Hi Robert,

We appreciate your feedback and review! I'm glad you're able to make use of having as many users as you need. We do appreciate the feedback on the mobile app and we had a new app update just yesterday to fix some minor issues, if that helps! If you have any particular feedback on what you'd like to see in future app updates (or any other comments/questions), don't hesitate to let us know at contact@mobile-text-alerts.com. :)

Hi Scott,

Thank you so much for the nice review!

Glad to hear you find it easy to use and good for communicating! We appreciate all the feedback and are so thankful for your business. :)

Hi Lori,

Thank you so much for your comments! We're thankful you're able to use the service to get texts out to a lot of people and get more member participation. If you'd like a free walkthrough of all the features and functions, you're welcome to reach out to contact@mobile-text-alerts.com and they could set something up. You can also check out the documentation at https://mobile-text-alerts.zendesk.com/hc/en-us if that helps. :)

Hi there,

Thank you so much for the review! We're so glad you've been able to use services to send out messages quickly to your staff.

In case it helps, the SMS character limits are universal; however, you can still send messages that are longer than the character limits (they will just count as more message credits). Also, when replying to a message, it will only go to 1 user (the user that sent the initial message). For any clarity or confusion with that, don't hesitate to reach out to support at contact@mobile-text-alerts.com. :)

Thanks again and we appreciate your business and feedback!

Hi there,

Thanks so much for your review!

"Easy to use" is one of our primary goals for our platform, so we're glad you feel that way about it. :)

Please let us know if there's ever anything you need on our end!

Hi John,

Thank you so much for your review! Sorry to hear that you didn't find the platform helpful to solve a specific business need, and that you were charged after your cancellation.

Texting is such a powerful medium for businesses - I'm confident we can work together to help you get the most out of your system and see great results with whatever communication goals you have (whether you're using texts for marketing, for customer support, or for some other notification purpose).

Would you be willing to hop on a free 1-on-1 consultation via Zoom and we could give you an individualized evaluation? That would help us make sure you're fully equipped to take advantage of the power of texting for your business. You can schedule a call at your convenience here: https://calendly.com/mobile-text-alerts/demo

Also, if you haven't already, don't hesitate to reach out to contact@mobile-text-alerts.com and they can get you a refund for your post-cancellation charge.

Hi there,

Thank you for review and your valuable feedback a while back!

I'm following up to let you know that the user interface has now been updated to a more modern and sleek design. The new interface is set up to be more attractive and user-friendly than ever! If you haven't already, you can toggle the "use new experience" option to "on" within your dashboard.

If you have any thoughts about the new design, we'd love to hear them! Don't hesitate to reach out to contact@mobile-text-alerts.com with any feedback.