The G2 on OhMD

OhMD Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the convenient communication with patients through text, making interactions more efficient and timely. (25 mentions)

Users appreciate the convenient text communication with patients, enhancing responsiveness and reducing missed connections. (22 mentions)

Users highlight OhMD's ease of use, making client interactions convenient and enhancing communication in practices. (18 mentions)

Users value the texting feature of OhMD for its convenience and improved communication with patients. (18 mentions)

Users value the convenience of patient communication via text, enhancing engagement and streamlining interactions significantly. (12 mentions)

Users praise the excellent customer support of OhMD, enhancing their experience and ensuring seamless communication. (11 mentions)

Users face messaging issues with OhMD, struggling to categorize messages and manage patient communications effectively. (9 mentions)

Users are frustrated by the limited messaging features, lacking categorization and automatic routing for patient communications. (7 mentions)

Users find the limited features of OhMD, such as lack of messaging categorization and waiting rooms, frustrating. (6 mentions)

Users desire more features in OhMD, particularly for automated message routing to enhance efficiency and reduce dependence on CRM. (5 mentions)

Users report technical issues with OhMD, including slow performance and glitches affecting functionality and user experience. (5 mentions)

Users report issues with manual entry due to glitches and difficulties in locating existing patient records. (3 mentions)

Users experience significant communication issues with OhMD, including lack of privacy and disappearing messages. (2 mentions)

Top Pros or Advantages of OhMD

1. Communication

Users appreciate the convenient communication with patients through text, making interactions more efficient and timely.

See 25 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

2. Patient Communication

Users appreciate the convenient text communication with patients, enhancing responsiveness and reducing missed connections.

See 22 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

3. Ease of Use

Users highlight OhMD's ease of use, making client interactions convenient and enhancing communication in practices.

See 18 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Kris M.

Small-Business (50 or fewer emp.)

4.5/5

"Great platform"

What do you like about OhMD?

OhMD allows you to interact with your clients in a safe manner. It is great to be able to send forms and eliminate the paper we are using. It is also

4. Texting Feature

Users value the texting feature of OhMD for its convenience and improved communication with patients.

See 18 mentions

See Related User Reviews

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

Angela L.

Small-Business (50 or fewer emp.)

5.0/5

"Great Platform"

What do you like about OhMD?

Our clients enjoy being able to use a HIPPA compliant text messaging program. They are able to text us at our main phone number. Also love the integra

5. Customer Communication

Users value the convenience of patient communication via text, enhancing engagement and streamlining interactions significantly.

See 12 mentions

See Related User Reviews

Brooke R.

Mid-Market (51-1000 emp.)

5.0/5

"Highly recommend OhMD"

What do you like about OhMD?

I love that we can easily and conveniently communicate back and forth with patients in our practice. They can send pictures of their insurance cards,

Shannon R.

Mid-Market (51-1000 emp.)

5.0/5

"OhMD Review"

What do you like about OhMD?

I love being able to communicate with patients via text. Patients are more likely to answer a text than a phone call. This way we can communicate wit

6. Customer Support

Users praise the excellent customer support of OhMD, enhancing their experience and ensuring seamless communication.

See 11 mentions

See Related User Reviews

Thalia E.

Small-Business (50 or fewer emp.)

5.0/5

"Easy & Effective"

What do you like about OhMD?

I really liked OhMD because the team really helps you every step of the way and are amaizing at answering questions. The customer service is also amai

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easily to use and to learn."

What do you like about OhMD?

I like how easy is to lear ho to use this app, you can have it on your phone, computer, and add all the information for contacst that you need. Love i

Top Cons or Disadvantages of OhMD

1. Messaging Issues

Users face messaging issues with OhMD, struggling to categorize messages and manage patient communications effectively.

See 9 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

2. Limited Messaging Features

Users are frustrated by the limited messaging features, lacking categorization and automatic routing for patient communications.

See 7 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

3. Limited Features

Users find the limited features of OhMD, such as lack of messaging categorization and waiting rooms, frustrating.

See 6 mentions

See Related User Reviews

Kris M.

Small-Business (50 or fewer emp.)

4.5/5

"Great platform"

What do you dislike about OhMD?

I wish there were a waiting room for telehealth sessions as of now the client just jumps on. It would be nice to have the ability to let clients in wh

Charles M.

Small-Business (50 or fewer emp.)

3.5/5

"It is a great tool to have!"

What do you dislike about OhMD?

There should be a way for staff to send messages to us with regards to a specific patient. Currently the only way to send messages to providers regard

4. Missing Features

Users desire more features in OhMD, particularly for automated message routing to enhance efficiency and reduce dependence on CRM.

See 5 mentions

See Related User Reviews

Jaime M.

Small-Business (50 or fewer emp.)

5.0/5

"OhMD reduces the amount of phone tag we play with patients"

What do you dislike about OhMD?

We would love if OhMD had the ability to automatically route messages to staff based on content of the message and patient's preferred provider, inste

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Client care at its finest!"

What do you dislike about OhMD?

Truthfully the only short coming is that there are some features that we would love to see implemented into the app version that just aren't there...

5. Technical Issues

Users report technical issues with OhMD, including slow performance and glitches affecting functionality and user experience.

See 5 mentions

See Related User Reviews

Anna W.

Mid-Market (51-1000 emp.)

5.0/5

"Wonderful OhMD Texting Platform"

What do you dislike about OhMD?

Sometimes moves slow and kicks me out forcing me to log in again. Doesn't happen very often.

Tracy L.

Small-Business (50 or fewer emp.)

5.0/5

"One of the most helpful apps we have for the business!"

What do you dislike about OhMD?

