The G2 on OhMD

OhMD Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the convenient communication with patients through text, making interactions more efficient and timely. (25 mentions)

Users appreciate the convenient text communication with patients, enhancing responsiveness and reducing missed connections. (22 mentions)

Users highlight OhMD's ease of use, making client interactions convenient and enhancing communication in practices. (18 mentions)

Users value the texting feature of OhMD for its convenience and improved communication with patients. (18 mentions)

Users value the convenience of patient communication via text, enhancing engagement and streamlining interactions significantly. (12 mentions)

Users praise the excellent customer support of OhMD, enhancing their experience and ensuring seamless communication. (11 mentions)

Users face messaging issues with OhMD, struggling to categorize messages and manage patient communications effectively. (9 mentions)

Users are frustrated by the limited messaging features, lacking categorization and automatic routing for patient communications. (7 mentions)

Users find the limited features of OhMD, such as lack of messaging categorization and waiting rooms, frustrating. (6 mentions)

Users desire more features in OhMD, particularly for automated message routing to enhance efficiency and reduce dependence on CRM. (5 mentions)

Users report technical issues with OhMD, including slow performance and glitches affecting functionality and user experience. (5 mentions)

Users report issues with manual entry due to glitches and difficulties in locating existing patient records. (3 mentions)

Users experience significant communication issues with OhMD, including lack of privacy and disappearing messages. (2 mentions)

Top Pros or Advantages of OhMD

1. Communication

Users appreciate the convenient communication with patients through text, making interactions more efficient and timely.

See 25 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

2. Patient Communication

Users appreciate the convenient text communication with patients, enhancing responsiveness and reducing missed connections.

See 22 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

3. Ease of Use

Users highlight OhMD's ease of use, making client interactions convenient and enhancing communication in practices.

See 18 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Kris M.

Small-Business (50 or fewer emp.)

4.5/5

"Great platform"

What do you like about OhMD?

OhMD allows you to interact with your clients in a safe manner. It is great to be able to send forms and eliminate the paper we are using. It is also

4. Texting Feature

Users value the texting feature of OhMD for its convenience and improved communication with patients.

See 18 mentions

See Related User Reviews

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

Angela L.

Small-Business (50 or fewer emp.)

5.0/5

"Great Platform"

What do you like about OhMD?

Our clients enjoy being able to use a HIPPA compliant text messaging program. They are able to text us at our main phone number. Also love the integra

5. Customer Communication

Users value the convenience of patient communication via text, enhancing engagement and streamlining interactions significantly.

See 12 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

6. Customer Support

Users praise the excellent customer support of OhMD, enhancing their experience and ensuring seamless communication.

See 11 mentions

See Related User Reviews

Thalia E.

Small-Business (50 or fewer emp.)

5.0/5

"Easy & Effective"

What do you like about OhMD?

I really liked OhMD because the team really helps you every step of the way and are amaizing at answering questions. The customer service is also amai

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easily to use and to learn."

What do you like about OhMD?

I like how easy is to lear ho to use this app, you can have it on your phone, computer, and add all the information for contacst that you need. Love i

Top Cons or Disadvantages of OhMD

1. Messaging Issues

Users face messaging issues with OhMD, struggling to categorize messages and manage patient communications effectively.

See 9 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

2. Limited Messaging Features

Users are frustrated by the limited messaging features, lacking categorization and automatic routing for patient communications.

See 7 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

3. Limited Features

Users find the limited features of OhMD, such as lack of messaging categorization and waiting rooms, frustrating.

See 6 mentions

See Related User Reviews

Kris M.

Small-Business (50 or fewer emp.)

4.5/5

"Great platform"

What do you dislike about OhMD?

I wish there were a waiting room for telehealth sessions as of now the client just jumps on. It would be nice to have the ability to let clients in wh

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

4. Missing Features

Users desire more features in OhMD, particularly for automated message routing to enhance efficiency and reduce dependence on CRM.

See 5 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only short coming is that there are some features that we would love to see implemented into the app version that just aren't there...

5. Technical Issues

Users report technical issues with OhMD, including slow performance and glitches affecting functionality and user experience.

See 5 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often.

