How easy it is to access and get the information and product you need Review collected by and hosted on G2.com.
The wait times and being placed on hold can be time-consuming in my day Review collected by and hosted on G2.com.
The general UI is very simple for the end user and there is a very clear direction of the flow through the work process. Carepoint Support is amazing shout out to Rachel and all of her team for working through many trouble shooting, configuration, and user errors with me as we worked together to increase efficiency and ensure that patients orders were shipped on time. You have most of the features you need and alot of the ones you dont. Review collected by and hosted on G2.com.
While the people behind the application are great the application itself is starting to show its age. And not in a good way as more and more offices are migrating over to office 365 and competitors are discounting prices even more. The back-end architecture of the application is struggling now to meet the demands of the customer especially as they are growing in size, products, and services available. Review collected by and hosted on G2.com.
Tracks every action done by user with date and time stamp and user initials Review collected by and hosted on G2.com.
Too many steps to do a simple task, such as a medication refill Review collected by and hosted on G2.com.
Easy to use interface, very user friendly Review collected by and hosted on G2.com.
Customer support can take a while to respond Review collected by and hosted on G2.com.
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