What do you dislike about Movemedical?
Note, these are my opinions and I am only speaking for myself.
In no particular order:
1. MoveMedical does not use terminology that aligns with our business. At 2-3 thousand for each change to terminology it is not worth the investment most of the time. Our reps struggle with the terminology and frequently make mistakes or call in as a result.
2. MoveMedical requires too many clicks/taps to get anything done. This makes it difficult for the reps to learn. We have created help documents, PowerPoints, run office hours twice a week, and get on one off calls with regions. They just do not get the system.
3. The administrative burden has skyrocketed. The system is so complicated that not many people understand the workings of Move. As a result, any order that goes outside the 'norm' gets escalated the admin team.
4. We have received no formal training on our build of Move. There are things that even our admin team does not understand.
5. The 'permissions' are grouped together in a convoluted way. What each permission does is stored on a spreadsheet. This does not make it easy for us to understand what these permissions do. As a result we have opened several tickets for 'bugs' that we not bugs. They were a result of us not understanding all the permissions that accompany 'Manage Audit'
6. Users are not able to export data from orders in Move. So if there is an issue with an order we need to go line by line in the UI to look for an error. This is a huge burden for large orders. For example I am trying to chase down an issue where there was 402 items on a return but the signal was only sent for 243. Now I need to comb through this return line by line to look for anything 'off'. We were told that this feature was 'right around the corner' back in April of 2025
7. Since our company does annual territory realignments we had to turn off the pipeline that automatically loads new sales reps. As a result I now have to manually upload every new user, update home addresses, name changes, or change in territory. I used to be able to upload them in small batches which made it easier for me. Now I have to maintain a master list of all the reps to ensure that the RBU values are being correctly assigned to each rep. Having to maintain a master list of reps come with it's own set of issues. If there is an erroneous comma anywhere in the document I need to comb through it line by ling to find it and remove it. This task eats up 10% of my week and is a huge waste of my time. Every time that I bring up the issue I am told that it is not something that can be fixed.
8. Getting data our of MoveMedical is difficult. We are having to create custom reports to account for short comings with MoveMedical. I personally can't seven access the Move SQL server. I have talked with the Move team and our internal IT team and no one can seem to figure it out. I have given up on this. So all the custom reporting is bottlenecked to one person.
9. We were told the Flutter UI would streamline some of the processes for our reps. After getting my hands on it, I did some testing on it. When comparing it to the old UI, the flutter version added 3-4 more clicks for each transaction.
10. Every time we release a new build some of our reps lose the ability to scan double barcode. Our instructions to them are to delete and reinstall the app. This fixes the issue but we still get calls about it all the time.
11. There is no 'history' tab on the audit. This makes it difficult to see who did a specific action. We can only see when the items were scanned in.
12. There are certain features that we need from MoveMedical that we get told 'No' on because the product team does not think it is the correct way to do business. We are paying for a service from MoveMedical, so it is hard for me to understand why MoveMedical is dictating the way we operate our business
13. When we first started on MoveMedical we were sold on the time saving that it would provide to our company. Instead, I have seem my collogues workload dramatically increase.
14. Bugs that are not reproduceable are considered to be a 'one off' and it is recommended that we close the ticket. This does not help explain the issue to a frustrated rep or their manager.
15. If a rep starts a transaction but leaves the app before it is created it 'locks up' that piece of inventory for ~45 minutes. This is frustrating to the reps and increases the administrative burden. We get asked at least a dozen time a week why a piece of inventory is not showing, when they just saw it.
16. MoveMedical is so complicated that reps just use it as a scapegoat for any issue. While this is mostly an internal issue, all the reports of 'Move is broken' come to me because the other users are not able to confirm or dispute the claim.
In summary: Trying to implement Move feels like trying to pound a square peg into a round hole. Review collected by and hosted on G2.com.
