# ParcelWILL Reviews **Vendor:** CWILL **Category:** [Package Tracking Software](https://www.g2.com/categories/package-tracking) **Average Rating:** 4.8/5.0 **Total Reviews:** 129 ## About ParcelWILL ParcelWILL, formerly ParcelPanel, seamlessly integrates with over 1,200 couriers worldwide to provide real-time shipment updates for Shopify and WooCommerce businesses and their customers. It helps to reduce WISMO calls and encourage repeat business, thereby decreasing customer service costs and improving post-purchase experience & business profits. ## ParcelWILL Pros & Cons **What users like:** - Users appreciate the **quick and helpful customer support** of ParcelWILL, making integration and problem-solving seamless. (34 reviews) - Users find the **setup ease** of Parcel Panel exceptional, aided by helpful support that streamlines the onboarding process. (31 reviews) - Users commend the **ease of use** of ParcelWILL, appreciating its quick support and seamless integration into their businesses. (29 reviews) - Users value the **seamless tracking capability** of Parcel Panel, greatly enhancing customer experience and trust in their services. (29 reviews) - Users value the **tracking efficiency** of Parcel Panel, enhancing customer trust and streamlining order management seamlessly. (28 reviews) - Users value the **exceptional customer experience** provided by ParcelWILL, enhancing order tracking and reducing inquiries significantly. (25 reviews) - Users rave about the **excellent customer service** of Parcel Panel, enhancing their overall satisfaction and experience. (22 reviews) - Efficiency (20 reviews) - Users value the **customizable notifications** of Parcel Panel, enhancing customer communication and brand professionalism seamlessly. (19 reviews) - Easy Integrations (17 reviews) **What users dislike:** - Users feel that the service is **expensive** and would appreciate a more cost-effective pricing structure with better discounts. (9 reviews) - Users desire more **customization options** for the tracking page to better align with store branding and preferences. (6 reviews) - Users report **tracking issues** with delays and incorrect carrier information, affecting the app's overall effectiveness. (5 reviews) - Users find the **inadequate reporting** features limiting, wishing for more customization and flexibility in insights. (3 reviews) - Users report an **inefficient shipping process** with dropshipping mode causing issues with carrier assignments and delays. (3 reviews) - Limited Functionality (3 reviews) - Users suggest enhancing **customization options** and analytics for a more tailored and user-friendly experience. (3 reviews) - Limited Features (2 reviews) - Poor Customer Support (2 reviews) - Slow Performance (2 reviews) ## ParcelWILL Reviews ### 1. A highly efficient and user-friendly order tracking solution **Rating:** 4.5/5.0 stars **Reviewed by:** Store H. | Responsable des ventes, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ParcelWILL?** What I like best about ParcelWILL is how easy the app is to use, along with its customization options. The support team is always very responsive—usually replying within about two minutes—and extremely professional. **What do you dislike about ParcelWILL?** At this stage, I haven’t encountered any particular issues. Everything has been running smoothly, and the app meets my expectations so far. If anything comes up over time, I’ll be able to provide more detailed feedback. **What problems is ParcelWILL solving and how is that benefiting you?** ParcelWILL mainly solves issues related the complexity of the order tracking and management process. The app simplifies operations, makes the system more intuitive, and reduces errors. In addition, sending email notifications at each stage of the process keeps customers informed in real time, improving transparency and reducing support requests. As a result, it saves time, improves efficiency, and provides a smoother experience for managing and tracking orders. ### 2. From zero to fully set up - incredible support by Zessa **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita K. | Einkäufer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2026 **What do you like best about ParcelWILL?** The customer support is absolutely outstanding. Zessa helped me from scratch, she explained everything step by step, customized the HTML code specifically for my store, and never made me feel like I was asking too much. I came in with zero knowledge about tracking integrations and left with a fully working, professional setup. This level of support is rare and genuinely impressive. 10/10 would recommend to any Shopify store owner. **What do you dislike about ParcelWILL?** Honestly, nothing major. The initial setup can feel a bit overwhelming if you're not tech-savvy, but with the support team being this good, it barely matters. Maybe a more detailed onboarding guide for beginners would help, but again, the live support more than makes up for it. **What problems is ParcelWILL solving and how is that benefiting you?** ParcelWILL allows me to show customers only the last-mile tracking number (DHL/DPD/Hermes) instead of exposing the full shipping route. This gives my brand a much more professional appearance and improves the overall customer experience significantly. The branded tracking page also keeps customers on my store instead of sending them to generic carrier pages. ### 3. Very good app for delivery tracking application **Rating:** 4.5/5.0 stars **Reviewed by:** Killyan P. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ParcelWILL?** I use ParcelWILL to track all customer orders and allow customers to follow their deliveries directly from my site. It's customizable and really not bad. What I also like is the ability to send emails to customers at each stage of the delivery, which informs them in case of a problem. This feature reassures customers throughout the delivery process and prevents them from worrying or making chargebacks. Additionally, the initialization of ParcelWILL went very well and it was easy to set up. **What do you dislike about ParcelWILL?** Honestly, everything is fine except for the pricing, which is a bit too expensive. I think. **What problems is ParcelWILL solving and how is that benefiting you?** I use ParcelWILL to track orders and allow customers to easily follow them. It sends emails at each stage of delivery, reassuring customers and keeping them informed, avoiding worries or potential refunds. ### 4. Accurate Tracking Information and Ease of Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Manager et designer de la marque, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about ParcelWILL?