I have been having trouble uploading pictures lately

6. Manual Entry

Users report issues with manual entry due to glitches and difficulties in locating existing patient records.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Easily to use and to learn."

What do you dislike about OhMD?

We had to configured a lot to be able to send images

Holly H.

Small-Business (50 or fewer emp.)

5.0/5

"Great system!!"

What do you dislike about OhMD?

The only problem I have come across is when searching for a patient, the patient will not show up. So I go to enter them in the system and it tells me

7. Communication Issues

Users experience significant communication issues with OhMD, including lack of privacy and disappearing messages.

See 2 mentions

See Related User Reviews

Sheri S.

Small-Business (50 or fewer emp.)

4.0/5

"OhMD helps me reach the patients who don't do phone calls..."

What do you dislike about OhMD?

I've only been using OhMD for about 2 months so I'm not sure what all I can do with it. What I use it for is to communicate with patients about schedu

Osagie .

Mid-Market (51-1000 emp.)

5.0/5

"What every clinic needs!"

What do you dislike about OhMD?

Some of the messages we hv w/ our patients literally disappear and we hv to go and search for it.

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Frank M.

Office Manager

Small-Business (50 or fewer emp.)

5/2/2022

"Good but needs improvement"

3.5/5

What do you like best about OhMD?

Communication with patients and staff to streamline workflow and patient care. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Consistently slow and has freuent hiccups in terms of finding patients in the system. Review collected by and hosted on G2.com.

Alex E.

Small-Business (50 or fewer emp.)

11/9/2023

"Easy to manage and effective when communicating patient needs to interdisciplinary team members!"

4.5/5

What do you like best about OhMD?

I like the easy access to customer service and their timliness and effort to resolve problems effectively so I can continue to go about my business day! Navigation of the app and browser versions both provide smooth transitions from chat to chat. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Wish you could delete old/previously used chats to free up space and search bar results. I also wish when adding a new clinician or person to an already established chat the options only showed those in your network as to not be confused and add non-network personel. Review collected by and hosted on G2.com.

Response from Anna Elston of OhMD

edit

Hi Alex! Thank you so much for leaving a review. We are so happy to hear you are enjoying both our mobile app and our web version. We definitely understand the need for a clean inbox, and we do have the option to close out old patient chats. Although OhMD allows you to connect with any other provider existing in our app, we recognize how important it would be to make those connections in your network more clear. I'll certainly pass this along to the product team!

Marlon Q.

Small-Business (50 or fewer emp.)

2/26/2024

"Cut down by 50% our overhead while increasing patient satisfaction"

5/5

What do you like best about OhMD?

Simplicity it took two hours to train our team and to set it up, Technical support, innovation, flexibility and pricing. Also Matt is incredibly responsive. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

There was a failure with AWS that compromised some our communications. Their team response was prompt and very helpful. Review collected by and hosted on G2.com.

Haley T.

Small-Business (50 or fewer emp.)

2/21/2024

"Love this messaging service!"

5/5

What do you like best about OhMD?

OhMD is a game changer. HIPAA secure and so easy for patients and providers to use! Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I have not complaints. Tech support is also very helpful. Review collected by and hosted on G2.com.

Dana V.

Research Clinician

Small-Business (50 or fewer emp.)

5/22/2024

"Texting has really improved the efficiency and communication between our clients and our clinic!"

5/5

What do you like best about OhMD?

Texting is HIPAA protected and so much more efficient than phone calls or email. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

So far there is nothing about OhMD that I don't like. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/28/2024

"It has been a very helpful tool."

5/5

What do you like best about OhMD?

Our patients are easily reached with texting rather phone calls. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

I haven't had any downsides so far while Review collected by and hosted on G2.com.

Sandra G.

Small-Business (50 or fewer emp.)

11/28/2023

"This is an amazing way to communicate"

5/5

What do you like best about OhMD?

I love how i can communicate with my patient regardless of what it is that they need. They can submit pictures as well if need to. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

The only thing is when saving names on phone numbers it always removes the name and have to re- enter them. Review collected by and hosted on G2.com.

Susan S.

Mid-Market (51-1000 emp.)

11/13/2023

"OhMD making life easier"

5/5

What do you like best about OhMD?

The best part of this program for our practice is that we are able to contact our patients directly when talking with them about mental health. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

We are in our 1st month of using this software and have had no issues or concerns. They seem very open to any ideas we have as we navigate through. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

11/9/2023

"I tell everyone I get a chance to"

5/5

What do you like best about OhMD?

I love how easy it is to talk to someone at OhMD. We get responses right away and give feedback directly to the developers, not some form lost in a black hole. I appreciate how just in the 6 months we've used it there have been so many additions to the program. We started using OhMD for texting, but the forms and referral features are the icing on the cake! I tell everyone to give them a try. Is it perfect no, but is it easy - absolutely. Implementation was easy. It didn't take myself or the staff much involvement which is not common with any other system we've integrated our EMR with. We use it so much that we have already have moved one staff member from the phones completely and they only conversate w/ our patients via text. Our patients clearly LOVE it too. Review collected by and hosted on G2.com.

What do you dislike about OhMD?

Probably how the upgrades are not scheduled. I like how every other system has a set date to upgrade. OhMD just says it's coming and so far it's a rough guess on when the go-live date is. Other than that - no major complaints. Review collected by and hosted on G2.com.

What problems is OhMD solving and how is that benefiting you?

Texting as an alternative to calling so they aren't listening to long hold times during short-staffed times.

Patients can communicate when it's convenient for them and not play phone tag. This is great for us and the patients.

The fillable forms help so much since our EMR doesn't accommodate customization.

The referral feature is great for our outside providers as it gives them so many options to communicate with us by calling, texting, and/or a fillable form. Review collected by and hosted on G2.com.