Tracy L.

Small-Business (50 or fewer emp.)

5.0/5

"One of the most helpful apps we have for the business!"

What do you dislike about OhMD?

I have been having trouble uploading pictures lately

6. Manual Entry

Users report issues with manual entry due to glitches and difficulties in locating existing patient records.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easily to use and to learn."

What do you dislike about OhMD?

We had to configured a lot to be able to send images

Holly H.

Small-Business (50 or fewer emp.)

5.0/5

"Great system!!"

What do you dislike about OhMD?

The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me

7. Communication Issues

Users experience significant communication issues with OhMD, including lack of privacy and disappearing messages.

See 2 mentions

See Related User Reviews

Sheri S.

Small-Business (50 or fewer emp.)

4.0/5

"OhMD helps me reach the patients who don't do phone calls..."

What do you dislike about OhMD?

I've only been using OhMD for about 2 months so I'm not sure what all I can do with it. What I use it for is to communicate with patients about schedu

Osagie .

Mid-Market (51-1000 emp.)

5.0/5

"What every clinic needs!"

What do you dislike about OhMD?

Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it.

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Emily M.

Small-Business (50 or fewer emp.)

2/27/2023

"Great facilitator for patient care!"

4/5

What do you like best about OhMD?

It enables staff and patient communication. I love the ease of the broadcast message to get larger messages out to patients. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I wish OhMD had a feature to mark messages as unread, as staff have varying schedules and some messages we want to mark as unread until they are back. Review collected by and hosted on G2.com.

Tania C.

Small-Business (50 or fewer emp.)

3/3/2023

"The platforms performs exactly as described."

5/5

What do you like best about OhMD?

The customer service team is steller and very quick to respond. The platform is intuitive and works well right out of the box. We are delighted with the performance and ease of use. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I cannot think of any downsides yet. We are still exploring all of the features. Review collected by and hosted on G2.com.

Bridget M.

Mid-Market (51-1000 emp.)

7/26/2023

"User Friendly"

5/5

What do you like best about OhMD?

Veru user friendly and our patients love the availablity. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I have not found any downsides to using OHMD so far. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/12/2023

"Great Service"

5/5

What do you like best about OhMD?

Ability to communicate with patients. Great in augmenting other forms of communication. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

need to refresh app to receive all new messages.

mobile version doesn't have phone call capability. Review collected by and hosted on G2.com.

Dana W.

Mid-Market (51-1000 emp.)

3/6/2023

"Value Based Care"

5/5

What do you like best about OhMD?

integration w/ Athena & the ease of use for patients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

We love OhMD - it has helped us to close gaps for our value-based contracts. The only recommendation would be to allow attachments to be sent via bulk. Review collected by and hosted on G2.com.

Becky A.

Mid-Market (51-1000 emp.)

2/27/2023

"OhMD has been amazing!"

5/5

What do you like best about OhMD?

No one answers their phone anymore, so OhMD has been awesome to text patients and they normally get back to us quick! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Ours is kind of slow because of how many patients we have uploaded. Review collected by and hosted on G2.com.

Modessa H.

Mid-Market (51-1000 emp.)

2/27/2023

"people on the reservation"

5/5

What do you like best about OhMD?

we live in a very remote area and alot of our patients don't have good reception,so we can't call them, but this has made it so much easier to get in touch with patients Review collected by and hosted on G2.com.

What do you dislike about OhMD?

having to log in each time,otherwise all is good Review collected by and hosted on G2.com.

Abeni M.

Small-Business (50 or fewer emp.)

2/10/2023

"Efficient and Easy"

5/5

What do you like best about OhMD?

Clients receive messages directly to them, making their response rate extremely high. This makes our work easier and more convenient. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I would like to be able to put notes on potential or anonymous clients without having to save them under patients. Review collected by and hosted on G2.com.

Cristina R.

Small-Business (50 or fewer emp.)

3/2/2023

"quick and easy to use!"

5/5

What do you like best about OhMD?

I like the fact that I texted the patients and they are able to answer back if they can't answer their call! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I like everything about ohmd, no changes needed in my opinion Review collected by and hosted on G2.com.