Outreach Reviews & Product Details

Their focus on AI innovation—using it to automate processes and analyze data—is the most powerful thing they’re doing to stay ahead of the curve. Review collected by and hosted on G2.com.

Calendaring and the creation of duplicate entries can be a bit of an issue, but it’s very minor overall. Review collected by and hosted on G2.com.

There's really no better way to run through call and email tasks, the core functionality addresses a seller's needs perfectly. I also find these days that I really like how I can see previous activity from other reps, and even send emails via their inboxes, really helps when we have reps on pto. Review collected by and hosted on G2.com.

The outreach everywhere extension can be a bit skiddish at times, when it works perfectly it feels brilliant and seamless but more often than not these days it'll have trouble connecting, take forever to load and I'll have to refresh the page, etc. I wish it was more of an sfdc integration, rather than a chrome extension.

Maybe I'm being picky, but there's a lot of visual fuzz. I miss the old days when the interface was simpler, cleaner, and only displayed the relevant info while cold calling. Now there's a ton of crap that I don't really care about on the page while dialling Review collected by and hosted on G2.com.

It’s needed to do a sales job point blank period. It made outreach much more consistent and made sure I was on top of my tasks and up to date. The AI assistance is frequently useful because it makes sure I am continually updated on context. Review collected by and hosted on G2.com.

I dont get these. Some features just do not do this for me/I dont use it. The deal and pipeline insights are less of use for me as we use different tools. Review collected by and hosted on G2.com.

I like the AI agents that manage multi-channel workflows, identify high-value target accounts, and automate repetitive sales tasks like prospecting, lead qualification, and data enrichment. It made outreach much more consistent, especially for account targeting (using firmographic, technographic, intent, and behavioral signals), prospecting, and data enrichment (filling in or verifying titles, emails, phone numbers, and company attributes). Review collected by and hosted on G2.com.

The AI assistance for meetings and conversations is only sometimes useful. Review collected by and hosted on G2.com.

Outreach automates email sequences and follow-ups extremely well, ensuring consistent sales engagement. The workflow features allow sales representatives to execute multichannel touchpoints seamlessly while tracking email open rates and link clicks in real time. Review collected by and hosted on G2.com.

The platform can be complex to configure initially, particularly when mapping custom fields to CRM systems like Salesforce. The user interface occasionally feels cluttered due to the vast number of features available. Review collected by and hosted on G2.com.

I like the core functionality like CRM integration, sales pipeline management, and the auto dialer. Ease of use and setup were generally fine, and the AI help for meetings and conversations was sometimes useful. Review collected by and hosted on G2.com.

Daily summary, reporting/analytics, and email management didn’t work well for me. I also don’t fully trust the AI: accuracy and explainability felt middling, it wasn’t always clear what was AI vs. rules-based, and controls/override options didn’t feel especially strong. Review collected by and hosted on G2.com.

The bi-directional sync between Outreach, Salesforce, and Orum makes it extremely easy to manage call tasks, outbound emails, and overall pipeline. The multichannel sequences made my outreach much more consistent and made a world of difference in my outbound strategy. The AI assistance for meetings and conversations was extremely useful, and the deal and pipeline insights were very reliable and extremely useful. Review collected by and hosted on G2.com.

None! I have no issues with Outreach. It's always been reliable for me. Review collected by and hosted on G2.com.

I like how Outreach helps me keep track of the people I want to connect with. I find it helpful for reaching out to prospects through calls and emails, and I appreciate its calling, sequencing, and prospecting features. The initial setup was very easy, which was a plus. Review collected by and hosted on G2.com.

I don't like how Outreach is not as real-time as I'd like. Sometimes I want something to update from Salesforce, and it takes a while. Review collected by and hosted on G2.com.

Sales engagement is a laborious and tedious process without effective tools, and Outreach helps improvise productivity and ease the job. I like the great CRM integration, plus exporting and sharing data, visualization with interactive dashboards, and live forecasting, which are required to assess risk and analyze the GTM. It also made my outreach much more consistent. Review collected by and hosted on G2.com.

Data sourcing is quite challenging, and handling large volumes of sales data in a short time is really challenging. Sourcing it into the tool and getting the CRM integration done in time is sometimes frustrating. Review collected by and hosted on G2.com.

I like the task categorization, organization, and prioritization the best in Outreach. It helps me keep different task scheduled, on track, and understand how my day will look at glance. I also appreciate the integration with Neuron, Saleforce, and Nooks. It is my first tool opened in at the start of my day. Review collected by and hosted on G2.com.

Biggest paint point is that I cannot jump to steps/skip steps or don’t know how to jump to steps/skip steps for a prospect in sequence. Additionally since the templates are stored separately from the sequences they are associated with it causes additional clean up work when editing anything. Outreach also does not auto load when on the home tab, small thing but can make it misleading if not constantly reloading the page. Review collected by and hosted on G2.com.