** I greatly appreciate Parcel Panel's ability to immediately provide detailed information on the transfer and delivery time of packages, which is particularly useful for artisans and merchants. Having these details right away greatly facilitates the order of dispatch, a crucial aspect for my operations. Furthermore, the software helps me access information that I would otherwise spend a lot of time searching for, thus allowing me to optimize my efficiency. The use of Parcel Panel is made even more enjoyable by the ease of installation and configuration. The customer support, quick to respond via chat, provides me with all the necessary information, and even a small bonus, which further enhances my experience as a user. **What do you dislike about ParcelWILL?** Nothing to report at the moment **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for tracking my packages, which allows me to immediately obtain detailed information on the transfer and delivery times, saving me a lot of time. ### 5. Simple and Effective for Dropshipping **Rating:** 5.0/5.0 stars **Reviewed by:** Tristen P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about ParcelWILL?** I find ParcelWILL very easy to use and I can always turn to the support team with my questions. I can also generate extra revenue from ParcelWILL, which makes it so ideal. Additionally, the initial setup was very simple. **What do you dislike about ParcelWILL?** I sometimes encounter the issue that when an order is canceled, it still remains in the ParcelWILL dashboard. This makes it not always easy for our Parcel Panel team because they keep checking this order. We have now solved this by tagging the order. **What problems is ParcelWILL solving and how is that benefiting you?** I use ParcelWILL for a quick overview of all packages and to see if there are any issues during the shipping process. Customers can track their order and we ensure that everything is delivered on time. ### 6. Effortless Shipping Automation with ParcelWILL **Rating:** 5.0/5.0 stars **Reviewed by:** Sem v. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about ParcelWILL?** I like that ParcelWILL handles shipping tracking for my customers automatically. I don't have to send my customers updates about their packages, which is a huge relief. The app works so smoothly that I almost forget I have it. There isn't anything wrong, and everything runs smoothly. It's great because I am busy with other tasks in my business and don't want to worry about this aspect. The initial setup was very easy and took only a few minutes. **What do you dislike about ParcelWILL?** Let the template be more clear in the first view when you press on the ParcelWILL app **What problems is ParcelWILL solving and how is that benefiting you?** I don't have to send my customers updates about their package. It all goes automatically, so I can focus on other tasks without worrying about this aspect of my business. ### 7. Effortless Order Tracking with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adam S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ParcelWILL?** I appreciate ParcelWILL for its good tracking and customer service. The tracking tool allows my customers to track their orders without any issues, as they can conveniently look up their orders inside of the extension. It's also really easy to set up, just install it, and it works perfectly. I think ParcelWILL is the best compared to others I've tried. Using it with my small team is really straightforward and effective. **What do you dislike about ParcelWILL?** Nothing is wrong **What problems is ParcelWILL solving and how is that benefiting you?** I let customers track their orders without issues; they can look up orders within the extension. I value ParcelWILL's good tracking and customer service. ### 8. Effortless Overviews and Seamless Shopify Integration **Rating:** 5.0/5.0 stars **Reviewed by:** abdulrazak M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2026 **What do you like best about ParcelWILL?** I find ParcelWILL very effective as it provides a clear overview quickly. I also appreciate that it works in conjunction with Shopify, which is a significant benefit for my operations. The ease of use stands out for me, making it uncomplicated and straightforward to operate. Additionally, the initial setup process was quite easy, as I could learn by watching YouTube. Overall, I have no complaints about using ParcelWILL. **What do you dislike about ParcelWILL?** Nothing **What problems is ParcelWILL solving and how is that benefiting you?** ParcelWILL gives me a quick overview and integrates with Shopify, making it unnecessary for people to visit another website. ### 9. Elevates Tracking Experience, Reduces Support Load **Rating:** 5.0/5.0 stars **Reviewed by:** Anais H. **Reviewed Date:** December 29, 2025 **What do you like best about ParcelWILL?** I use Parcel Panel to provide my customers with a clean, fast, and transparent order tracking experience. It drastically cuts down the number of 'where is my order' messages and offers customers a smooth tracking experience. I like the branded tracking page, automatic notifications, and custom tracking which make the post-purchase experience look more professional, build trust, and reduce support work. These features allow customers to track their orders without contacting customer support, making the brand look more premium, reducing workload, and increasing overall customer satisfaction. The initial setup was very easy and the team was very helpful. **What do you dislike about ParcelWILL?** Some customization could be more flexible, for example, being able to delete a step from the shipping that can be repetitive for customers. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to provide a clean, fast, transparent order tracking experience, cutting down 'where is my order' messages, building trust, reducing support work, and enhancing customer satisfaction. ### 10. Intuitive Features, Improve Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ParcelWILL?** I use ParcelWILL as a tracking application for the orders from my online store. I like all the features and the ease of use that ParcelWILL provides. The software greatly helps improve the customer experience by allowing them to see where their order is and hiding Chinese information. The initial setup was made easier because I watched a video. **What do you dislike about ParcelWILL?** I like everything **What problems is ParcelWILL solving and how is that benefiting you?** ParcelWILL helps customers see where their package is and hides Chinese information, greatly improving the customer experience. ### 11. I recommend the app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ParcelWILL?** I like that Parcel Panel provides a single tracking webpage without any ads, offering all the necessary information for our customers. It's great that it separates first and final mile carriers, which many other tracking websites don't do. This is a huge plus when shipping through multiple carriers. The support is really helpful, and the setup was easy. **What do you dislike about ParcelWILL?