# OtterText Reviews **Vendor:** Otter Technologies **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 4 ## About OtterText OtterText is your go-to solution for powerful SMS marketing and automation, specifically tailored for regulated industries like Alcohol, Tobacco, and Firearms. Whether you're looking to boost sales, streamline communication, or engage with your audience like never before, OtterText has you covered. Designed with businesses in mind, our platform combines ease of use with advanced features that make reaching your customers both effective and efficient. From personalized messaging and automated drip campaigns to seamless integrations with e-commerce platforms like Shopify, WooCommerce, and BigCommerce, OtterText is built to meet your unique needs. Our comprehensive compliance tools ensure that your campaigns adhere to industry regulations, particularly in specialized SHAFT industries. With OtterText, you can send mass texts, collect secure payments via SMS, and track real-time analytics—all from a single, intuitive dashboard. Plus, our platform’s flexibility allows you to manage multiple accounts, set up custom automations, and even connect to over 1,000 apps via Zapier. OtterText isn’t just about sending texts; it’s about creating meaningful connections, driving engagement, and ultimately growing your business. Join the ranks of businesses thriving with OtterText and see what smart, effective SMS marketing can do for you. ## OtterText Pros & Cons **What users like:** - Users value the **exceptional customer support** from OtterText, which streamlines business operations and enhances communication. (2 reviews) - Users commend the **exceptional customer support** of OtterText, highlighting Ben's responsiveness and dedication to their needs. (2 reviews) - Users value the **exceptional communication** from OtterSMS, experiencing prompt support that simplifies transitions and enhances reliability. (1 reviews) - Users value the **exceptional customer support** from OtterSMS, highlighting their prompt responses and dedication to seamless onboarding. (1 reviews) - Users find OtterText to be **intuitive and efficient** , greatly enhancing their business management experience. (1 reviews) - Reliability (1 reviews) - Time-Saving (1 reviews) **What users dislike:** - Users noted **slow MMS sending** when reaching larger contact lists, which can hinder their communication efficiency. (1 reviews) - Users note a **slow performance** when sending MMS to larger contact lists, impacting efficiency and usability. (1 reviews) ## OtterText Reviews ### 1. Otter is an absolute game-changer for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan E. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about OtterText?** ⭐⭐⭐⭐⭐ From managing waivers and rewards programs to executing text campaigns, they do it all – and they do it exceptionally well. The platform is intuitive, efficient, and has streamlined so many of our processes. But I have to give a special shout-out to Ben, who is hands down the MOST responsive human I’ve ever worked with. He’s always available, lightning-fast with solutions, and truly goes above and beyond to ensure everything runs smoothly. His innovative ideas and friendly approach make working with him a pleasure every single time. If you're looking for a company that makes managing your business easier and more effective, Otter is the way to go. Highly recommend!" **What do you dislike about OtterText?** The newness of the company was hard at first, but Ben quickly showed that he is ready to adapt and overcome any challenge right along side us! **What problems is OtterText solving and how is that benefiting you?** It is helping us reach out customers, which in our business can be challenging due to texting restrictions! ### 2. Game Changer for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sidney D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about OtterText?** We have been using OtterText for several months now, and it has been an absolute game-changer for our team. From the very beginning, the ease of implementation was remarkable. The platform was up and running in no time, with minimal disruption to our daily operations. OtterText integrates seamlessly with our existing systems, allowing our staff to get on board quickly without a steep learning curve. Our team loves how user-friendly it is, and customers find it incredibly easy to interact with as well. The simplicity and efficiency have streamlined our communication, making it smoother than ever. Otter Technologies consistently impresses us with their dedication to innovation. They are always rolling out new features designed to enhance the customer experience, and it's clear they are driven to help businesses like ours grow. Their customer support is top-notch, always responsive and eager to assist with any questions or needs we may have. Overall, OtterText has been an outstanding addition to our business, and we look forward to continuing to work with them as they evolve and improve their already excellent platform. Highly recommended! **What do you dislike about OtterText?** Shoot Smart has no complaints with OtterText. **What problems is OtterText solving and how is that benefiting you?** OtterText has addressed a significant problem we faced for a long time: ensuring reliable one-way communication with our customer base without the risk of being flagged as SHAFT (sex, hate, alcohol, firearms, tobacco). Prior to using OtterText, we constantly struggled with having our messages flagged or blocked due to our industry, which severely impacted our ability to engage with customers effectively. Since transitioning to OtterText, which ensures 10DLC compliance, this issue has been completely resolved. We no longer have to worry about our messages being filtered or flagged, allowing us to communicate directly with our customers with confidence. This has been a major benefit for our business, as it has improved our customer outreach, message delivery rates, and overall engagement. OtterText’s compliance measures have truly transformed how we connect with our audience and made our communication efforts much more efficient. ### 3. Responsive, growth-focused partner, providing seamless support and proactive solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Will C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about OtterText?** Our experience with OtterSMS has been exceptional from the beginning. Ben and his team have consistently gone above and beyond to ensure a seamless onboarding process, especially when transferring our numbers and navigating compliance requirements. Their responsiveness is unparalleled; every question or concern we’ve had has been met with prompt, clear communication and solutions that work. This level of dedication to customer support has not only simplified our transition but also ensured that our communication channels remain reliable and effective for our customers. As a growing small business, we appreciate how OtterSMS has evolved with us. They’re continually enhancing the platform, introducing features that address the unique needs of small to mid-sized businesses. Ben’s proactive approach and genuine commitment to supporting our growth make OtterSMS a standout partner in the SMS marketing space. We’re excited to see how OtterSMS will continue to support and scale with us in the future. **What do you dislike about OtterText?** One minor area for improvement would be the speed of sending MMS to larger contact lists. **What problems is OtterText solving and how is that benefiting you?** Conversion and communication with clients ### 4. Otter Text is a valuable marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about OtterText?** The ease of use is probably the best feature. Using text to market to our customer base has proven to be a successful way to increase our traffic and sales. The customer support and quick implementation meant we were off the races in no time at all. **What do you dislike about OtterText?** When we started using Otter Text we were pretty gung-ho and lost track of the cost of use. This isn't a reflection on Otter Text as much as it is a make sure you are paying attention to the cost of sending multiple texts per month to make sure you are getting value add for the spend. **What problems is OtterText solving and how is that benefiting you?** Quick effective marketing to our customers saves us so much time. We are see direct results from efforts which is very encouraging. - [View OtterText pricing details and edition comparison](https://www.g2.com/products/ottertext/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+15%3A09%3A03+-0500&secure%5Bsession_id%5D=a3e407ab-dd8c-4381-9ef5-85c76b103cad&secure%5Btoken%5D=4c1bf24e0d7f3195aaab47067c170f117019f65a147f5a277bfdc1a316694c97&format=llm_user) ## OtterText Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top OtterText Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,203 reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - 4.4/5.0 (5,191 reviews)