Top 10 Omnicus Alternatives & Competitors

The Help Desk Software solutions below are the most common alternatives that users and reviewers compare with Omnicus. Help Desk Software is a widely used technology, and many people are seeking popular, top rated software solutions with automated response, sla management, and attachments/screencasts. Other important factors to consider when researching alternatives to Omnicus include reliability and ease of use. The best overall Omnicus alternative is Salesforce Service Cloud. Other similar apps like Omnicus are Zoho Desk, Zendesk for Customer Service - AC, Fin by Intercom, and Freshdesk. Omnicus alternatives can be found in Help Desk Software but may also be in AI Customer Support Agents Software or Live Chat Software.

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Best Paid & Free Alternatives to Omnicus

Salesforce Service Cloud
Zoho Desk
Zendesk for Customer Service - AC
Fin by Intercom
Freshdesk
HubSpot Service Hub
Front
JustCall

Top 10 Alternatives to Omnicus Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Omnicus stacks up to the competition and find the best product for your business.

Salesforce Service Cloud

By Salesforce

4.4/5

(7,174)

Product Description

Categories in common with Omnicus:

By Zoho

Product Description

Categories in common with Omnicus:

Help Desk

Live Chat

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,669)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with Omnicus:

Help Desk

Live Chat

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Freshdesk

By Freshworks

4.4/5

(3,616)

Product Description

Categories in common with Omnicus:

By HubSpot

Product Description

Categories in common with Omnicus:

By Front App

Product Description

Categories in common with Omnicus:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with Omnicus:

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with Omnicus:

Help Desk

Live Chat