** As our packages are being handled by more than one carrier, usually the last mile carrier is assigned as the first mile carrier. I am asking for this help to change it on their side a lot, but the system is still learning. I would prefer to change it manually, as chatting with support also takes time. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track orders with a single ad-free page that provides all necessary info for customers. It separates first and final mile carriers, which is a huge plus when shipping through multiple carriers. ### 12. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Keiko H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 ### 13. Effortless Parcel Tracking with Clear Instructions **Rating:** 5.0/5.0 stars **Reviewed by:** vin a. **Reviewed Date:** December 03, 2025 **What do you like best about ParcelWILL?** I love that Parcel Panel is easy to set up. The clear instructions and simplicity of usage make the setup process straightforward and hassle-free, ensuring I can get things running quickly without unnecessary complications. This is especially helpful when introducing new software into my workflow. Additionally, Parcel Panel significantly improves customer transparency, which is crucial for maintaining strong customer relationships and trust. The platform effectively addresses my needs for parcel tracking, providing reliable service that meets expectations. Overall, I am incredibly satisfied, which is reflected in my high likelihood of recommending it—a full 10 out of 10. **What do you dislike about ParcelWILL?** I find it challenging that there isn't a backup plan in place for when my current plan reaches its quota, but the client hasn't upgraded yet. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for parcel tracking, which enhances customer transparency. It's easy to set up and use, thanks to clear instructions, though having a backup when the quota is met would be beneficial. ### 14. Seamless Dropshipping with Customizable Features **Rating:** 4.0/5.0 stars **Reviewed by:** Azn B. | Internet Surfer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about ParcelWILL?** I love Parcel Panel for its ease of use and simple, clean UI reminiscent of iOS, which makes managing tasks straightforward and efficient. The extensive customization options allow me to tailor it to specific needs, enhancing its functionality and user experience. The dropshipping mode is my favorite feature as it addresses a significant concern by enabling the hiding of Chinese shipping origins, which caters perfectly to a very American, very patriotic demographic. This level of control over what customers can see is invaluable, as it helps in mitigating issues with sensitive customer demographics. Additionally, I appreciate how easy the initial setup of Parcel Panel was, making the transition smoothly from Track123, which lacked the necessary features for concealing the origins of shipments effectively. **What do you dislike about ParcelWILL?** Nothing thus far **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to hide Chinese shipping origins, catering to a very American, patriotic demographic. It offers ease of use, a simple UI, customization, and a beneficial dropshipping mode. ### 15. Transparent Tracking, Easy Installation **Rating:** 4.5/5.0 stars **Reviewed by:** ELODIE GAELLE O. **Reviewed Date:** November 28, 2025 **What do you like best about ParcelWILL?** I greatly appreciate Parcel Panel for its ability to offer reliable and transparent package tracking directly integrated into my store, which enhances my customers' post-purchase experience. The clarity of the tracking information and the simplicity of the tool's use are exceptional. Thanks to an intuitive interface, my customers can know precisely where their packages are. These features reduce support requests and strengthen trust throughout the delivery process. Moreover, the initial installation of Parcel Panel was extremely simple, setting up automatically without requiring any adjustments or additional configurations. **What do you dislike about ParcelWILL?** The design of the Parcel Panel tracking page could be improved, particularly by adding more customization options. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to provide reliable and transparent package tracking, enhancing the post-purchase experience, reducing support requests, and strengthening my customers' trust. ### 16. Visually Appealing and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Errajraji A. **Reviewed Date:** November 26, 2025 **What do you like best about ParcelWILL?** I really appreciate how Parcel Panel has made it easy for me to add the 'track order' feature, which significantly improves the functionality of my business operations. The app's visual design is very professional, making it not only efficient but also aesthetically pleasing to use. It was even recognized as the app of the month, highlighting its excellence. Moreover, I truly benefit from the upsell features, which help in generating more revenue, adding additional financial value to my business. I found the initial setup to be incredibly easy, which was a relief and allowed for a smooth transition without any hassles. Overall, Parcel Panel has greatly enhanced my ability to manage order tracking seamlessly. **What do you dislike about ParcelWILL?** I think the free quota of Parcel Panel could be bigger. This would enhance the user experience by allowing more extensive use of the tool without incurring additional costs. **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel helped me add a 'track order' feature, making tracking orders easy and visually appealing. Its upsell features boost revenue. ### 17. Effortless Shopify Integration with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about ParcelWILL?** I really appreciate how sleek the tracking page in Parcel Panel is. It seamlessly syncs with my Shopify theme and appears beautifully in the emails, providing a professional look that I value. Additionally, their customer support is top-notch. They are incredibly responsive to my questions and ready to assist 24/7, which is crucial for resolving any issues swiftly. The setup of Parcel Panel was very straightforward; as soon as I installed it, it automatically synced with my Shopify store, streamlining the process for me. Moreover, Parcel Panel offers more design flexibility and customization options compared to our previous tool, which greatly enhances our store's user experience. **What do you dislike about ParcelWILL?** I hope they could improve their tracking synchronization. At the moment, they still have some delays, but it's kind of normal for tracking apps. Additionally, having timely updates coming from courier integration would enhance its effectiveness. