Nylas Reviews & Product Details

Our team used Nylas to build a shared inbox, and it was an absolute game-changer. The Email API was straightforward to integrate, with well-documented guides. We've been using Nylas for over 3 years now.

What stood out the most was the seamless onboarding experience. Within days, a functional shared inbox allowed us to focus on improving our core product instead of worrying about backend complexities.

The API itself is powerful yet straightforward, offering all the features we need—from syncing emails reliably to managing threads and attachments efficiently. Nylas made it possible to deliver a professional-grade feature to our users with minimal hassle. Review collected by and hosted on G2.com.

Nothing really—like all services it's evolving and has its quirks sometimes. But in the years we used it we barely had any outages, and that is the most important for our service. Review collected by and hosted on G2.com.

Nylas has helped make email sending from our application seamless for end users. Users wanted to send emails to their contacts through our app, but did not want the emails to come from a third-party mail server or address. Nylas's integrations with Gmail and Microsoft scopes made the build of this functionality much easier and more scalable, so that thousands are able to reliably use this function daily.

Our users are delighted with this functionality, and Nylas helped make it possible. Review collected by and hosted on G2.com.

Explaining how Nylas works to our users can be complicated. The Nylas documentation is helpful, but can get technical. Review collected by and hosted on G2.com.

It´s great how nylas make your life easier when you are in the need of integrating with multiple email providers. They provide a powerfull API that allowed us to create an email integration with different vendors without worrying about the littel details of connecting with each one.

It solves the big headache around email deliverability by allowing end users to use directly their email address when sending emails through a third party tool.

As well the implementation time is really short and can help you to get a pretty cool and robust product in just a few weeks.

Communication with the support team is fluent and they are always ready to solve your questions and assist with any need/issue you might jump into. Review collected by and hosted on G2.com.

Since they built their API in a way that it can be used on most of the email providers there are a few specific features that you do not have when integrating with them.

As well the torubleshooting could be a bit complicated due to the additional layer. Review collected by and hosted on G2.com.

I like that the platform abstracts away the details of what upstream provider our users might use for email services. We have one API that we build for, that's it. Review collected by and hosted on G2.com.

Some of the tooling for their v2 API has not been carried over to v3. Additionally, navigating their documentation was difficult given the various APIs in existence. Review collected by and hosted on G2.com.

Calendar feature is very basic. Documentation is outdated, very expensive product ( 3k per year) Review collected by and hosted on G2.com.

This is the worst company I ever dealt with regarding customer support. They put hidden clauses in your contract to auto-renew. They renew whenever they want. If you want to sign with them be careful those are not people you can trust. Review collected by and hosted on G2.com.

Allowing all of our customers and potential customers to connect with thier email provider and then manage thier calendars and schedule via automation, has allowed many to remove subscriptions with calendly and others and then replace with our CRM's functionality around scheduling, savings customers and making onboarding easier.

Thier customer service for our technical team is also superb. Review collected by and hosted on G2.com.

Nothing, they have a phenominal service. Review collected by and hosted on G2.com.

It seemed like it would be cheaper at first. Review collected by and hosted on G2.com.

Unclear documentation for their API, unuseful support, existing bugs in the scheduling tool.

It booked events over other events, and was probably the worst API integration I've ever had.

If you need calendar features DO NOT use Nylas. Review collected by and hosted on G2.com.

Easy and quick ESP integration and friendly staff. Review collected by and hosted on G2.com.

Not so much about Nylas but going through the process to become google or microsoft verified is extremly painful. It would be nice if there was a quicker way to get verified. If that is something Nylas can do to help companies become verified faster that would be great.

Some of the documentation is older and hasn't been updated in a while. Review collected by and hosted on G2.com.

It only took us a few weeks to roll out calendar support in our app, with a small team

Easy integration with Google Calendar, Office265 + Outlook

Excellent Typescript/NodeJS support

EU based data centre Review collected by and hosted on G2.com.

Onboarding involves too many people - would be nice to have just one main point of contact.

The virtual events don't offer full availability API support

The calendar API's weren't update very frequently Review collected by and hosted on G2.com.

A portfolio company of ours, GrowthGenius, has used Nylas since 2019. Management spoke highly of it, saying it helped them handle email integration in GG's lead gen platform.

A few points that stood out:

- flexibility and ease of integration.

- API documentation is clear and well-structured.

- Email synchronization (email data, contacts, and calendars across different email providers) Review collected by and hosted on G2.com.

Nothing to complain about, that's worth noting. CS team is pretty solid, so it makes up for any shortcomings. Review collected by and hosted on G2.com.