OnPrintShop Reviews & Product Details

OnPrintShop is how easy and seamless the entire process is. From the online designer studio to order management, everything is well integrated and user-friendly. The real-time support is definitely a highlight, whenever we have a question or need assistance, their team is quick to help, which has been a huge time-saver for us.

The most helpful feature for us has been the print order management system. It’s really streamlined our order processing, reduced human error, and cut down on customer service expenses. The ability to manage everything from one dashboard has been a game changer, especially as we’ve scaled.

Another upside is how flexible the platform is. We’ve been able to expand our customer base and increase our online presence, thanks to the easy-to-use tools OnPrintShop provides. It’s an all-in-one solution that lets us focus on what we do best printing, while they handle the tech side of things. Review collected by and hosted on G2.com.

The only downside I’d mention is that there could be more customization options for certain features. While OnPrintShop covers most of what we need, sometimes we wish there was a bit more flexibility in how we can tailor things to suit our specific processes.

Also, while their support is fantastic, I think they could improve self-service resources like guides or FAQs, especially for more complex tasks. It would save us time when trying to figure out how to use certain features without always needing to reach out for assistance. Review collected by and hosted on G2.com.

The platform makes it much easier for us to manage online print orders in one place. We were able to customize the storefront to match our branding, and our clients find it straightforward to place orders. For our team, the order management tools have reduced a lot of manual work, especially when handling repeat jobs or bulk requests. The flexibility to adjust settings as our needs change has been very useful. Review collected by and hosted on G2.com.

The system has a lot of features, which is great in the long run, but it does take time to get familiar with everything. Setting it up to match our exact workflow required some trial and error. Support is generally responsive, though on more complex questions we sometimes needed a couple of follow-ups before reaching the right solution. Review collected by and hosted on G2.com.

OnPrintShop has transformed how we manage print orders. Its centralized web-to-print platform makes it simple for clients to place orders online, for our team to process them efficiently, and for communication to stay seamless across departments. The system is flexible, intuitive, and highly scalable, which has helped us reduce order entry time, improve internal workflows, and exceed customer expectations. Review collected by and hosted on G2.com.

Initially, there was a learning curve for our staff because the platform offers so many powerful features. However, the onboarding support and training resources provided by OnPrintShop made adoption smoother, and once our team got comfortable, we saw immediate improvements in efficiency and turnaround time. Review collected by and hosted on G2.com.

Fantastic value SaaS aimed at the printing industry, albeit it heavily US-centric, which has evolved well over the past few years, and now an a very usable point. The support team are generally extremely helpful and can achieve most of the hundreds of tweaks and improvements - I've requested (many of which have been long-term UI/UX bugs) and for FREE too! Using it every day helps with the back-end Admin side and there is a lot of scope if you know what you're doing... AND what you want from it. After 3 years of updates and continual changes from my end, I've got it to be world-class and on a level with the better known SaaS. Review collected by and hosted on G2.com.

Has been a long, often frustrating road to get a stable, British/European-centric design ethic and Checkout funnel (until late 2024, it looked and felt like an ugly American-centric set-up] - took months of back and forth to realise PayPal is not a great API (replaced with STRIPE, which their engineering team had done much more back-end work with).

RadixWeb ONprintshop' Support team, whilst generally prompt and extremely helpful, can be quite robotic, stiff and formulaic in their responses (it's always hyper professional though!), and like most NW Indian business culture I've worked with, they'll never tell you when something is / has gone wrong, and will only ever distract and divert one's attention to say that something is fixed once it is. Sometimes it can take 2-3 goes to get right, with the language barrier (English isn't many of the staff's first (written) language] so actual intentions can get lost in translation. The UI/UX is the ultimate frustrating stress for me personally. Some really obvious things that could benefit everybody are just ignored, put on the so-called "Wish-List"

However I've learned to illustrate my often very complicated support tickets (I probably push them more than most of their ONPrintShop clients) with diagrams, screenshots or record video to back up my written text to achieve the best results. One must add quite a bit to their (sometimes frustrating) infrastructure (although most is hosted now on AWS backbone) and be able to program CSS / HTML to get reasonable results from the SaaS, plus bring in third party accounts and infrastructure to the party e.g. Cloudflare CDN (a must!), Stripe, etc.; things just break randomly now and again, but to be fair they usually fix them quickly. Review collected by and hosted on G2.com.

The functionality of the software really streamlines the process flow for a print shop and saves manual time consuming tasks. The support is unmatched, when you need help there is someone always there to help. Review collected by and hosted on G2.com.

The software has so many capabilities it takes a bit to fully understand all you can do, thankfully there team is very helpful and easy to understand on what the software can accomplish. Review collected by and hosted on G2.com.

having the availability of having everything in one spot, 24/5 customer support, easy to use! Review collected by and hosted on G2.com.

Not having the freedom to control how your website looks, addons are a bit expensive, no SEO help. Review collected by and hosted on G2.com.

The feature that set OnPrintShop ahead of other web to print solutions was the option to modify text, product options, rules for ordering, and so much more. There is a lot of flexibility built into the OnPrintShop solution software without needing to write any custom code. But there are also options for adding you own CSS and JavaScript.

Their team had the basic website platform built and delivered to us in less than a week and provided 6 months of on demand support via chat and email.

After the initial 6 months, the Support team is still very responsive, even though there is a 12 hour difference from our location to theirs in India. Most support tickets get answered within 24 hours.

Their team has even been willing to make 'on the fly' changes to our specific installation of the solution, and on the next version update they include those changes for everyone. Review collected by and hosted on G2.com.

There are some restrictions on the checkout process that our company feels should be standard, things like order specific rules and charges (not attached to specific products) that wouldn't apply until the user gets to the shopping cart. But when asked if feature like that could be added, we got a hard NO. That may change in future releases, but in the meantime, that makes things a little more difficult for our team.

Another big downside is most 3rd party integrations are not included, you have to pay for them to 'turn it on' and then a yearly fee to maintain it. This is annoying as many other e-commerce solutions make these integrations available at no extra charge (because the 3rd party service often comes with subscription fee). Even just to access their raw API, there are charges. And even then, no webhooks. Please OnPrintShop, make these available as part of the solution subscription and not extra add-ons with the added fees. Review collected by and hosted on G2.com.

Onprintshop had been the best web to print solution provider. It is very user friendly. It can handle simple and complex tasks also quite easy to customise as per our requirement. It is very flexible and easy to integrate with other third party apps. Review collected by and hosted on G2.com.

So far nothing looking forward for more innovative features from Onprintshop Review collected by and hosted on G2.com.

I love is its versatility, in handling a range of printing tasks from ones to more complex packaging and signage projects. The fact that we can easily customize and integrate with third party apps. Review collected by and hosted on G2.com.

The after sales service and billing department sometimes be slow in their response time, which is bit frustrating. Review collected by and hosted on G2.com.

Replace an existing online printing platform running an old version of Prestashop and build a completely new storefront in a very short time range. Review collected by and hosted on G2.com.

Capable of managing from simple printing products to very sophisticated one, like packaging, stickers and labels or wide-format signage, thanks to their very flexible price engine. No-code DNA, thanks to it product managers can plug 3rd party apps, make settings and build products in total autonomy. Performances, especially regarding SEO.

Also a key feature is how they enable to create child storefronts (closed or open), acting as extranets for corporations. Very useful for franchises networks for example Review collected by and hosted on G2.com.