy to use & navigate. Has functions that allow you to see previously scanned in and collected parcels **What do you dislike about Parcel Tracker Mailroom?** Used to have issued with updates, however, this recently hasn't been an issue **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** None recently, but Arthur has been great in the past with helping solve issues quickly ### 24. Saves so much time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Parcel Tracker Mailroom?** Easy to use and the supposrt is excellent. **What do you dislike about Parcel Tracker Mailroom?** Sometimes parcels don't have barcodes to scan, and screen freezes **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** Time is so important, and they really does save time. ### 25. Parcel Tracker Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Parcel Tracker Mailroom?** How convenient it is, and it makes keeping track of the parcel very easy and practical. **What do you dislike about Parcel Tracker Mailroom?** the design and the speed. It could be a little faster and smooth to take it to the next level **Recommendations to others considering Parcel Tracker Mailroom:** Just get Parcel Tracker, makes life a lot easier **What problems is Parcel Tracker Mailroom solving and how is that benefiting you?** It saves a lot of time, and messy paper work, when you have to keep track of the parcel by filling out forms ## Parcel Tracker Mailroom Discussions - [What is Parcel Tracker Mailroom used for?](https://www.g2.com/discussions/what-is-parcel-tracker-mailroom-used-for) - [View Parcel Tracker Mailroom pricing details and edition comparison](https://www.g2.com/products/parcel-tracker-mailroom/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+23%3A15%3A25+-0500&secure%5Bsession_id%5D=bf4bdfa7-4a16-410e-b121-85431d06bb6d&secure%5Btoken%5D=8f14c16fe36f87ab318ee842057eb2d709c4d2abab2f5484c4c38002ded565f3&format=llm_user) ## Parcel Tracker Mailroom Features **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Parcel Tracker Mailroom Alternatives - [Notifii Track](https://www.g2.com/products/notifii-track/reviews) - 4.5/5.0 (95 reviews) - [Building Logistics](https://www.g2.com/products/building-logistics/reviews) - 4.9/5.0 (131 reviews) - [EZTrackIt](https://www.g2.com/products/eztrackit/reviews) - 4.3/5.0 (104 reviews)