--- title: Nylas Reviews meta_title: 'Nylas Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Nylas works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 60 scale: '5' date_modified: '2026-08-17' parent_category: name: Development url: https://www.g2.com/categories/development --- # Nylas Reviews **Vendor:** Nylas **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.0/5.0 **Total Reviews:** 60 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Nylas Hundreds of thousands of developers around the world use Nylas to increase velocity and seamlessly build customizable email and scheduling capabilities through state-of-the-art APIs. Nylas is the only platform that gives developers universal access to email, calendar, and contacts providers through a single integration. Developers and their teams are increasingly turning to Nylas to quickly and securely launch critical features, enabling them to spend less time on their infrastructure and more time building software with limitless potential. Learn more at www.nylas.com and follow us on LinkedIn, Twitter, and YouTube. ## Nylas Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **high-quality API** of Nylas, facilitating seamless integration across diverse email providers with ease. (5 reviews) - Users love the **easy integrations** of Nylas, streamlining workflows and enhancing productivity without backend complexities. (4 reviews) - Users find Nylas to be extremely **easy to integrate** , streamlining their email functionality swiftly and effectively. (3 reviews) - Users praise Nylas for its **easy setup** , enabling quick integration and a functional shared inbox in days. (3 reviews) - Users appreciate the **seamless onboarding and powerful API** of Nylas, streamlining email integration and enhancing functionality. (3 reviews) - Users praise Nylas for its **reliable email integration** , enabling seamless experiences and enhancing product functionality effortlessly. (3 reviews) - Customer Support (2 reviews) - Integrations (2 reviews) - Users appreciate the **fluent communication** with Nylas' support team, ensuring prompt assistance and resolution of issues. (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find the **learning curve steep** with Nylas, as documentation can be complex and navigation is challenging. (2 reviews) - Users note the **limited features during API integration** , which complicates troubleshooting and may hinder the overall experience. (1 reviews) - Users experience **communication issues** due to incomplete v3 API tooling and challenging documentation navigation. (1 reviews) - Users find the **complexity of troubleshooting** adds challenges to integrating with Nylas, limiting access to specific features. (1 reviews) - Users find **difficult navigation** of Nylas' documentation frustrating, especially with discrepancies between the v2 and v3 APIs. (1 reviews) - Users find **difficulty** navigating Nylas documentation and notice missing tooling for the v3 API, complicating usage. (1 reviews) - Expertise Required (1 reviews) - Users face significant **integration issues** with Nylas, including unclear documentation and problematic scheduling tools. (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ## Nylas Reviews ### 1. Best one platform integration for CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Munkh-Orgil M. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 03, 2020 **What do you like best about Nylas?** One-Platform for Email, Calendar, Schedule from any provider, and can be a feature of any Customer relationship management software individually. **What do you dislike about Nylas?** You will have to wait 12-24h in order to get an answer to your issue. Unless you are a paid customer. **What problems is Nylas solving and how is that benefiting you?** We were planning to implement email providers such as Gmail, Office365, etc. Fortunately, we found the Nylas One-Platform for email providers it saves us so much time. ### 2. Easy Integration and Great Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Abbas A. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 03, 2020 **What do you like best about Nylas?** Our integration was super quick for something so complicated as email integration. The support docs were very helpful and easy to understand. **What do you dislike about Nylas?** Support response times have some room to improve. **What problems is Nylas solving and how is that benefiting you?** Nylas has allowed our customers to view and send emails from our platform, see their calendar, and given them access to a meeting scheduler. ### 3. Nylas has been great. **Rating:** 5.0/5.0 stars **Reviewed by:** Tribe A. | Changing the world one App at a time!, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2020 **What do you like best about Nylas?** Quick to integrate multiple email domains into our solutions. **What do you dislike about Nylas?** None so far. Very easy to use and support when needed has been great. **Recommendations to others considering Nylas:** Give it a try. **What problems is Nylas solving and how is that benefiting you?** No problems yet. Very responsive. Docs are great and customer support very responsive and helpful. ### 4. Nylas is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2020 **What do you like best about Nylas?** Very developer friendly with lots of security certifications to give you peace of mind. Good customer service as well. **What do you dislike about Nylas?** Some of the technical documentation can be a little unclear, and sometimes an API call can take a long time but it's not clear why. **What problems is Nylas solving and how is that benefiting you?** Exploring how we can help our customers keep their contacts and calendar information synced with our app. ### 5. Huge time saver **Rating:** 5.0/5.0 stars **Reviewed by:** Adam L. | VP Engineering, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 08, 2019 **What do you like best about Nylas?** Nylas has enabled our small engineering team to bring e-mail features into our product much more quickly than we would have been able to do on our own. In addition to providing a uniform interface across different email platforms, the documentation is full of helpful guidance and caveats that helped us cut down on the engineering time needed to build production worthy features on top of e-mail. Also, the support team has been truly amazing, they are both responsive to our questions and proactive about reviewing our integration and reaching out to us when new developments can help us with our specific use cases. Also, the pricing is transparent and easy to get started with. **What do you dislike about Nylas?