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What we like best about PaperLess is its integration with Sage 50 and the time it saves on invoice processing. It has reduced the amount of manual data entry we need to do by automatically recognising key information from invoices, including scanned documents and receipts. It has also helped us cut down on printing and manual filing, as documents are easy to search in PaperLess and can be linked back to Sage transactions.
The onboarding and support have also been very good. We had a demo arranged by the next working day, installation was completed within around two weeks, and support replies have been very quick when we have needed help. Kristian, who onboarded us, was knowledgeable and helpful, and we appreciated that he focused on what we actually needed rather than trying to upsell extra add-ons. There are still some limitations, so human input is still needed, but it has definitely reduced admin time and improved efficiency. Review collected by and hosted on G2.com.
What we dislike most about PaperLess is that there is still a learning curve, and some parts of the interface could be more intuitive. Because of that, training feels more necessary than it might be with a more straightforward system. The upfront setup and onboarding costs are also quite high, especially when there is no trial period, so it can feel like a risk before you have had the chance to fully test whether it is the right fit for your business.
There are also some limitations in what the software can automate, so human input is still needed in certain areas. While it does reduce manual data entry significantly, it is not a completely hands-off solution. We also felt that choosing the monthly subscription first, to reduce risk, meant missing out on the better-value annual joining offer. Overall, the software has been useful for us, but a more user-friendly interface, more flexibility around onboarding, and some form of trial access would make it easier to commit to. Review collected by and hosted on G2.com.
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