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NewgenONE Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

User Insights

Average based on 90 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

NewgenONE Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is NewgenONE, and what problem is it built to solve?

NewgenONE Digital Transformation Platform is an AI-first digital transformation platform that brings together process automation, content services, customer engagement, and AI/ML capabilities. It is built to help enterprises develop and deploy complex, content-driven business applications across cloud-based use cases such as onboarding, service requests, lending, and underwriting.

What company sizes and industries is NewgenONE the best fit for?

NewgenONE Digital Transformation Platform has its strongest reviewer-reported presence among enterprise organizations, particularly in banking and related financial services. Other represented segments include mid-market and small businesses, with users also coming from industries such as insurance, information technology, and education.
  • Company size: Enterprise organizations are the most prominent segment; mid-market and small businesses are also represented.
  • Industries: Banking is the clearest industry cluster, alongside financial services and insurance.
  • Other industries: Information technology and education are also represented.

How long does it take to implement NewgenONE across a team?

Implementation timelines vary, with three to six months the most commonly reported range. Teams also report shorter and longer rollouts.
Time to go live Relative frequency
3–6 months Most common
1–3 months Also common
6–12 months Less common
Under 1 month, including under 1 day Occasional
More than 12 months Occasional

What customer support options does NewgenONE provide, and how do users find the overall support experience?

Support is available through channels including email/help desk, phone support, and self-service resources such as a knowledge base. The experience can be helpful and responsive, though some teams encounter delays in technical responses or coordination, particularly around implementation and ongoing support.

What features or capabilities could make NewgenONE even more useful?

NewgenONE Digital Transformation Platform could be more useful with a smoother, more modern interface and stronger tools for monitoring and reporting. Improvements that would address recurring friction include:
  • Make navigation and the user interface more intuitive, with fewer steps to reach information.
  • Improve stability and performance by addressing bugs, lag, and occasional freezes.
  • Expand reporting, alerting, and workflow-monitoring capabilities.
  • Simplify customization, deployment, and upgrades, especially for tailored implementations.

NewgenONE Reviews (90)

Reviews

NewgenONE Reviews (90)

4.5
90 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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MG
Manu G.
Software Engineer
Enterprise (> 1000 emp.)
"Powerful Low-Code BPM Platform with Seamless Automation"
4/5
What do you like best about NewgenONE?

In my experience, NewgenOne stands out as one of the best BPM tools available. What I appreciate most is its low-code, no-code platform, which means you don't need extensive technical expertise to get started. Additionally, it offers comprehensive end-to-end automation and effective user management, both of which I find very impressive. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

The software has many bugs that need to be addressed, and the setup process is quite complicated, even when trying to set up a simple lab environment. Review collected by and hosted on G2.com.

GK
Ganesh K.
Enterprise (> 1000 emp.)
Originally submitted 3/1/2023
"Great value for money!"
5/5
What do you like best about NewgenONE?

Easy to integrate with surrounding systems and simplify AP processes to deliver higher productivity and process efficiency, Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

The user interface can be improved to make it more intuitive and friendly for the user. Review collected by and hosted on G2.com.

ramkumar r.
RR
ramkumar r.
Self Employed
Enterprise (> 1000 emp.)
"The best low code no code BPM platform"
5/5
What do you like best about NewgenONE?

Easy to use, train end users very quickly, no need for software expertise to create process flows. Any kind of process can be automated using this platform suite Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

Mobile apps to be perfected, web portal is good and desktop version meets all requirements of end clients. More integration connectors can be given along as off the shelf modules Review collected by and hosted on G2.com.

AN
afzal n.
Enterprise (> 1000 emp.)
"Overall experience with NewgenONE Digital Transformation Platform"
4/5
What do you like best about NewgenONE?

Our overall needs are met by the product. They have assisted us in improving our backend operational procedures, decreasing TAT, increasing productivity, and expanding our customer base. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

Lack of coordination between NewGen and Infrrd in support The implementation partners NewGen and HCL did not offer any "best-practices" advice. The schedule of the project has been significantly impacted by this. Standard accounting and content organisation inside the tool have inconsistent logic. Formatting and accounting values appear to be poorly or completely illogically organised within the programme. Review collected by and hosted on G2.com.

Roja S.
RS
Roja S.
Developer
Computer Software
Enterprise (> 1000 emp.)
Originally submitted 10/9/2023
"Smooth Document Management process"
4.5/5
What do you like best about NewgenONE?

We have been using it without any problems, for quite some time. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

The platform lacks a user drag-and-drop feature, which makes it difficult to create solutions. Creating scanning templates in the DMS application is also cumbersome. Review collected by and hosted on G2.com.

NH
Ngoc H.
Technician
Machinery
Small-Business (50 or fewer emp.)
"Usability and Simplified communication functionalities"
5/5
What do you like best about NewgenONE?

NewgenONE Digital Transformation Platform meets has been functioning flawlessly for quite some time now. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

The process of routing supporting documents for approval is time consuming. We find ourselves in need of creating templates for scanning in the DMS application. Review collected by and hosted on G2.com.

Haritima D.
HD
Haritima D.
Associate Consultant
Enterprise (> 1000 emp.)
"Reliable and Easy document management"
4.5/5
What do you like best about NewgenONE?

It is simple to handle and classify documents; we use it in conjunction with BPM processes; we archive papers using it; and it is all good, dependable, managed, and simple to use.

One feature worth highlighting is the ease with which you may access any archived item with only a few clicks. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

Nothing; everything is working well and fulfilling our wants and requirements; we've been using it for a while now with no problems. No improvements needed as of now Review collected by and hosted on G2.com.

Reem A.
RA
Reem A.
RPA | BPM Senior Developer
Enterprise (> 1000 emp.)
"Easy & Reliable Documents Management"
4.5/5
What do you like best about NewgenONE?

Managing & classifying the documents is easy; we use it along with the BPM processes'; we archive the documents through it, and it's all good, reliable, manageable and easy to use.

One point worth mentioning is the ability to reach out to any archived item within a few clicks. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

Nothing, it's all functioning without issues, and it serves the needs and the requirements as we have been using it for a long time now, and we haven't faced issues. Review collected by and hosted on G2.com.

Anudeep N.
AN
Anudeep N.
Software Engineer
Enterprise (> 1000 emp.)
"Digital Transformation"
5/5
What do you like best about NewgenONE?

The transformation of the world into digital which achieved great milestones of turning the users to digital Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

It should reach every user that can help the company to increase its capabilities Review collected by and hosted on G2.com.

AS
Ajay S.
Enterprise (> 1000 emp.)
Originally submitted 3/3/2023
"Newgen Poonawalla DMS"
4.5/5
What do you like best about NewgenONE?

Newgen DMS puts all documents in one place, ensuring that all employees work with the same set of information and retrieve the same documents from a central repository. This centralized repository of critical documents can serve as a “source of Information/collection of documents” across the organization.

The purpose of a DMS is all time documents available across the organization, and DMS is to facilitate the transfer of information from its author to its readers.

NewgenONE Digital Transformation is a reliable and trusted platform that provides flexibility, low code configuration, and is easy to use. Review collected by and hosted on G2.com.

What do you dislike about NewgenONE?

Can batter look and feel like the world's best platform? Improve the delivery time, which is too high currently, be more flexible in the implementation stage, and support quickly. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

22 months

Average Discount

10%

NewgenONE Comparisons
NewgenONE Features
Document Generation
Process Design
Process Repository
Access Controls/Permissions
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Process Routing