OutboundEngine Reviews & Product Details

I love the idea and the promises that the sales team made to me. Increase email open by 2x, increase click-through by 50%. We actually saw a decline in both metrics. Review collected by and hosted on G2.com.

False advertising. Terrible content that wasn't applicable to my market, region, or hemisphere. All the lousy click bate. It actually became an embarrassment for me and my brand. They also don't tell you that they will filter out large swaths of your email contacts. If you have anyone with a Yahoo! email account, they are out. They have this logic to reduce bounce and spam, which was interesting because all my work email does now since using them is go into everyone's spam folder. So lame. So they failed on all accounts and all promises, you would think they would let you cancel, NOPE! you have to keep paying. So I asked them to at least stop sending emails out on my behalf, they agreed, and kept sending the terrible emails. Review collected by and hosted on G2.com.

This company is the opposite of innovative. They are basic, cookie cutter, and will lie to you to get your business. Review collected by and hosted on G2.com.

They lied about their services. On several initial sales calls, I explicitly told them I was not looking for a company that was going to have the same posts across the industry. For the first post, I signed into LinkedIn and saw 8 other Realtors had shared the same bs article. They assured me that my content would be original. It was not. When I reached out to customer service they simply set me up on a sales call to try and get me to utilize other aspects of their services. The newsletter. I was told on the front end that it would be highly customizable. It is not. customer service was always rude, and manipulative. They would not do anything to work with me. Just would ignore me for weeks then get some low-level hourly employee to call me with some scripted response to my questions where they would interrupt me all while just repeating the same lines over and over. STAY AWAY FROM THIS COMPANY! Review collected by and hosted on G2.com.

The only value add is there content creation, which is supposedly in-house Review collected by and hosted on G2.com.

They sold their product as an A2P SMS service but didn't provide it. Because it was sold as a completely different product, they canceled high up, Mitchell Reeder, canceled my service. He then informed me I couldn't receive a refund, because they didn't charge me the six-month cancellation fee although I had never even set up the service or had completed the on boarding call. He was also very condescending on the phone to me and my team which we didn't appreciate. Review collected by and hosted on G2.com.

Willing to work with my schedule and didn't truly PRESSURE me to get the product but were forthcoming that they were looking for my business.

Amber Harding was my sales agent and she was willing to call me back a full WEEK after our first phone call which means a lot to me in my line of work. Review collected by and hosted on G2.com.

A little robotic in the sales pitch. I would have preferred a more open dialogue designed to get down to the heart of what I wanted to accomplish. Instead I had to look beyond the pitch for that value but in the end we found it. Review collected by and hosted on G2.com.

The actual reps trying to help you set up your account are very helpful. For folks wanting to really work their sphere and database for referrals, etc., this product has potential. But watch out for the corporate trickery. Review collected by and hosted on G2.com.

Despite giving written notice in Nov 2021 that I did not wish to renew in Summer 2022 they came up with a lame excuse on how I had to reach out again closer to the end of my contract. And, of course they couldn't mark my account for non-renewal BUT they can certainly click a button for autopay each month. Be wary and hope that if you try this product that you never need to cancel it because they will screw you for their own benefit. I Review collected by and hosted on G2.com.

Every three days social medial posts go out and every ten days a newsletter goes out. The content is very good. I also the folks follow up very well. Review collected by and hosted on G2.com.

Paying for it. It is a good program and worth the money. Review collected by and hosted on G2.com.

There was nothing helpful about the product or team. They have the worst customer service in the industry. During my onboarding call, it was suggested that I can create my own content. I thought at that point, what am I really paying for here?! Review collected by and hosted on G2.com.

I wish I would have read some of these negative reviews before signing up with this company. I went through my sales call with one of the account executives, and it was explained that Outbound Engine would have content for my business partners. The main reason I decided to proceed with Outbound Engine was so that I could engage my business partners. Unfortunately, that was not the case. I was also told that Outbound Engine would register my business on 72 different directories, during my onboarding call, it was explained that I would have to complete the directory information on my own for directories that I had already signed up for. Why would the salesperson say that they would register me on these directories, and make sure that my existing information was correct on existing directories if that was not the case. It seemed too good to be true because it was. I tried to reach out to their customer success team and was promised a call on Monday, 5/16/22, no one reached out. I called back on Thursday to follow up, and received a return call, the representative said that I signed a contract and tried to retain my business for a lower price. I wanted to cancel my services with Outbound Engine. I never used their platform and never got through my onboarding call because of all the discrepancies. Shame on them for handling the situation the way that they did. Where's the customer service that you provided me during your sales call? This company is a scam, and I would not recommend their services to anyone. Review collected by and hosted on G2.com.

I love the feedback I get from people about the content; very interesting. I have the BEST Support Agent Amanda- she is extremely helpful and keeps my account up to speed. Review collected by and hosted on G2.com.

They don't post on the Instagram platform. It would be amazing if they would add that. Review collected by and hosted on G2.com.

Good quality and relevant content to your industry. They will also provide custom emails. Review collected by and hosted on G2.com.

The inability to post a custom flyer to social media.

Would like a bit more program-specific email blasts for the commercial financing industry.

When there are multiple users from the same company the content is the same. It would be nice to spread these articles out or rotate them so we're not sending out the same content in the same week. Review collected by and hosted on G2.com.

This literally does everything for you... except follow-up, but that's the fun part. Review collected by and hosted on G2.com.

I don't like how I can forget to follow up and I feel really behind. Review collected by and hosted on G2.com.