Integrates into e-commerce and shopping cart solutions
WMS
Integrates with warehouse management systems
Accounting
Integrates with accounting software
OMS
Integrates with order management systems
Tracking (2)
Shipping
Tracks transits of returns and replacements
Inventory
Tracks and updates inventory levels when returns are received or exchanges are shipped
Transactions (4)
Exchange
Manages the exchange of one good for another
Approvals
Creates approval workflows to manage return requests
Refund
Issues refunds directly to a customers account
Credit
Applies return credit to a customers account or profile
Shipping Insurance (6)
Claim Tracking
Software allows for claim filers to track the status of their claims and connect with customer service professionals.
Shipment Tracking Integrations
APIs connect the tool to TMS, supply chain visibility software, e-commerce platforms, or other relevant tools that help track in-transit shipments and assess at-risk products.
Cargo Tracking
Tool is used for B2B professionals seeking to insure their cargo.
Reporting & Analytics
Dashboards and analytics tools allow for reporting around performance around shipping and completed claims.
B2C E-Commerce Tracking
End user is a customer seeking to rectify issues with an online shopping order.
Claim Filing
Tool provides native portals for filing claims if a product is lost, damaged, or stolen.
Agentic AI - Package Tracking (3)
Multi-step Planning
Ability to break down and plan multi-step processes 16 reviewers of ParcelWILL have provided feedback on this feature.
Cross-system Integration
As reported in 17 ParcelWILL reviews. Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting This feature was mentioned in 16 ParcelWILL reviews.
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