OnPrintShop Pricing Overview

The feature that set OnPrintShop ahead of other web to print solutions was the option to modify text, product options, rules for ordering, and so much more. There is a lot of flexibility built into the OnPrintShop solution software without needing to write any custom code. But there are also options for adding you own CSS and JavaScript.

Their team had the basic website platform built and delivered to us in less than a week and provided 6 months of on demand support via chat and email.

After the initial 6 months, the Support team is still very responsive, even though there is a 12 hour difference from our location to theirs in India. Most support tickets get answered within 24 hours.

Their team has even been willing to make 'on the fly' changes to our specific installation of the solution, and on the next version update they include those changes for everyone. Review collected by and hosted on G2.com.

There are some restrictions on the checkout process that our company feels should be standard, things like order specific rules and charges (not attached to specific products) that wouldn't apply until the user gets to the shopping cart. But when asked if feature like that could be added, we got a hard NO. That may change in future releases, but in the meantime, that makes things a little more difficult for our team.

Another big downside is most 3rd party integrations are not included, you have to pay for them to 'turn it on' and then a yearly fee to maintain it. This is annoying as many other e-commerce solutions make these integrations available at no extra charge (because the 3rd party service often comes with subscription fee). Even just to access their raw API, there are charges. And even then, no webhooks. Please OnPrintShop, make these available as part of the solution subscription and not extra add-ons with the added fees. Review collected by and hosted on G2.com.

Fantastic value SaaS aimed at the printing industry, albeit it heavily US-centric, which has evolved well over the past few years, and now an a very usable point. The support team are generally extremely helpful and can achieve most of the hundreds of tweaks and improvements - I've requested (many of which have been long-term UI/UX bugs) and for FREE too! Using it every day helps with the back-end Admin side and there is a lot of scope if you know what you're doing... AND what you want from it. After 5 years of updates and continual changes (now at version 13.0) from my end, I've got it to be world-class and on a level with the better known SaaS. Review collected by and hosted on G2.com.

Has been a long, often frustrating road to get a stable, British/European-centric design ethic and Checkout funnel (until late 2024, it looked and felt like an ugly American-centric set-up] - took months of back and forth to realise PayPal is not a great API (replaced with STRIPE, which their engineering team had done much more back-end work with).

RadixWeb ONprintshop' Support team, whilst generally prompt and extremely helpful, can be quite robotic, stiff and formulaic in their responses (it's always hyper professional though!), and like most NW Indian business culture I've worked with, they'll never tell you when something is / has gone wrong, and will only ever distract and divert one's attention to say that something is fixed once it is. Sometimes it can take 2-3 goes to get right, with the language barrier (English isn't many of the staff's first (written) language] so actual intentions can get lost in translation. The UI/UX is the ultimate frustrating stress for me personally. Some really obvious things that could benefit everybody are just ignored, put on the so-called "Wish-List"

However I've learned to illustrate my often very complicated support tickets (I probably push them more than most of their ONPrintShop clients) with diagrams, screenshots or record video to back up my written text to achieve the best results. One must add quite a bit to their (sometimes frustrating) infrastructure (although most is hosted now on AWS backbone) and be able to program CSS / HTML to get reasonable results from the SaaS, plus bring in third party accounts and infrastructure to the party e.g. Cloudflare CDN (a must!), Stripe, etc.; things just break randomly now and again, but to be fair they usually fix them quickly. Review collected by and hosted on G2.com.