PioneerRX Reviews & Product Details

PioneerRX Overview

What is PioneerRX?

PioneerRx is the #1 pharmacy software chosen by independent pharmacies determined to make a difference in the future of healthcare. With 50% of our business coming from referrals, PioneerRx software has become the tool of choice for innovative pharmacies. Our weekly, cutting-edge improvements provide speed, simplicity, consistency, and flexibility. Join our mission to Save + Revitalize independent pharmacy.

PioneerRX Details
Website
Product Description

PioneerRx is a pharmacy sofwtware that includes features such as Apple iPad Signature Capture, Email/Text Customer Notification, Hard Copy Imaging Workflow and more.


Seller Details
Seller
PioneerRX
Company Website
HQ Location
Irving, TX
Twitter
@PioneerRx
1,585 Twitter followers
LinkedIn® Page
www.linkedin.com
209 employees on LinkedIn®
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PioneerRX Reviews

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is an overloaded app that where its functions are organized on the top bar and even broken down further. I like how there are so many components to it even though it might be intimidating at first. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the dull layout, but everything's zoomed out to fill the screen with more tabs and make it more efficient. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It may seem very overwhelming, but it gets easier and soon you will realize everything is there for more efficiency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am typing and processing prescriptions whether it's electronic, intake, walk-in, verbal, or transfer. I can view the rejection, do overrides, and see specific medications I am choosing. Review collected by and hosted on G2.com.

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Pharmacy Intern
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ability to use the printed receipt information as the label for the bag. I also like the transparency on the pricing information. Review collected by and hosted on G2.com.

What do you dislike?

The system is not windows based, making it difficult to navigate. The pharmacist verification screen is also difficult to run DUR reviews on. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The support team is able to assist you in building out the program to make it more user-friendly Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have found ways to increase the user-ability of the program Review collected by and hosted on G2.com.

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Nationally Certified Pharmacy Technician
Recreational Facilities and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

SyncRx is amazing. I am in charge of our sync program and have more than 550patients to manage and pioneer makes the process seem less. Over all layout is also easy to maneuver. Review collected by and hosted on G2.com.

What do you dislike?

They don’t work as well with vow phone system as we would like. Vow has their side of the text messaging platform set up hut pioneer does not have theirs. It would make communicating with patients much easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pioneer has options for numerous reports that are very helpful for the business such as profit reports. We often use pioneer reports to analyze data for better patient care and better profit opportunities. Review collected by and hosted on G2.com.

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Pharmacy Intern
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It better keeps track of where the prescription is in the processing stages, keeps track of inventory, and allows paperless auto fills and syncs. Review collected by and hosted on G2.com.

What do you dislike?

Finding the formula for certain compounds, such as Mary’s Magic is very tedious. Unfortunately, you can’t see a preview of the formula before you click on it. So most of the time it takes over twice as long to find the right formula than it is to make it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It really helps let you know what stage the prescription is in. Before pioneer you had to look all over the store to find where one was. Pioneer really helps narrow down the search so you don’t look like an idiot in front of the customers. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Overall, PioneerRx was an easy software to use as a pharmacy technician. I liked the neat user interface, many keyboard shortcuts, and method of contacting customer service. Review collected by and hosted on G2.com.

What do you dislike?

The one feature I experienced the most problems with was the automatic refill feature. There were some positive parts to it, however, it had many glitches. For example, prescriptions would not pop up for autorefills if the delivery driver did not assign the Rx as completed, although it did show that it was delivered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PioneerRx inventory control, post-edit popup (when negative profit), and its ease of use have helped us as an independent pharmacy to enhance and increase our methods and levels of service. Review collected by and hosted on G2.com.

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Pharmacy Intern
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is easy to learn and use for new users. Data entry and processing are not complicated. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes I had problems to see all the notes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ordering and inputing is fast. Review collected by and hosted on G2.com.

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CPhT -Compounding Technician
Events Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love the functionality of PioneerRx. It works great for a smaller independent pharmacy like I work at but it also has all the features that would be useful in a bigger chain store. I love the interface it has with PK Software from PCCA for compounding. This has made billing so much easier for me. The workflow features when used correctly can really maximize efficiency and help prevent errors. I also believe this software is very user friendly. The install/training team was great and patient answering all our questions and easing us through the transition. Review collected by and hosted on G2.com.

What do you dislike?

There are some features that I think would be useful as far as reports. It is harder to navigate sales reports and if a vendor is not auto-linked. There is however and idea button where you can submit ideas for upgrades and vote on the ideas submitted by others so that they are aware of the needs of their clients. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend PioneerRx. It is a very user-friendly and efficient system. The installation and customer service teams are outstanding. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work-flow efficiency. Helps to eliminate errors. Also alerts us to how many Rx a patient has and where in the pharmacy they are located. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy and very unique. Really enjoyed the patient profile sorting system. Best pharmacy software I've ever used hands down. I've used nextgen, pharmaserv, and a few others, but Pioneer blows them out of the water in user friendliness and efficiency Review collected by and hosted on G2.com.

What do you dislike?

Cannot think of anything that applies at this time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unsure Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

That we can run claims okay with this tool. Review collected by and hosted on G2.com.

What do you dislike?

Pioneer doesn't have a specific event for reversals. That would be nice. The events in general are pretty messy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving the fact that we run a pharmacy and need something to receive escripts and process them. We realized that the software is pretty basic and could benefit from automation. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Great and reliable software system. User friendly Review collected by and hosted on G2.com.

What do you dislike?

The system will fail randomly and cause lost data Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It’s has helpful prescription and doctor tracking tools and its very easy to run reports. Review collected by and hosted on G2.com.

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Pharmacy Intern
Pharmaceuticals
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Pioneer allows easy data input and organizes information in an efficient way. Review collected by and hosted on G2.com.

What do you dislike?

The system has broken a couple mornings within the past two years. This holds workflow up while we try to fix it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use PioneerRX to input patient data and process prescriptions. It is pretty easy to learn and multitask on. Review collected by and hosted on G2.com.

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Cpht. Pharmacy Technician
Pharmaceuticals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I do like the excellent customer service during office business hours. I enjoy that it is great to teach new employees on. It is very user friendly. Review collected by and hosted on G2.com.

What do you dislike?

After normal business hours after 5pm, no help, unless calling a customer service number elsewhere, until the next business day Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Future fills not automatically filling into the que to be filled on that day Review collected by and hosted on G2.com.

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Pharmacy Technician
Pharmaceuticals
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The future fill option is great. Our old system we had to print and keep a calendar Review collected by and hosted on G2.com.

What do you dislike?

No complaints. This system is so much better compared to the previous system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to keep up with pricing and inventory Review collected by and hosted on G2.com.

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