Outreach Reviews & Product Details

It makes my outreach much more consistent. It handles my sequences effortlessly and turns my repeated sequences into an automated process, so I can send various sequences in one go. The AI also helps a lot when I get a reply by suggesting various reply options that are genuinely useful, and I use them to draft my messages. I use it to create lists of leads, reach out to them, handle scheduling, and make templates related to the stock market (like upcoming and recent IPOs). Review collected by and hosted on G2.com.

Lead management and tracking lead data is very frustrating sometimes. It can be very challenging to identify different data and categorize it into lead lists, and I end up manually sending them. Review collected by and hosted on G2.com.

I really like Outreach's call recording feature because it gives me a summary of everything we talked about, which is super helpful if I reach out to the same prospect 6 months later. I don’t have to deal with messy spreadsheets or Google Drives for this info. Also, the sequences are great for sending out mass emails. Plus, setting it up was very easy. I give it a 10 for recommending to friends or colleagues! Review collected by and hosted on G2.com.

I find importing and searching contacts in Outreach to be a bit of a hassle. It could definitely be smoother or more intuitive, as it slows down the process for me sometimes. Review collected by and hosted on G2.com.

I loved the ease of use and the user interface; it was a very sleek system. I found the AI implementations useful and appreciated how easy it was to add or delete prospect data and mark numbers as bad or good. The initial setup was very easy, which was a huge plus. Review collected by and hosted on G2.com.

Only being able to dial one prospect at a time was difficult for the team. It would be useful if Outreach implemented a dialer portion of their product set. Additionally, on Outreach, you can only track metrics, but you can't send LinkedIn messages or sequence in the same way as with Nooks, which was a limitation for us. Review collected by and hosted on G2.com.

I like the data segmentation because it enables hyper targeted AI personalization. The interactive dashboards show real time pipeline risks, and exporting data helps align a cross functional team to a unified source of truth. The AI is frequently useful for meetings and conversations, and it can automatically summarize buyer sentiment, scan emails for intent signals I might miss, and create persona based message drafts in my workflow, which saves time. Review collected by and hosted on G2.com.

It often pulls out outdated or inaccurate contact information, which leads to high email bounce rates. I also don’t use opportunity scoring because the scoring logic feels a little opaque or untrustworthy compared to my own knowledge about the account. Overall, I only somewhat trust the AI and its performance can be inconsistent. Review collected by and hosted on G2.com.

I mostly use Outreach as our primary sales engagement platform for running outbound sales activities. I love how easy it is to set up automated email sequences. It lets me build step-by-step touchpoints with custom delays, personalized variables, and clear follow-up rules so no lead drops off without having to manage manually. Review collected by and hosted on G2.com.

Sometimes, the reporting feature and analytics can feel a bit hard to navigate. Simplifying the dashboard and adding customizable filter options would make tracking sequence performance much easier. Also, setting up custom sequence templates and mapping CRM fields took a little time to get right. Review collected by and hosted on G2.com.

It has many rich features, and the cross-system integration capabilities looked promising. We were evaluating it based on the AI capabilities hoping it would allow us to do more with less, and it did, but it requires tweaking to get it to work correctly. Review collected by and hosted on G2.com.

The integration capabilities did not match our CRM platform, and if it did we would have chosen it. The AI functions weren’t as far along as we thought they would be, and our expectation was that the AI functions would adapt faster. Actionable insights and risk flagging felt immature, and the AI outputs weren’t as accurate or easy to correct as we hoped. Review collected by and hosted on G2.com.

I think Outreach is great because of its scalability. I was able to run sales functions in the UK, Germany, and Ireland simultaneously, which is impressive. The support is also really helpful; whenever we hit a snag, our engineer was able to clarify things for us. One feature I really enjoy is the ability for reps to dial using both the Outreach allotted mobile numbers and their personal mobile numbers. This flexibility is a big plus for me. Review collected by and hosted on G2.com.

Outreach is definitely on the pricier side compared to other options available in the market. While it's a premium solution and you get what you pay for, it's still significantly more expensive than some competitors. This can be a bit of a drawback when considering the overall value and cost comparison. Review collected by and hosted on G2.com.

Proactive Assistance, Conversation Intelligence, and CRM Data Enrichment are indispensable in my role because they help make outreach more efficient, informed, and personalized. Proactive Assistance helps us identify potential issues and support merchants before they have to repeatedly reach out for help. Conversation Intelligence gives better visibility into previous interactions so I can understand what’s already been discussed, what the merchant needs, and where communication may have broken down. CRM Data Enrichment gives me more complete and accurate merchant information so I can reach out with the right context and reduce unnecessary back-and-forth. Review collected by and hosted on G2.com.

Autonomous Task Execution, Actionable Insights, and Customer Data Capture can be frustrating when the information or automation isn’t fully accurate or doesn’t reflect the most recent merchant interaction. Incomplete customer data or insights can lead to extra research and duplicate work. Autonomous tasks can also create challenges when a situation requires human judgment or is case-specific, so I still need to verify that the recommended action makes sense before moving forward. Review collected by and hosted on G2.com.

As a new sales executive, outbounding to clients and keeping track of email open rates are extremely important, and Outreach has been very helpful for that. It’s also important to track all calls with customers and to send calendar invites to block time. Sending drip sequences to prospects through Outreach, with multiple data points and useful functionality, has made my outreach much more consistent. The Sales Navigator integration also helps save the leads we identify, and sequence building is easier as well. Review collected by and hosted on G2.com.

Generally, the most painful part of the process is when bulk emails are sent, because it becomes very difficult to keep track of everything and to follow up with each person. Review collected by and hosted on G2.com.

I really like that Outreach is a quite intuitive tool that allows centralizing all the information and keeping a good track of the team's daily activities. Additionally, it facilitates having a clear view of each action and ensures that the team's work is homogeneous and centralized, which helps avoid losing opportunities. I also appreciate that its integration with other tools, like our CRM, works well. Review collected by and hosted on G2.com.

Some features can be a bit complex at first. It would be interesting to simplify these functions to make the experience lighter. Additionally, the initial setup of sequences could be easier with more guides, simpler templates, and clearer navigation. Review collected by and hosted on G2.com.