OhMD Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers. (20 mentions)

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details. (18 mentions)

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours. (16 mentions)

Users love the ease of use of OhMD, enabling quick and friendly communication with patients. (14 mentions)

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic. (9 mentions)

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages. (8 mentions)

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality. (6 mentions)

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients. (6 mentions)

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities. (5 mentions)

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience. (4 mentions)

5 Pros or Advantages of OhMD

1. Communication

Users appreciate the ease of patient communication with OhMD, enjoying seamless connections without sharing personal numbers.

See 20 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

2. Patient Communication

Users value the efficient patient communication of OhMD, enabling seamless interaction without sharing personal contact details.

See 18 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

3. Texting Feature

Users appreciate the texting feature of OhMD for seamless, efficient communication with patients outside business hours.

See 16 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you like about OhMD?

Love to not have to be tied up on phone. Everyone is using texting now so it helps

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

4. Ease of Use

Users love the ease of use of OhMD, enabling quick and friendly communication with patients.

See 14 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you like about OhMD?

I love that OhMD is user friendly and I also love the saved replies. Allows customers to quickly get their needs met.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

5. Customer Communication

Users appreciate the convenient communication with patients, eliminating delays and enhancing overall interaction with the clinic.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"OhMD easy to integrate"

What do you like about OhMD?

I work in a practice with around 20 providers. I like using OhMD because I find younger and busier patients are more likely to respond to a text than

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellent product that has helped us with our patient outreach and education."

What do you like about OhMD?

In a world where texting has become a primary form of communication, OhMD has filled the void. We are seeing daily improvements in "effective" patient

5 Cons or Disadvantages of OhMD

1. Messaging Issues

Users find messaging issues frustrating, including lack of privacy and app refresh requirements for new messages.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

2. Limited Features

Users note the limited features of OhMD, expressing a desire for enhancements to improve usability and functionality.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

3. Limited Messaging Features

Users find the limited messaging features of OhMD restrict productivity and hinder communication efficiency with patients.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Extremely helpful and effective!"

What do you dislike about OhMD?

Nothing really? I don't love switching back from Patients (in order to add new patient) and back to Messages but that's just me wanting to be fast!!

4. Missing Features

Users find some missing features in OhMD, hoping for improved functionality and enhanced mobile app capabilities.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Makes patient communication so much easier"

What do you dislike about OhMD?

There are occasional small glitches like a message not showing up right away but nothing that stops us from using it. It would also be great if the mo

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only shortcoming is that there are some features that we would love to see implemented into the app version that just aren't there... Y

5. Technical Issues

Users face technical issues like occasional slowdowns and login problems, though they don't significantly disrupt the experience.

See 4 mentions

See Related User Reviews

Lisa S.

Small-Business (50 or fewer emp.)

5.0/5

"Love OHMD"

What do you dislike about OhMD?

Sometimes the system goes down and their are kinks but does not interfere

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often.

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Emily M.

Small-Business (50 or fewer emp.)

2/27/2023

"Great facilitator for patient care!"

4/5

What do you like best about OhMD?

It enables staff and patient communication. I love the ease of the broadcast message to get larger messages out to patients. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I wish OhMD had a feature to mark messages as unread, as staff have varying schedules and some messages we want to mark as unread until they are back. Review collected by and hosted on G2.com.

Tania C.

Small-Business (50 or fewer emp.)

3/3/2023

"The platforms performs exactly as described."

5/5

What do you like best about OhMD?

The customer service team is stellar and very quick to respond. The platform is intuitive and works well right out of the box. We are delighted with the performance and ease of use. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I cannot think of any downsides yet. We are still exploring all of the features. Review collected by and hosted on G2.com.

Bridget M.

Mid-Market (51-1000 emp.)

7/26/2023

"User Friendly"

5/5

What do you like best about OhMD?

Very user friendly and our patients love the availability. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I have not found any downsides to using OHMD so far. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/12/2023

"Great Service"

5/5

What do you like best about OhMD?

Ability to communicate with patients. Great in augmenting other forms of communication. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

need to refresh app to receive all new messages. mobile version doesn't have phone call capability. Review collected by and hosted on G2.com.

Dana W.

Mid-Market (51-1000 emp.)

3/6/2023

"Value Based Care"

5/5

What do you like best about OhMD?

integration w/ Athena & the ease of use for patients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

We love OhMD - it has helped us to close gaps for our value-based contracts. The only recommendation would be to allow attachments to be sent via bulk. Review collected by and hosted on G2.com.

Becky A.

Mid-Market (51-1000 emp.)

2/27/2023

"OhMD has been amazing!"

5/5

What do you like best about OhMD?

No one answers their phone anymore, so OhMD has been awesome to text patients and they normally get back to us quick! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Ours is kind of slow because of how many patients we have uploaded. Review collected by and hosted on G2.com.

Modessa H.

Mid-Market (51-1000 emp.)

2/27/2023

"people on the reservation"

5/5

What do you like best about OhMD?

we live in a very remote area and a lot of our patients don't have good reception, so we can't call them, but this has made it so much easier to get in touch with patients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

having to log in each time, otherwise all is good Review collected by and hosted on G2.com.

Abeni M.

Small-Business (50 or fewer emp.)

2/10/2023

"Efficient and Easy"

5/5

What do you like best about OhMD?

Clients receive messages directly to them, making their response rate extremely high. This makes our work easier and more convenient. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I would like to be able to put notes on potential or anonymous clients without having to save them under patients. Review collected by and hosted on G2.com.

Cristina R.

Small-Business (50 or fewer emp.)

3/2/2023

"quick and easy to use!"

5/5

What do you like best about OhMD?

I like the fact that I texted the patients and they are able to answer back if they can't answer their call! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I like everything about ohmd, no changes needed in my opinion Review collected by and hosted on G2.com.