Okendo Reviews & Product Details

The platform makes our day-to-day review management simple and manageable for the whole team. We’re able to moderate, publish, and organize reviews across different product categories without any hassle. I particularly like how we can customize the review widgets to match our site’s design—it blends in seamlessly, and we didn’t have to pull in our developers, which has saved us a lot of time and resources. Review collected by and hosted on G2.com.

The analytics and reporting tools feel somewhat limited for our specific needs. When we try to dig deeper for insights or create custom dashboards for more advanced analysis, it can be challenging. We often end up exporting data to external tools to get the actionable view we’re looking for, which adds an extra step to our workflow that feels unnecessary. Review collected by and hosted on G2.com.

At Pistakio, we’re really focused on our brand identity, and Okendo gives us the level of customization we actually need. We’re able to match our brand fonts and colors across every review request email and widget. That consistency makes the entire post-purchase experience feel like it’s coming directly from us, rather than a generic third-party service, which was a huge sticking point for us. Review collected by and hosted on G2.com.

I don’t have many complaints about the core review features. The main issue is that our referral program hasn’t really gained much traction so far. We may still be in the early stages or need to adjust our messaging, but it hasn’t delivered the quick results I was hoping for when we first set it up. Review collected by and hosted on G2.com.

Okendo's brilliant and helpful team and constant stream of new exciting features. Review collected by and hosted on G2.com.

With there was a more of a Best Practices documentation and article guide with examples. Teh team always is very helpful with answering all of our questions. Review collected by and hosted on G2.com.

The Okendo team is great to work with—they’re helpful, knowledgeable, proactive, and thorough throughout the process. Review collected by and hosted on G2.com.

The platform admin is generally easy to use, although it can feel a bit unintuitive at times. That said, it’s no worse than other platforms in the industry. This is an easy solve with the Okendo support team, since they're really helpful and responsive, especially when it comes to platform training and sharing their knowledge. Review collected by and hosted on G2.com.

We’ve had a great experience with Okendo. The platform is intuitive, easy to manage, and gives us the flexibility we need as our business continues to grow. Their team is responsive, knowledgeable, and genuinely helpful whenever questions come up. It’s been a reliable and valuable part of our customer experience and marketing stack, and I’d absolutely recommend Okendo to other growing e-commerce brands. Review collected by and hosted on G2.com.

I wish that we could do a loyalty program exclusively for for our DTC customers, excluding B2B Review collected by and hosted on G2.com.

I’ve used Okendo in multiple roles and at different companies, and it’s by far the most user-friendly review platform I’ve come across. The UI is intuitive and the features are expansive. I don't think I have ever had an issue with the performance and appreciate the fantastic support we have whenever questions come up! Roy, our success manager, is always willing to help with any questions we have. Review collected by and hosted on G2.com.

I truly can't think of anything! Sometimes our UGC feeds are a little slow to load on our site - but I'm not sure that's even an Okendo issue. Review collected by and hosted on G2.com.

The biggest advantage for us has been how straightforward the integration is with our existing tech stack, especially Shopify and Klaviyo. The backend interface feels intuitive, so managing day-to-day tasks is efficient and doesn’t take extra effort. I also want to give credit to our onboarding specialist—they were extremely hands-on and helped get everything configured correctly from the start, which saved us a massive amount of technical headache during the initial setup. Review collected by and hosted on G2.com.

My biggest frustration is the limited customization available for the widgets. It’s often hard to make precise adjustments to button copy or the wording of questions, which ends up feeling restrictive when we’re trying to fine-tune our exact brand voice. Review collected by and hosted on G2.com.

Intuitive admin UI. Decent customization out-the-box. Support team that helped me ASAP with some custom code for free (removing the downvoted icon / feature on our embeds). We only use the Reviews feature for now. Review collected by and hosted on G2.com.

For reviews, it's pretty perfect. No dislikes. Review collected by and hosted on G2.com.

I work a lot with review moderation, including making sure our review groups are set up correctly. I also handle loyalty and surveys. I appreciate how straightforward Okendo is to use, and how responsive the team is whenever I need support. Review collected by and hosted on G2.com.

There are some limitations when it comes to splitting loyalty programs between B2C and B2B customers, although I’ve seen the same challenge at other companies as well. Review collected by and hosted on G2.com.

Setting up Okendo is intuitive and fairly straightforward, especially when you’re working with their onboarding team. They’re incredibly hands-on and organized, and it’s clear they’re well trained and very familiar with the product, which makes the whole process feel smooth and manageable. Review collected by and hosted on G2.com.

If you’re looking for specific customizations—especially in reporting—you may find that it isn’t as flexible or as customizable as you need. Review collected by and hosted on G2.com.