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to provide shipment updates via tracking pages and notifications on my Shopify store, benefiting from sleek design integration and excellent customer support. ### 18. Simple and Effective for Order Tracking **Rating:** 3.0/5.0 stars **Reviewed by:** yonava ltd . **Reviewed Date:** November 25, 2025 **What do you like best about ParcelWILL?** I appreciate the speed and efficiency of Parcel Panel on a daily basis. The software is easy to use, fast, and efficient, which makes tracking orders extremely convenient and hassle-free. I found the customer support to be excellent, as when I had a request, the response was very satisfactory, illustrating a good level of user support. Additionally, I like the fact that Parcel Panel can remove the brand name from my product page for a more professional look, which has a positive impact on the presentation of my online store. I find the initial installation of the product perfect, and I am happy with how it was executed. **What do you dislike about ParcelWILL?** I do not want the Parcel Panel label to be displayed on my product page because it detracts from the professional appearance I wish to convey. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for order tracking. It makes my product page more professional by removing the brand name. It's simple, fast, and effective, and easy to use. ### 19. Essential for Order Tracking Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Hanguang Z. **Reviewed Date:** November 25, 2025 **What do you like best about ParcelWILL?** I love using Parcel Panel because it provides an exact overview of all our orders, which was something we lacked before. It automatically syncs tracking numbers to PayPal, which is incredibly convenient. The export function, particularly to Google or Excel sheets, is fantastic as it allows us to sort and manage orders effectively, knowing exactly which tracking status is delivered, in transit, or returned to sender. This feature significantly reduces our dispute and chargeback rate by enabling proactive customer communication. I also appreciate the detailed and accurate order tracking status and its integration with Gorgias, which adds value to our operations. The initial setup of Parcel Panel was effortless, requiring only a few clicks, making it user-friendly. Overall, it works perfectly as intended, and I'm thrilled with the switch from our previous product, Track123. Parcel Panel’s capacity to sync with both PayPal and Gorgias soon, along with the easy setup, makes it an invaluable tool for our business. **What do you dislike about ParcelWILL?** Nothing it works as intended **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel provides an exact overview of order statuses and automatically syncs tracking numbers to PayPal, reducing disputes and chargebacks by enabling proactive customer outreach. ### 20. Effortless Order Tracking with Excellent Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** raymond N. **Reviewed Date:** November 21, 2025 **What do you like best about ParcelWILL?** I really appreciate Parcel Panel for its seamless integration with my store, which takes the hassle out of order tracking by automatically syncing tracking information from the courier. This eliminates the need for manual updates and ensures my customers always have accurate information. The ability of Parcel Panel to email my customers directly with tracking updates is incredibly valuable, as it keeps them informed and reduces inquiry calls. The branded page it provides for customers to track their orders is clean and easy to navigate, enhancing the overall customer experience. Setup was incredibly simple, like plug and play, which was a huge relief without any need for technical expertise. Overall, these features together make Parcel Panel an invaluable tool for my business, and I strongly endorse it with a 10 out of 10 recommendation. **What do you dislike about ParcelWILL?** Sometimes tracking doesn't update, and I have to message staff to change the courier. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track my orders and provide customers with an easily accessible tracking page, syncing with my store and emailing tracking information, which enhances customer experience. ### 21. Seamless Setup, Customizable Tracking Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Philip W. **Reviewed Date:** November 26, 2025 **What do you like best about ParcelWILL?** I truly appreciate Parcel Panel for its ability to deliver a premium post-purchase tracking experience to our customers. The software provides a high level of customization, which I find very beneficial—particularly the feature that allows users to utilize either the order number or the tracking number for monitoring their shipments. This flexibility is especially valuable for managing dropshipping operations. Additionally, the tracking page itself is a standout feature, offering a customized, user-friendly interface that enhances the customer experience. Setting up Parcel Panel was straightforward and easy, making the transition from our previously in-house coded solution smooth and efficient. Overall, the combination of its robust customization options and seamless integration, such as with Shopify, makes Parcel Panel an excellent choice for tracking solutions. **What do you dislike about ParcelWILL?** nothing **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to solve critical post-purchase issues, enhancing the customer experience with customizable tracking pages using order numbers, benefiting especially for dropshipping. ### 22. Effortless Order Tracking, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Krish A. **Reviewed Date:** November 26, 2025 **What do you like best about ParcelWILL?** I find Parcel Panel incredibly efficient for tracking my store orders, as it keeps all orders organized and ensures they are delivered. The feature that stands out the most for me is how easy it makes viewing our orders and verifying their delivery status or identifying any issues. This ease of use allows us to streamline what would otherwise be hours-long tasks into just a few minutes each day. Additionally, the simplicity of the initial setup was a significant benefit, making it accessible and hassle-free to integrate into our operations. Overall, everything about Parcel Panel has been great, and I am so satisfied with its performance that I would confidently rate it a 10 out of 10 in terms of recommending it to others. **What do you dislike about ParcelWILL?** not anything at this moment **What problems is ParcelWILL solving and how is that benefiting you?** I find Parcel Panel organizes my store orders, ensuring their delivery and transforming tracking from hours to minutes. ### 23. Effortless Order Tracking with Impressive Design **Rating:** 4.5/5.0 stars **Reviewed by:** B9 R. **Reviewed Date:** November 19, 2025 **What do you like best about ParcelWILL?