# How are you using MSG91 for appointment confirmations and OTPs, and what admin/reporting gaps remain?

We have been able to maintain work quality thanks to consistent speed and a high message delivery success rate, and setup and cross-system integration were straightforward with clear API documentation. We mainly use MSG91 for patient appointment confirmations, clinical alerts, and OTP verification, which has reduced manual follow-ups and no-show rates. The main pain points are an inefficient admin dashboard and reports panel, plus difficulty getting instant live chat help for complex technical issues. How are others handling reporting and support needs while scaling these use cases?

##### Post Metadata
- Posted at: 2 months ago
- Author title: Senior Service Delivery Manager at Physiological Measurements Ltd
- Net upvotes: 1



## Related Product
[MSG91](https://www.g2.com/products/msg91/reviews)

## Related Category
[Communication Platform as a Service (CPaaS)](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

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