** There is no ability to limit the scope of e-mail sync, e.g. to exclude messages that are entirely from and to an internal domain or specific addresses, so even though Nylas has achieved SOC II, some of our customers are unwilling to have sensitive internal e-mail synced to any third party (be it us or our providers). The API performance is a bit inconsistent in terms of request latency for viewing email messages/threads. The only other tricky spot is that some provisioning actions must be taken through the dashboard with no API support. A full terraform provider would be great to integrate with the rest of our infrastructure as code deployments. **Recommendations to others considering Nylas:** Read all the documentation and if you have questions, contact Nylas to get help from people who know what they're talking about **What problems is Nylas solving and how is that benefiting you?** E-mail sending and receiving is an important part of our users' workflow and we use Nylas to make e-mail a first class feature in our product which drives these workflows. We don't underestimate the complexity of creating and operating the mail syncing system they deliver. Frankly it would have been infeasible for us to bring these features to our product, especially across multiple service providers, without a product like Nylas. ### 6. Great platform and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2020 **What do you like best about Nylas?** Nylas makes it easy to add email functionality in your product. Their newly assigned Customer Success Rep is Top Notch! **What do you dislike about Nylas?** Other than some production issues would be good to have a few more features in the API (like replay etc..) **What problems is Nylas solving and how is that benefiting you?** including the email features into our product. ### 7. Easy email and calendar integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 30, 2018 **What do you like best about Nylas?** Simple API for email syncing and sending, also calendar management and contacts management is easy. Seamless integrations with Gmail and Outlook and other email providers. And the best thing about it: they will handle all the problems related to IMAP syncing and bulk email sending for you, so you don't need to worry about it. This alone will save you many months of development time and stress. **What do you dislike about Nylas?** If your volume is large (syncing thousands of email accounts and sending tens of thousands of emails every day), you will face some issues with 5-10% of your API calls every day, and syncing might be stopped for up to 1h for some email accounts, so you must plan for that when developing your integrations, add redundancies, handle outages and retry when needed. But you would face those problems anyway (and many, many others) if you were working directly with IMAP, so it's not an unexpected thing. Bulk email sending/syncing is hard. Also, the tech support is not very helpful/responsive sometimes. **Recommendations to others considering Nylas:** If you want to save time when developing email integration and email syncing, Nylas is the best option on the market right now. Just be careful when your volume is large or you need lots of fine-grained control over the email syncing. **What problems is Nylas solving and how is that benefiting you?** - Email account authentication (mostly gmail and outlook) - Email messages/email box syncing - Bulk email sending (large volume) - Google calendar integration ### 8. A very neat email client with some interesting features **Rating:** 4.0/5.0 stars **Reviewed by:** Leo J. | Ember developer via Toptal, Legal Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 05, 2018 **What do you like best about Nylas?** It works spotlessly on my linux machine, was super easy to configure and it has some interesting options: e.g. I can send an email and ask nylas to reminds me to follow up on it if I don't receive any answer within a given time, or I can enable an option that will track who's opening the email I'm sending. **What do you dislike about Nylas?** The lack of a proper calendar implementation. It would really be nice to: 1/ visualise the emails per day on a calendar 2/ be able to set appointments, meeting, etc and save that since these are things I often need to consult at the same time I'm writting/reading emails. **Recommendations to others considering Nylas:** Don't enable the email opening tracker for all your emails... that will send you a LOT of notifications, use it sparely only for the email where it really matters. **What problems is Nylas solving and how is that benefiting you?** I just wanted to move away from google's inbox and use the more environmental friendly email provided by lilo.org but to do so effectively I needed a nicer email client than the online solution that lilo provided. Nylas solved that for me and I'm now only using my lilo address thanks to Nylas. As mentioned previously, I also discovered some nice features with Nylas which helped me avoid missing on leads and opportunities 'cause I forgot to send a reminder ### 9. Unfortunately inmature product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 03, 2018 **What do you like best about Nylas?** Great potential: Single API for connecting to Google/Apple/Microsoft mail/calender/contacts **What do you dislike about Nylas?** Immature product, i.e. initial sync takes a day for most customers Does not allow writing to the Apple services Do not allow you to access all fields (i.e. Gmail object ID needed to open a mail in gmail) Overselling their capabilities. **What problems is Nylas solving and how is that benefiting you?** None. ### 10. Good alternative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** January 17, 2018 **What do you like best about Nylas?** Simplicity of usage and connectivity. Can able to connect to any mail box without much hussle. **What do you dislike about Nylas?** Speed can be improved. Everything else is simple to use. **What problems is Nylas solving and how is that benefiting you?** Real time synching ## Nylas Discussions - [What is Nylas com?](https://www.g2.com/discussions/what-is-nylas-com) - 1 comment - [View Nylas pricing details and edition comparison](https://www.g2.com/products/nylas/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-21+05%3A42%3A07+-0500&secure%5Bsession_id%5D=d0a88e4b-1189-4d72-8066-9101ae900310&secure%5Btoken%5D=cac18c23d4ca3a9cd091dc6126d077ffa180615421d945a10d5d386844a03ffd&format=llm_user) ## Nylas Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Integrations** - Integration Breadth - Data Processing - Ease Of Integration **Support** - Documentation - Professional Support **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Support** - Documentation - Professional Support - Community Support **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync ## Top Nylas Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 4.7/5.0 (2,559 reviews) - [Chili Piper](https://www.g2.com/products/chili-piper/reviews) - 4.6/5.0 (718 reviews)