** I love Parcel Panel's design; it's probably the best I've seen, with excellent branding and well-thought-out spacing. These design features not only look good but also build trust, making the overall experience more reliable. The tool offers easy tracking capabilities for my customers, which simplifies the process and keeps everything organized. I also appreciate that it allows the personalization of tracking information by hiding certain words, which adds an extra layer of customization. The user interface of Parcel Panel is straightforward, making it easy for anyone to get started without any hassle. Switching from Track123 to Parcel Panel was a great decision due to its customer-friendly setup. Overall, Parcel Panel really enhances the efficiency and functionality of order tracking, exceeding my expectations across the board. **What do you dislike about ParcelWILL?** I like pretty much all services. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for easy tracking of customer orders, which improves trust with its good design and branding elements. ### 24. Smooth Shipping Tracker with Drop Shipping Magic **Rating:** 4.0/5.0 stars **Reviewed by:** Petvital . **Reviewed Date:** November 19, 2025 **What do you like best about ParcelWILL?** I use Parcel Panel for tracking customers' orders, and it has significantly improved the process by reducing the volume of customer inquiries about their orders. Customers can check the order status on our shipping tracking page, which helps them feel at ease after placing an order since they no longer need to contact us frequently to inquire about their parcel. This reduction in inquiries speeds up my workflow considerably, as it minimizes interruptions and allows me to focus on other tasks. I also appreciate the drop shipping tool Parcel Panel offers, which effectively conceals the origin of the parcel, showing customers that it originated from countries like the United States. This aspect is particularly beneficial in maintaining a professional image and ensuring customers are not concerned about international shipping, making it perfect for my needs. **What do you dislike about ParcelWILL?** I feel that the quote feature in Parcel Panel could be improved with better explanations. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track customers' orders, reducing inquiry volume and speeding up processes. It reassures customers as they can track orders themselves, and the dropshipping tool enhances their experience by masking origin details. ### 25. Practical and Transparent Order Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Caio D. **Reviewed Date:** November 22, 2025 **What do you like best about ParcelWILL?** I love using Parcel Panel because its practicality really stands out for me. It significantly helps me track orders and calculate essential statistics for my store, which are crucial for efficient operations. One of the major benefits is the transparency it provides, enabling my clients to gain more trust in my company by clearly showing how the service works. Setting it up was a breeze, as I found a helpful video on YouTube that guided me through the process, making it quick and straightforward to get started. All these aspects combined contribute to my high satisfaction and the immense value I find in Parcel Panel, making it easy for me to recommend it to others. **What do you dislike about ParcelWILL?** Nothing **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track orders and calculate vital store statistics. It enhances client trust by providing transparency about my services, which I find crucial for building strong customer relationships. ### 26. Clear, Reliable Order Tracking with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about ParcelWILL?** ParcelWILL makes order tracking clear, reliable, and easy for both customers and merchants. It integrates smoothly with Shopify, helps cut down on customer questions, and saves a lot of time overall. The interface also feels intuitive, polished, and professional. Customer support has been excellent as well. My experience with support has been especially positive: the team is responsive, helpful, and consistently professional. That level of support builds real trust and makes ParcelWILL a solution I feel confident using for the long term. **What do you dislike about ParcelWILL?** I don’t really have anything specific to add in that sense. That said, my experience so far has been awesome, and I’ve been really happy with it. **What problems is ParcelWILL solving and how is that benefiting you?** ParcelWILL has helped me by providing clear, centralized tracking information for customers, which has reduced “where is my order” support requests. It also makes international shipping status easier to understand, including updates around customs, transit, and delivery. On top of that, the customizable tracking pages and email notifications have improved customer trust and transparency after purchase, while saving me time in customer support management. ### 27. Best tracking tool with outstanding customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Juanjo V. | E-commerce Store Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about ParcelWILL?** What I like most about Parcel Panel is how easy it is to integrate with my Shopify store. The interface is clear, automated notifications keep my customers updated, and the dashboard allows me to manage everything in one place. Customer support is excellent, Kelly on WhatsApp always replies quickly, kindly, and solves all my questions in a very professional way. **What do you dislike about ParcelWILL?** Overall, I’m very satisfied, but I think the customization of some visual details on the tracking page could be improved to better match each store’s branding. It would also be helpful to have more advanced reporting options without needing to upgrade to a higher plan. **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel helps reduce customer anxiety when shopping online by giving them real time tracking updates in a clear and reliable way. Before using it, many customers would frequently ask about the status of their orders, which created extra work and delayed responses. Now, with automated updates and a professional tracking page, customers feel more confident and informed, which improves their overall experience and increases trust in my store. It also saves me time by reducing the number of support inquiries. ### 28. Fast Updates, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason . | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ParcelWILL?** I use ParcelWILL for all my tracking, and it updates all my tracking for me to my site. I love how fast it is and the customer service. Plus, the initial setup was really easy. **What do you dislike about ParcelWILL?