ParcelWILL Reviews & Product Details

The customer support is absolutely outstanding. Zessa helped me from scratch, she explained everything step by step, customized the HTML code specifically for my store, and never made me feel like I was asking too much. I came in with zero knowledge about tracking integrations and left with a fully working, professional setup. This level of support is rare and genuinely impressive. 10/10 would recommend to any Shopify store owner. Review collected by and hosted on G2.com.

Honestly, nothing major. The initial setup can feel a bit overwhelming if you're not tech-savvy, but with the support team being this good, it barely matters. Maybe a more detailed onboarding guide for beginners would help, but again, the live support more than makes up for it. Review collected by and hosted on G2.com.

I greatly appreciate Parcel Panel's ability to immediately provide detailed information on the transfer and delivery time of packages, which is particularly useful for artisans and merchants. Having these details right away greatly facilitates the order of dispatch, a crucial aspect for my operations. Furthermore, the software helps me access information that I would otherwise spend a lot of time searching for, thus allowing me to optimize my efficiency. The use of Parcel Panel is made even more enjoyable by the ease of installation and configuration. The customer support, quick to respond via chat, provides me with all the necessary information, and even a small bonus, which further enhances my experience as a user. Review collected by and hosted on G2.com.

Nothing to report at the moment Review collected by and hosted on G2.com.

I use Parcel Panel to provide my customers with a clean, fast, and transparent order tracking experience. It drastically cuts down the number of 'where is my order' messages and offers customers a smooth tracking experience. I like the branded tracking page, automatic notifications, and custom tracking which make the post-purchase experience look more professional, build trust, and reduce support work. These features allow customers to track their orders without contacting customer support, making the brand look more premium, reducing workload, and increasing overall customer satisfaction. The initial setup was very easy and the team was very helpful. Review collected by and hosted on G2.com.

Some customization could be more flexible, for example, being able to delete a step from the shipping that can be repetitive for customers. Review collected by and hosted on G2.com.

I like that Parcel Panel provides a single tracking webpage without any ads, offering all the necessary information for our customers. It's great that it separates first and final mile carriers, which many other tracking websites don't do. This is a huge plus when shipping through multiple carriers. The support is really helpful, and the setup was easy. Review collected by and hosted on G2.com.

As our packages are being handled by more than one carrier, usually the last mile carrier is assigned as the first mile carrier. I am asking for this help to change it on their side a lot, but the system is still learning. I would prefer to change it manually, as chatting with support also takes time. Review collected by and hosted on G2.com.

I love that Parcel Panel is easy to set up. The clear instructions and simplicity of usage make the setup process straightforward and hassle-free, ensuring I can get things running quickly without unnecessary complications. This is especially helpful when introducing new software into my workflow. Additionally, Parcel Panel significantly improves customer transparency, which is crucial for maintaining strong customer relationships and trust. The platform effectively addresses my needs for parcel tracking, providing reliable service that meets expectations. Overall, I am incredibly satisfied, which is reflected in my high likelihood of recommending it—a full 10 out of 10. Review collected by and hosted on G2.com.

I find it challenging that there isn't a backup plan in place for when my current plan reaches its quota, but the client hasn't upgraded yet. Review collected by and hosted on G2.com.

I love Parcel Panel for its ease of use and simple, clean UI reminiscent of iOS, which makes managing tasks straightforward and efficient. The extensive customization options allow me to tailor it to specific needs, enhancing its functionality and user experience. The dropshipping mode is my favorite feature as it addresses a significant concern by enabling the hiding of Chinese shipping origins, which caters perfectly to a very American, very patriotic demographic. This level of control over what customers can see is invaluable, as it helps in mitigating issues with sensitive customer demographics. Additionally, I appreciate how easy the initial setup of Parcel Panel was, making the transition smoothly from Track123, which lacked the necessary features for concealing the origins of shipments effectively. Review collected by and hosted on G2.com.

Nothing thus far Review collected by and hosted on G2.com.

I greatly appreciate Parcel Panel for its ability to offer reliable and transparent package tracking directly integrated into my store, which enhances my customers' post-purchase experience. The clarity of the tracking information and the simplicity of the tool's use are exceptional. Thanks to an intuitive interface, my customers can know precisely where their packages are. These features reduce support requests and strengthen trust throughout the delivery process. Moreover, the initial installation of Parcel Panel was extremely simple, setting up automatically without requiring any adjustments or additional configurations. Review collected by and hosted on G2.com.

The design of the Parcel Panel tracking page could be improved, particularly by adding more customization options. Review collected by and hosted on G2.com.

I really appreciate how Parcel Panel has made it easy for me to add the 'track order' feature, which significantly improves the functionality of my business operations. The app's visual design is very professional, making it not only efficient but also aesthetically pleasing to use. It was even recognized as the app of the month, highlighting its excellence. Moreover, I truly benefit from the upsell features, which help in generating more revenue, adding additional financial value to my business. I found the initial setup to be incredibly easy, which was a relief and allowed for a smooth transition without any hassles. Overall, Parcel Panel has greatly enhanced my ability to manage order tracking seamlessly. Review collected by and hosted on G2.com.

I think the free quota of Parcel Panel could be bigger. This would enhance the user experience by allowing more extensive use of the tool without incurring additional costs. Review collected by and hosted on G2.com.

I really appreciate how sleek the tracking page in Parcel Panel is. It seamlessly syncs with my Shopify theme and appears beautifully in the emails, providing a professional look that I value. Additionally, their customer support is top-notch. They are incredibly responsive to my questions and ready to assist 24/7, which is crucial for resolving any issues swiftly. The setup of Parcel Panel was very straightforward; as soon as I installed it, it automatically synced with my Shopify store, streamlining the process for me. Moreover, Parcel Panel offers more design flexibility and customization options compared to our previous tool, which greatly enhances our store's user experience. Review collected by and hosted on G2.com.

I hope they could improve their tracking synchronization. At the moment, they still have some delays, but it's kind of normal for tracking apps. Additionally, having timely updates coming from courier integration would enhance its effectiveness. Review collected by and hosted on G2.com.

I appreciate the speed and efficiency of Parcel Panel on a daily basis. The software is easy to use, fast, and efficient, which makes tracking orders extremely convenient and hassle-free. I found the customer support to be excellent, as when I had a request, the response was very satisfactory, illustrating a good level of user support. Additionally, I like the fact that Parcel Panel can remove the brand name from my product page for a more professional look, which has a positive impact on the presentation of my online store. I find the initial installation of the product perfect, and I am happy with how it was executed. Review collected by and hosted on G2.com.

I do not want the Parcel Panel label to be displayed on my product page because it detracts from the professional appearance I wish to convey. Review collected by and hosted on G2.com.