It's nice that they help handle some of the calendar/inbox complexity

I like that the platform abstracts away the details of what upstream provider our users might use for email services. We have one API that we build for, that's it.

Our team used Nylas to build a shared inbox, and it was an absolute game-changer. The Email API was straightforward to integrate, with well-documented guides. We've been using Nylas for over 3 years now. What stood out the most was the seamless onboarding experience. Within days, a functional shared inbox allowed us to focus on improving our core product instead of worrying about backend complexities. The API itself is powerful yet straightforward, offering all the features we need—from syncing emails reliably to managing threads and attachments efficiently. Nylas made it possible to deliver a professional-grade feature to our users with minimal hassle.