** maybe the price could be a bit better **What problems is ParcelWILL solving and how is that benefiting you?** I use ParcelWILL for all my tracking. It updates all my tracking for my site, which is really fast. ### 29. Effortless Parcel Tracking with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ParcelWILL?** I find ParcelWILL easy to use and appreciate the great customer support, especially from Mig in technical support who is super helpful. I also like the easy integration with WooCommerce. The initial setup was easy, and I find the tracking page for my customers very useful. **What do you dislike about ParcelWILL?** I had a little trouble to begin with, but a quick chat with customer services and it got sorted seamlessly. **What problems is ParcelWILL solving and how is that benefiting you?** I use ParcelWILL to provide a tracking page for my customers, making it easier for them to track their parcels. ### 30. Effortlessly Enhances Order Tracking and Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Alma J. **Reviewed Date:** December 10, 2025 **What do you like best about ParcelWILL?** I use Parcel Panel to manage and elevate the entire order tracking and delivery experience for customers. I love how it eliminates the need for customers to ask my customer service where their orders are. Parcel Panel provides clean, simple, and understandable tracking updates and notifications, ensuring a professional and trustworthy delivery experience from checkout to delivery. This feature saves me time while maximizing my brand exposure and preventing traffic loss. The initial setup of Parcel Panel was very easy, and overall, it has been a really great help for my business. **What do you dislike about ParcelWILL?** None **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to manage order tracking, giving customers a seamless delivery experience. It eliminates order status inquiries, offers simple tracking updates, saves me time, maximizes brand exposure, and prevents traffic loss. ### 31. Quick Support and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about ParcelWILL?** Quick support and ease of use. Whenever I need help they respond under 5 minutes. Also super easy to integrate in your businesses. **What do you dislike about ParcelWILL?** I wouldn't say I dislike any part. It is a straightforward tool and far ahead of the competition **What problems is ParcelWILL solving and how is that benefiting you?** It solves the friction of making sure tracking link works, it saves us huge amount of times in customer support. Before customers would ask us for tracking links when they could not find it and now it is just on our website. ### 32. Seamless Order Tracking with Top-Notch Support **Rating:** 5.0/5.0 stars **Reviewed by:** Ali D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2025 **What do you like best about ParcelWILL?** I appreciate that Parcel Panel offers a complete solution for both the backend and frontend, ensuring seamless operations for our Shopify platform and a smooth experience for our customers. The software operates without issues, which contributes to efficient order tracking and supply chain management, keeping our operations updated and streamlined. I greatly value the excellent support that comes with the software, as it's crucial in maintaining the high functionality and effectiveness of the service. Furthermore, the initial setup was very easy, which made the transition to Parcel Panel hassle-free and straightforward. The overall functionality and combined frontend-backend capabilities significantly enhance our workflow, making Parcel Panel a great asset to our business. **What do you dislike about ParcelWILL?** Nothing, its is great in all aspects. **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel streamlines order tracking, making the process seamless for both our Shopify operations and customers. ### 33. Streamlined Tracking, Cost Could Improve **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly Y. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about ParcelWILL?** I really like Parcel Panel's integration capabilities. It integrates seamlessly with Klaviyo and Gorgias, which are tools I am currently using with my team. This seamless integration has been really beneficial as it allows me to use Parcel Panel in conjunction with Clarus to send out marketing emails, and it also helps my support team stay informed about order statuses. Having these integrations in place means that when communicating with customers, we can provide real-time updates, enhancing our efficiency and customer satisfaction. **What do you dislike about ParcelWILL?** I think the price of Parcel Panel could be more cost-effective. It would be beneficial if there were more discounts available. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to address order tracking issues, reducing customer complaints about shipment status. It benefits my store by potentially increasing sales and seamlessly integrates with tools like Klaviyo for enhanced communication. ### 34. Boosts Delivery Transparency with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy d. **Reviewed Date:** December 11, 2025 **What do you like best about ParcelWILL?** I find Parcel Panel very user-friendly and appreciate the good client support. The ease of use combined with strong client support makes it very reliable for us. We can trust that everything runs smoothly, and if anything comes up, support is immediately available. The initial setup was very smooth, which added to the positive experience. **What do you dislike about ParcelWILL?** The only things that could be improved are more customization options and more detailed analytics. Specifically, things like rearranging layout sections and deeper control over colors/fonts and more flexible email templates. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to provide my customers with track & trace, improving delivery transparency and customer satisfaction. It's user-friendly and backed by strong support, which makes it reliable and ensures smooth operations. ### 35. Flawless Service, Rapid Response, and Friendly Support **Rating:** 5.0/5.0 stars **Reviewed by:** Danny S. **Reviewed Date:** November 18, 2025 **What do you like best about ParcelWILL?** I appreciate the perfect service provided by Parcel Panel, noting the very quick responses and friendly interactions. I'm particularly impressed with how Parcel Panel helps me save work through its support, as well as the ease of order tracking for customers and the efficiency of automatic emails. The support from team members like Jessica, who helped me solve a problem in just five minutes, adds immense value to my experience. Everything works well, making Parcel Panel a reliable tool that integrates seamlessly with Shopify for managing my store and orders. Given these excellent features and experiences, I would definitely recommend Parcel Panel to others, as evidenced by my likelihood rating of 10 out of 10. **What do you dislike about ParcelWILL?