The feature that set OnPrintShop ahead of other web to print solutions was the option to modify text, product options, rules for ordering, and so much more. There is a lot of flexibility built into the OnPrintShop solution software without needing to write any custom code. But there are also options for adding you own CSS and JavaScript.
Their team had the basic website platform built and delivered to us in less than a week and provided 6 months of on demand support via chat and email.
After the initial 6 months, the Support team is still very responsive, even though there is a 12 hour difference from our location to theirs in India. Most support tickets get answered within 24 hours.
Their team has even been willing to make 'on the fly' changes to our specific installation of the solution, and on the next version update they include those changes for everyone. Review collected by and hosted on G2.com.
There are some restrictions on the checkout process that our company feels should be standard, things like order specific rules and charges (not attached to specific products) that wouldn't apply until the user gets to the shopping cart. But when asked if feature like that could be added, we got a hard NO. That may change in future releases, but in the meantime, that makes things a little more difficult for our team.
Another big downside is most 3rd party integrations are not included, you have to pay for them to 'turn it on' and then a yearly fee to maintain it. This is annoying as many other e-commerce solutions make these integrations available at no extra charge (because the 3rd party service often comes with subscription fee). Even just to access their raw API, there are charges. And even then, no webhooks. Please OnPrintShop, make these available as part of the solution subscription and not extra add-ons with the added fees. Review collected by and hosted on G2.com.
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