Outreach Reviews & Product Details

I like Outreach because it's very easy to use and straightforward. It integrates well with everything, including essential tools like Nooks, a power dialer, and Salesforce, which makes it work very well for me. Review collected by and hosted on G2.com.

too many spam caller IDs on phone calls Review collected by and hosted on G2.com.

It made my outreach much more consistent, and the deal and pipeline insights usually flag the right deals. The AI assistance for meetings and conversations is sometimes useful. Review collected by and hosted on G2.com.

The AI-generated outputs aren’t that accurate overall, and I don’t fully trust the AI capabilities. Review collected by and hosted on G2.com.

It made my outreach much more consistent and helped streamline communications across different channels. The AI assistance was frequently useful and helped make follow-ups more timely and efficient. Review collected by and hosted on G2.com.

Exporting and sharing data was a weak spot for me. Live forecasting and sales trend analysis also didn’t meet my needs. Review collected by and hosted on G2.com.

It’s easy to use and provides great data. I also like the reporting features like custom reports, dashboards, and goal setting/tracking. Review collected by and hosted on G2.com.

The setup with our system was frustrating. The third-party integrations were also a weak spot for me. Review collected by and hosted on G2.com.

I like that Outreach integrates with our CRM, allowing me to easily put most prospects into a sequence. It's easy to send follow-up emails automatically once the prospect is in the sequence. I find it convenient that when someone replies, the sequence stops, so I can manually reach out to the prospect. Sending follow-up and generic emails makes my life easier. Review collected by and hosted on G2.com.

I would say for the pre-established name on the accounts, once you already have that in your CRM record through a specific partner, Outreach doesn't recognize that and includes the partner name on the email, and that is a bit annoying. An AI integration with the CRM to pull the correct account name would be nice, as of now I need to go to ChatGPT or other AI tools to help me and then paste on the Outreach. Review collected by and hosted on G2.com.

It's a great tool overall. The drop voicemails, activity tracking and task management are amazing for my particular role at my company. Review collected by and hosted on G2.com.

Kaia sucks. It takes forever to get the recording and you can't view the actual transcript on a recorded call. The CRM integration isn't great, but I think that's an issue with my company's setup, not Outreach itself. Review collected by and hosted on G2.com.

It helps me build great outreach sequences that I can reuse amongst many prospects. The AI is frequently useful, it creates follow-up emails for me and helps move prospects along. Review collected by and hosted on G2.com.

The deal and pipeline insights only sometimes flag the right deals, eh a little bit but not that much. Review collected by and hosted on G2.com.

It made my outreach much more consistent. I also like the templates, email scheduling, and open rates tracking. Review collected by and hosted on G2.com.

Often an update is required, and the notes aren’t particularly clear. Link activity also can’t be clearly attributed, for example when a colleague is CC’d and clicks the link. Real-time notifications, notes management, and drag & drop are frustrating for me. Review collected by and hosted on G2.com.

I like running sequences in outreach and seeing who opened, who clicked, and it helps me to prioritize who to follow up with. Review collected by and hosted on G2.com.

I need more AI built into outreach. For example, we record our calls with Kaia and it is connected to outreach. I've then built myself my own app that scans the call recording and tells me what the pain points and growth potential are from the call and outside data, I want that available within outreach. Review collected by and hosted on G2.com.

Outreach templates for email and call outreach is incredibly helpful for mass sending updates to my customers. My enablement team and marketing teams can upload templates and outreach (no pun intended) goals and sending those customized email communications is quick and efficient - especially helpful given I manage hundreds of customers and need to move fast! I have very easily integrated this into my workflow.

I also love the Gmail integration, specifically because I can see when & how often a customer opens an email. That insight is incredibly impactful. I have fully integrated Outreach into my daily (and hourly, honestly) workflow. Review collected by and hosted on G2.com.

Almost too many options of tags vs. additional fields that it gets a bit busy and hard to navigate. Could be the way we utilize it, though! Review collected by and hosted on G2.com.