** nothing **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel saves me work by providing assistance, automated emails, and order tracking for customers. ### 36. Works Great with Shopify and a Solid Free Trial **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about ParcelWILL?** The free trial is enough for us and it works well with shopify **What do you dislike about ParcelWILL?** It would be great to have a way to mark orders as delivered after a certain period as suppliers something don't provide tracking. **What problems is ParcelWILL solving and how is that benefiting you?** Tracking orders ### 37. Effortless Customer Tracking, Builds Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Stijn K. **Reviewed Date:** November 24, 2025 **What do you like best about ParcelWILL?** I love how Parcel Panel keeps my customers updated by providing precise tracking information, which greatly enhances their trust in my service. The feature of real-time order tracking ensures that they always know exactly where their orders are. I'm particularly fond of the informative emails that Parcel Panel sends, which keeps both my customers and me informed. Additionally, the tracking page's design and functionality impressed me with its clarity and usability. Setting up Parcel Panel was also a breeze; it was very easy and didn't require significant effort or time. Overall, the seamless experience it provides boosts my confidence in recommending it to others. **What do you dislike about ParcelWILL?** Nothing **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel keeps my customers updated with accurate order tracking, building their trust and confidence. ### 38. Effortless Shipment Tracking, Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Santeri M. **Reviewed Date:** November 19, 2025 **What do you like best about ParcelWILL?** I love the ease of use that Parcel Panel offers, especially when it comes to setting it up, which was incredibly straightforward and took me only about 10 minutes. The convenience and simplicity of the setup process are aspects I value highly. Additionally, I greatly appreciate the dropshipping mode and the tracking page. These specific features stand out because of their practicality and the fact that the tracking page is easily customizable. This customization allows me to tailor it to meet my specific needs, enhancing the overall usability of the tool for my shipment tracking activities. **What do you dislike about ParcelWILL?** - **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for shipment tracking, solving dropshipping management and tracking code distribution, with easy setup and customizable tracking pages. ### 39. Perfect for New Businesses with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Jully Ketlen L. **Reviewed Date:** December 11, 2025 **What do you like best about ParcelWILL?** I find Parcel Panel very easy to use and cheap, which is perfect because I'm a starting company and don't have much money. It's intuitive and not complicated, making it easier for me to use. The service helps track and solve package-related problems easily and even hides China origin, which boosts my brand credibility. Using Parcel Panel makes my clients more satisfied and helps my store to grow. The initial setup was very easy too. **What do you dislike about ParcelWILL?** I like everything about it **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track online store orders for clients. It simplifies package tracking, solves related problems, and hides China origins, which helps my brand's credibility. ### 40. Effortless Customer Tracking with Easy Setup **Rating:** 3.0/5.0 stars **Reviewed by:** A B. **Reviewed Date:** November 19, 2025 **What do you like best about ParcelWILL?** I appreciate Parcel Panel for its seamless tracking capability, which significantly simplifies the process for customers to track their shipments. This ease of use is a major asset, enhancing customer experience. The service provided by Parcel Panel stands out, establishing it as a reliable tool in my operations. Additionally, the initial setup process is super easy, indicating a user-friendly interface that reduces the time required to get started. I integrate Parcel Panel with Shopify, which suggests it has excellent compatibility and integration features, making it versatile and convenient for eCommerce platforms. **What do you dislike about ParcelWILL?** still need to use it, cant answer now **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to simplify tracking for customers, making it easier for them to follow their shipments. ### 41. Perfect Application for Order Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** infini c. **Reviewed Date:** November 19, 2025 **What do you like best about ParcelWILL?** I really love everything about Parcel Panel, especially the exceptional customer service, which helps reassure my clients and give them a sense of security. The details provided by the application, such as delivery times and upsell opportunities, are a great help in managing orders. The order tracking is efficient and ensures a transparent process. I find the initial installation of Parcel Panel very easy, which makes the user experience even more enjoyable. Overall, I highly recommend Parcel Panel with a rating of 10/10! **What do you dislike about ParcelWILL?** I love everything **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for order tracking, it provides all the details and ensures that my customers feel secure. ### 42. Excellent Service and Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin A. **Reviewed Date:** November 14, 2025 **What do you like best about ParcelWILL?** I appreciate the great service provided by Parcel Panel, which stands out as a significant benefit. The ability to effectively manage shipping information for my customers is particularly valuable to me, ensuring a seamless delivery experience. I also found the initial setup to be very easy, which made integrating Parcel Panel into my operations hassle-free. Additionally, the platform's ability to remove watermarks efficiently was a noteworthy advantage, enhancing the professional presentation of shipping details. Overall, I'm extremely satisfied with Parcel Panel and rate my likelihood to recommend it to others as a 9 out of 10. **What do you dislike about ParcelWILL?** - **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to provide shipping information for my customers, and I appreciate its great service and watermark removal feature. ### 43. More Accurate Insights with Fast, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ruben R. | Food And Beverage Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about ParcelWILL?** The fact that you can see the information more accurate **What do you dislike about ParcelWILL?