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Optoro Reviews & Product Details

Optoro’s returns management system (RMS) enables retailers to seamlessly optimize the returns lifecycle. From a shopper-facing portal with ultra-convenient returns options, to enhanced receiving, dispositioning, and outbound workflows, brands and 3PLs can improve operational efficiencies, without sacrificing the customer experience. Our fully-brandable Returns Portal helps create a seamless returns experience just as convenient as buying on your website. Our Express Returns™ offer provides the ultimate convenience for returns— whether dropping off at a box-free, label-free location, or even having a packageless return picked up from their doorstep. In addition, our Drop-off and Home Pick-up return options enable consolidated shipping and reduce costs while having less impact on the environment. Once the returned item arrives at the warehouse, our Returns Processing module uses data-driven automations to receive, condition, and disposition returns quickly and accurately, increasing speed-to-stock and decreasing backlog. Once the units have been processed, our customizable workflows send items to the most-profitable channels, whether restock, recommerce, or even reshipping to a new shopper. Founded in 2010, Optoro has continued to see significant year-over-year growth, and is trusted by top retailers and brands such as GAP Inc., American Eagle Outfitters, Tuckernuck, Best Buy, UPS Supply Chain, and more.

Seller

Optoro

Discussions

Optoro Community

Languages Supported

English

Overview by

Rachel Marion

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SB

Sara B.

Company Owner

Mid-Market (51-1000 emp.)

6/18/2024

"Oporto - Continuous Process Improvements for Returns"

4.5/5

What do you like best about Optoro?

Optoro's system, Optiturn, gives us the flexibilty we were looking for in a Returns system. Allowing us to create logic on how best to manage returned goods to fit our needs allowing us to reduce handling and speed the right product back to where we need it. It has grown with new features which in turn has allowed us to keep up with the growth of our own business needs.

Implementation was a positive experiance.

Support team is amazing. Review collected by and hosted on G2.com.

What do you dislike about Optoro?

Optoro's reporting system is challenging for those of us who are used to real time data and all reports being 100% in sync. Optoro's team is constantly working on improvements. Review collected by and hosted on G2.com.

UM

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

8/15/2024

"Easy returns, happy customer"

4.5/5

What do you like best about Optoro?

Optoro has integrations for the main solutions in the world of e-commerce. This makes it a very versatile tool; I can adapt it to any type of store. The solutions provided by the platform help me improve customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Optoro?

As it is a little-known tool, customers are a little reluctant to integrate it into their customer satisfaction management and improvement plan. Review collected by and hosted on G2.com.

What problems is Optoro solving and how is that benefiting you?

We integrate Optoro into the stores of clients who come from the retail or apparel fashion industry. It helps me from an operational point of view, by allowing us to provide a quick solution to customer dissatisfaction. In this way, we avoid bad reviews, negative comments on social networks and strengthen the brand image. By providing a quick and effective solution to the problem, we contribute to the development of the store's loyalty program. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

1/16/2024

"Optoro made returns easy and quick to process!"

5/5

What do you like best about Optoro?

It was simple, easy to use, and easy to implement with the other platforms i use. Review collected by and hosted on G2.com.

What do you dislike about Optoro?

Maybe have more customer features to make the returns process more simplified. Also, Customer Support could improve in terms of communication. Review collected by and hosted on G2.com.

EL

Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

7/22/2024

"Good ideas, not great capabilities"

3/5

What do you like best about Optoro?

It's good for workers since it's User friendly and has images that help understand the processes Review collected by and hosted on G2.com.

What do you dislike about Optoro?

Application do not have many capabilities and it's very easy to make mistakes because of the lack of rules in the system Review collected by and hosted on G2.com.