Outreach Reviews & Product Details

I really like how solid the UX and UI are in Outreach. It's probably better than any other sequencing tool I've used before. It's pretty easy to use and not clunky or overloaded with tabs and buttons, which means I could make the most out of it within just a month. The tool's ability to do mass outreach is a big plus, allowing me to reach more customers in a short amount of time. The analytics are good, too, especially the email open tracker, which is huge for knowing when to follow up with calls. Review collected by and hosted on G2.com.

I think this is common for the industry, but the email and phone number enrichment can be off sometimes. Even though Outreach is probably the best enrichment tool I've used, better than ZoomInfo and some others, there isn't really anything super negative about Outreach that I would point out. Review collected by and hosted on G2.com.

I like Outreach most when it’s doing what an enablement tool should do: drawing data from our CRM through cross-system integration, and running autonomous task execution and workflows so we can perform outreach without human intervention. It also made our multichannel sequences much more consistent. Review collected by and hosted on G2.com.

Sales coaching is limited to what it can do and by what sales managers are willing to do. It has to be so simple and habit forming that it is a reflex, and Outreach isn’t habit forming. The enrichment isn’t very useful either since we get most of our data enrichment from a separate tool. Decision making isn’t really something that Outreach helps with. The AI meeting/conversation assistance is rarely useful and mostly a recap, and the deal risk insights sometimes flag things that aren’t really risks because it captures moments that aren’t business related. Review collected by and hosted on G2.com.

Manually sending and following up on dozens or hundreds of emails is unsustainable, so I really value the automation. It lets me send personalized sequences at scale, and the tracking tools tell me which messages are actually landing so I'm not flying blind. It also made my outreach much more consistent, and the AI guidance or follow-up is sometimes useful. Review collected by and hosted on G2.com.

Integrations silently fail, and duplicate contacts get created, which makes attribution harder to track. Diagnosing the failure often requires digging through logs neither team fully understands. Review collected by and hosted on G2.com.

I like Outreach for its ease of use, making it straightforward to work with. I also think they have a good support team, which adds to the experience. Plus, it’s a reliable sales engagement platform that has proven itself and stood the test of time. Review collected by and hosted on G2.com.

I think they're behind in the AI game, and they got pretty comfortable around 2021 and lost some steam and good talent. They should implement one-to-one personalized email and a response queue that allows SDRs to use proven response techniques versus inexperienced reps handling high-ticket revenue opportunities. And that can be disastrous. Review collected by and hosted on G2.com.

I love how Outreach enables me to see who's reading my emails and who's not. It also lets me know who's more interested, and when I have my tasks assigned, it gives me notifications. I can see my daily activity tasks, which is definitely the best experience I can receive from Outreach on a day-to-day basis. Also, the initial setup is quite easy, taking less than five minutes. Review collected by and hosted on G2.com.

The only thing I would love to improve is updating contacts in Outreach. When I'm updating a contact, it doesn't sync back to Salesforce, so the changes don't reflect there. It would be great to have some way to get it done. Review collected by and hosted on G2.com.

I like the data sourcing because it makes our analysis faster. Data segmentation helps me easily identify the required sets, and exporting and sharing data makes offline analysis a priority. Review collected by and hosted on G2.com.

Sometimes, due to network connectivity, features won’t work. That’s frustrating and not ideal for work that requires quicker and faster outputs. I also don’t use some features because I don’t find the relevance, and for a small team they aren’t necessary. Review collected by and hosted on G2.com.

It made my outreach much more consistent across channels. Lead follow-up, meeting scheduling, and data entry work well for me, and setup and overall ease of use meet my needs. Review collected by and hosted on G2.com.

The AI can be inconsistent. I’ve run into inconsistencies in the numbers between files, and when the AI makes a mistake it’s not that easy to catch and correct. The AI guidance for meetings and conversations is rarely useful for me since I don’t really use it, and deal/pipeline insights can miss edge cases. Review collected by and hosted on G2.com.

They sent us to collections even though we told them we gave a 30-day notice. after talking to collections they confirmed we did in fact give 30 day notice and closed the claim. a lot of wasted time and dozens of emails back and forth. Review collected by and hosted on G2.com.

Their product is ok, but quickly going out of date - competitors and AI are rendering their solution obsolete. We would have been more willing to support them if they didn't enforce predatory contracts. Review collected by and hosted on G2.com.

I really like Outreach's campaign creation feature because it helps me maintain and keep records of every activity while reducing manual work like dialing contacts one by one. I appreciate the reporting part, with its user-friendly dashboard that allows me to track every activity easily. The feature that lets me trace all the activity made on a contact is also quite helpful. Its AI agents are superb and save time upfront during campaign creation while the reporting and dashboards ensure that time is spent effectively by guiding better outreach decisions. Review collected by and hosted on G2.com.

The autodialer part could be improved, as we have to manually enter dispositions for each call that we make. If it could be automated, it would be great. Review collected by and hosted on G2.com.

I appreciate Outreach for its ease of use and how customizable it is. The platform really streamlines my processes, making me more efficient in my day-to-day tasks. The templating feature is particularly helpful, allowing me to create repeatable messaging that can be customized where needed. I can then track open rates and tweak my approach as necessary. The initial setup was very simple, which helped in getting started quickly. Review collected by and hosted on G2.com.

I wish that when I'm adding someone to a sequence, it would be sorted by most used instead of being in alphabetical order. It would be more convenient if it was listed by most recently used so I don't have to scroll. Review collected by and hosted on G2.com.