** Nothing, everything seems to be fine, the support team help fast if something is wrong **What problems is ParcelWILL solving and how is that benefiting you?** Faster order tracking and information showed ### 44. Simple Centralization, Reactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thibault G. **Reviewed Date:** December 13, 2025 **What do you like best about ParcelWILL?** I like that Parcel Panel is easy to use, with well-centralized information and a quick response. The application is well designed, allowing me to see all my orders in one place and create custom tracking. Additionally, support is there to help you with any problem. **What do you dislike about ParcelWILL?** the price is a bit expensive for the professional plan **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel to track packages, which allows me to see all my orders in one place and create custom tracking. The app is easy to use, well-designed, with well-centralized information and fast support. ### 45. Boosted Our Shopify Operations with Effortless Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Kindakidco . **Reviewed Date:** January 07, 2026 **What do you like best about ParcelWILL?** I like Parcel Panel for its simplicity and the automated tracking with branded notifications. It reduces customer support inquiries by providing clear information. The initial setup was quick, requiring minimal effort, and it integrates well with Shopify for order tracking and customer notifications. **What do you dislike about ParcelWILL?** Some advanced customization and reporting features could be more flexible. More customizable reports, filters, and notification rules would make insights and workflows more flexible. **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for automated order tracking and customer notifications in Shopify, reducing customer support inquiries by providing clear updates. ### 46. Reliable, Easy to Use & A Must-Have for Shopify Stores **Rating:** 5.0/5.0 stars **Reviewed by:** Darren R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about ParcelWILL?** Parcel Panel makes order tracking simple and seamless. The integration with Shopify is flawless, the branded tracking pages look professional, and my customers love the clear updates. It saves me time on support emails, improves customer trust, and gives my store a more polished, reliable image. Customer support from parcel panel staff is amazing and they have all been super helpful Anna & Jessica in particular have never let me down !! **What do you dislike about ParcelWILL?** Honestly, nothing to dislike. Everything works exactly as promised and continues to improve. **What problems is ParcelWILL solving and how is that benefiting you?** staus updates mostly as customers appreciate being updated every step of the way and parcel panel makes sure customers are update every step ### 47. The Best Parcel Tracking App for Shopify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about ParcelWILL?** Its the best parcel tracking app for anyone using Shopify **What do you dislike about ParcelWILL?** Everything is perfect and i dont really have any complaints **What problems is ParcelWILL solving and how is that benefiting you?** The last mile tracking ### 48. Simple Tracking Management with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jonell G. **Reviewed Date:** December 11, 2025 **What do you like best about ParcelWILL?** I love the convenience of Parcel Panel and the customer service is really good. They are easily reachable and have immediate answers to all my questions. It's clear and simple to adjust tracking and the initial setup was very easy. Even though I had help from a coach, the customer service was very helpful. **What do you dislike about ParcelWILL?** none **What problems is ParcelWILL solving and how is that benefiting you?** Parcel Panel ensures that customers do not see Chinese suppliers in dropship mode. It is easy to use and the customer service is excellent. They are quickly reachable and provide direct answers, and customizing tracking is clear and simple. ### 49. Simplify tracking and boost sales with upsell **Rating:** 5.0/5.0 stars **Reviewed by:** Velorn . **Reviewed Date:** November 26, 2025 **What do you like best about ParcelWILL?** I particularly appreciate Parcel Panel for its ability to facilitate the upselling process, allowing me to sell upsell products effectively. This helps to increase my sales directly from the integration with Shopify. Moreover, the initial installation of Parcel Panel was easy, which simplified its implementation in my online store. I am so satisfied with its operation that I recommend it to my friends and colleagues with a probability of 10 out of 10. **What do you dislike about ParcelWILL?** nothing **What problems is ParcelWILL solving and how is that benefiting you?** I use Parcel Panel for tracking, which helps me better sell upsell products on Shopify. ### 50. Practical and Intuitive Tracking with Parcel Panel **Rating:** 4.0/5.0 stars **Reviewed by:** Miles de Cosas . **Reviewed Date:** November 27, 2025 **What do you like best about ParcelWILL?** I love how Parcel Panel demonstrates the location of orders in a simple and practical way for customers, which greatly facilitates communication. The layout of the information is very dynamic and clear, which helps in the efficient management of order updates. Additionally, the initial setup of Parcel Panel was very simple and intuitive, making the process of starting to use the app hassle-free. **What do you dislike about ParcelWILL?** More customization options. **What problems is ParcelWILL solving and how is that benefiting you?** The Parcel Panel demonstrates to customers the location of orders in a simple and practical way, with dynamic and clear information, facilitating tracking. - [View ParcelWILL pricing details and edition comparison](https://www.g2.com/products/parcelwill/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+14%3A26%3A47+-0500&secure%5Bsession_id%5D=d64759ee-a4e4-4f49-9ced-daf2df168d27&secure%5Btoken%5D=6ce9ade3dccd6cf09f291b6befe08ec53bdcb02506fc4e788a8253d3d9f80bcf&format=llm_user) ## ParcelWILL Integrations - [Shopify](https://www.g2.com/products/shopify/reviews) - [Toolio](https://www.g2.com/products/toolio/reviews) - [Voiceflow](https://www.g2.com/products/voiceflow/reviews) ## ParcelWILL Features **Integrations** - E-Commerce - WMS - Accounting - OMS **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Package Tracking** - Multi-step Planning - Cross-system Integration - Proactive Assistance **Tracking** - Shipping - Inventory **Transactions** - Exchange - Approvals - Refund - Credit ## Top ParcelWILL Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (308 reviews) - [parcelLab](https://www.g2.com/products/parcellab/reviews) - 4.6/5.0 (255 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews)