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Compare Nylas and Twilio 
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At a Glance
Market Segments
Small-Business (64.9% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Nylas
Star Rating
(59)4.0 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NylasTwilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while Nylas impresses with a remarkable score of 9.8, indicating that Nylas may be better suited for applications requiring rapid API responses.
- Reviewers mention that Twilio offers a variety of communication options, scoring 8.4 in Communication Varieties, whereas Nylas, with a score of 8.0, provides solid but slightly less diverse options, making Twilio a better choice for businesses needing extensive communication methods.
- G2 users highlight that Nylas shines in Ease of Setup, scoring 8.6 compared to Twilio's 7.9, suggesting that Nylas may be more user-friendly for initial implementation, which is crucial for small businesses looking to minimize downtime.
- Users on G2 note that Twilio's integration breadth is impressive, particularly with its support for WhatsApp Messaging and Bulk WhatsApp Messaging, which are essential for businesses focusing on customer engagement through popular messaging platforms.
- Reviewers mention that Nylas stands out in Professional Support, scoring 9.3, while Twilio's score of 7.4 indicates that users may find Nylas more reliable for ongoing assistance and troubleshooting.
- Users say that Twilio's documentation is rated at 7.8, which is lower than Nylas's 8.3, suggesting that Nylas may provide clearer and more comprehensive resources for users, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Nylas
No pricing availableTwilio
No pricing availableFree Trial
Nylas
No trial information availableTwilio
Free Trial is available
Ratings
Meets Requirements
8.4
36
8.8
362
Ease of Use
8.1
35
8.2
367
Ease of Setup
8.6
24
7.8
206
Ease of Admin
9.2
22
7.9
194
Quality of Support
8.0
34
7.8
328
Has the product been a good partner in doing business?
9.1
23
8.1
185
Product Direction (% positive)
7.7
30
8.3
352
Features by Category
Functionality
8.9
6
|
Verified
8.0
107
|
Verified
9.8
7
|
Verified
8.3
104
|
Verified
8.0
5
|
Verified
8.3
104
|
Verified
Support
8.3
7
|
Verified
7.6
105
|
Verified
Feature Not Available
Feature Not Available
9.3
7
|
Verified
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
7.7
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Nylas and Twilio are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Nylas is categorized as Business Scheduling and Unified APIs
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Reviews
Reviewers' Company Size
Nylas
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.1%
Information Technology and Services
10.5%
Human Resources
7.0%
Real Estate
5.3%
Marketing and Advertising
5.3%
Other
29.8%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.6%
Alternatives
Discussions
What is Nylas com?
1 Comment
JT
Nylas is a platform/set of APIs that give developers universal access to various email, calendar, and contacts providers through a single integration.Read more
Nylas has no more discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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