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NovaTalks Reviews & Product Details

NovaTalks is an omnichannel customer support and communication platform developed by NovaIT. Designed to centralize all customer interactions into a single interface, NovaTalks empowers businesses to reduce costs, boost efficiency, and deliver exceptional customer service across every channel – voice, email, online chat, messengers, and social media. With powerful automation, AI tools, and real-time analytics, NovaTalks turns your contact center into a strategic asset that drives customer satisfaction and revenue.

Seller

Nova IT

Discussions

NovaTalks Community

Languages Supported

Azerbaijani, English, Russian, Ukrainian

Overview by

Zoia Levina (BSc Communication Science || Marketing Strategist)

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NovaTalks Media

NovaTalks telephony lets you automate and manage customer calls with ease – from IVR menus to call transfers, hold, and internal consultations. Control workload distribution and enhance call quality effortlessly

Add the NovaTalks widget to your site for quick, eye-catching customer support. It boosts engagement and makes it easy for visitors to reach out anytime.

NovaTalks automatically analyzes customer messages to uncover key trends and improvement areas – turning conversations into data-driven decisions.

Real-Time Reporting & Analytics Track performance with customizable reports and ready-to-use dashboards. Monitor key metrics like efficiency, agent productivity, and CSAT – all in one place.

NovaTalks integrates messengers, calls, live chat, and email into a single platform — making customer support fast, convenient, and organized.

NovaTalks Reviews (3)

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JR

Jorge R.

Senior HR Generalist

Government Administration

Mid-Market (51-1000 emp.)

10/22/2024

"AI chatbot functionality helps automate basic inquiries"

4/5

What do you like best about NovaTalks?

NovaTalks’ omnichannel has been helpful in helping us deal with your Customer Relations over the various messaging platforms. Locking the messenger list also provides the flexibility in choosing the degree and direction of reaching the audience by focusing on the desired channels or keywords. Review collected by and hosted on G2.com.

What do you dislike about NovaTalks?

Creating reports with extended statistics regarding customer service, for instance, the number of resolved cases, or the time it took to do so, involves manual data scraping or further app integrations. This failure to provide further detail in reporting means that it is difficult to monitor KPIs. Review collected by and hosted on G2.com.

LT

Lokesh T.

Tax Manager

Oil & Energy

Enterprise (> 1000 emp.)

10/14/2024

"Greatly assists with running simple questions"

4/5

What do you like best about NovaTalks?

NovaTalks has proven to be quite helpful to manage our customer support services. With all the messaging channels being managed on a single platform, the ability to respond has drastically increased the efficiency of our teams. Review collected by and hosted on G2.com.

What do you dislike about NovaTalks?

I personally do not think that reporting features depend so much on customization, they are somewhat limited in my opinion. Lastly, the lack of detailed analytical tools for own fortunes and misfortunes, customer sentiment, an agent’s performance, etc. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/30/2024

"Glowing Perspectives of NOVATALKS"

4/5

What do you like best about NovaTalks?

NOVA Talks serves as a comprehensive omnichannel platform which helps me in integrating all social channels into one cohesive solution Review collected by and hosted on G2.com.

What do you dislike about NovaTalks?

NovaTalks does not have a free version but does offer a free trial Review collected by and hosted on G2.com.