Microsoft Outlook

By Microsoft

4.5/5(3,524)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use in Microsoft Outlook, praising its organization and convenient web access. (267 mentions)
Users value the calendar integration of Microsoft Outlook, enhancing organization and scheduling for effective time management. (139 mentions)
Users value the seamless integrations of Microsoft Outlook with other tools, enhancing their productivity and workflow efficiency. (139 mentions)
Users appreciate the efficient scheduling features of Microsoft Outlook, seamlessly integrating communication and task management in one platform. (128 mentions)
Users value the ease of integration and advanced tools in Outlook, enhancing productivity and communication effortlessly. (98 mentions)
Users report slow performance with Outlook, especially when dealing with large inboxes and frequent freezing issues. (92 mentions)
Users find the slow loading of Microsoft Outlook frustrating, often turning to alternatives for quicker access to emails. (91 mentions)
Users find the missing features in Outlook frustrating, with significant gaps compared to previous versions hindering functionality. (74 mentions)
Users experience sync issues with Outlook, leading to confusion and delays when coordinating with other tools. (49 mentions)
Users report difficulties with email delivery issues in Outlook, impacting the overall reliability of the service. (48 mentions)

5 Pros or Advantages of Microsoft Outlook

5 Cons or Disadvantages of Microsoft Outlook

Microsoft Outlook Reviews (136)

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Microsoft Outlook Reviews (136)

View 9 Video Reviews
4.5
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Lorenzo B.
LB
Lorenzo B.
1st Line Support Consultant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Your Everyday Communications Champion Emailing Application"
5/5
What do you like best about Microsoft Outlook?

MS outlook as we affectionately abbreviate and call it is our Go to tool for all of our professional communications we sent out on a day to day,

its integrated into almost all applications and I use it so regularly that its a part of me and has been for many years,

Apart from the convenience and the awesome looks for an email application Outlook is straightforward and intricate at the same time

you can literally get the application on all device platforms so its easy to implement and add to your arsenal of applications

We are the customer support and I am able to always help our customers and receive help for the application when needed

From my day to day support I provide for this outlook owa and all of its comfy features has a huge soft spot for all our customers and us in the support industry even the 32bit version still works for outlook classic wonderful app Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The new outlook doesn't have all of the features outlook classic has but its still convenient and easy to setup and use

I don't mind change but not all of the world especially customers like change Review collected by and hosted on G2.com.

Darshan K.
DK
Darshan K.
Associate GTM Engineer
Automotive
Mid-Market (51-1000 emp.)
"Microsoft Outlook: All-in-One Email, Calendar & Tasks with Seamless Microsoft 365 Integration"
5/5
What do you like best about Microsoft Outlook?

The thing i like most about Microsoft Outlook is the fact that it integrates email, calendar and task management. It is a trustworthy, simple to arrange talks through folders and regulations, and is also smoothly integrated with the rest of the Microsoft 365, which makes everyday communication and scheduling more effective. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The feature i hate about Microsoft Outlook is that at times the interface appears crowded with numerous panes and features appearing simultaneously. Search is sometimes inconsistent and with large mailboxes, there can be reduced performance. It is strong, however it might require time to adapt it to my workflow. Review collected by and hosted on G2.com.

LA
Lokesh A.
Insight Leader
Mid-Market (51-1000 emp.)
"Outlook Ecosystem Makes Work Easier Across Desktop and Mobile"
5/5
What do you like best about Microsoft Outlook?

Outlook helps us run the business. It supports communication with clients and stakeholders, and the built-in AI tools, along with a variety of other tools, make day-to-day work easier. The best part is the Outlook ecosystem, which keeps all the required tools available both on the computer and on the phone. MS Teams integration and copilot have been super helpful. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I don’t have anything I dislike about Microsoft Outlook. Review collected by and hosted on G2.com.

Luis R.
LR
Luis R.
Billing Specialist
Small-Business (50 or fewer emp.)
"All-in-One Communication and Scheduling That Keeps Me Organized"
5/5
What do you like best about Microsoft Outlook?

What I like best about Microsoft Outlook is how it keeps communication and scheduling organized in one place. The integration between email, calendar, and task management makes it easy to manage meetings, deadlines, and daily priorities without needing multiple tools. I especially like the calendar features, which allow me to schedule meetings efficiently, set reminders, and coordinate with teams while seeing availability in real time. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

One of the things I dislike about Microsoft Outlook is that it can sometimes feel cluttered, especially when managing a high volume of emails, meetings, and notifications at the same time. It can take extra effort to keep inboxes organized, and important messages can occasionally get buried if filters and folders are not carefully maintained. Review collected by and hosted on G2.com.

ST
Sushil T.
Service Delivery Manager
Enterprise (> 1000 emp.)
"Microsoft Outlook: Great Integration and Features"
4/5
What do you like best about Microsoft Outlook?

What I like most about Microsoft Outlook is how it quietly fits into my daily routine. I depend on it daily for emails, calendar, meetings, and reminders as all these are in one place, and over time it becomes very easy to stay organized. The search is dependable, the calendar helps avoid scheduling mistakes, and the integration with Teams and Office tools feels natural. it just works for me as its stable, familiar, and something I can rely on every workday. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

What I dislike about Microsoft Outlook is that when my mailbox gets heavy, it tends to slow down and becomes less responsive. The search usually works, but when it misses an email I know exists, it’s really frustrating. It does the job, but the experience can feel more complicated than it needs to be. Support responses often feel generic and it usually takes longer than expected to reach someone who truly understands the problem. Review collected by and hosted on G2.com.

Stacey C.
SC
Stacey C.
Community Association Manager
Enterprise (> 1000 emp.)
"Outlook is convenient and easy to use"
5/5
What do you like best about Microsoft Outlook?

I’ve been learning more tricks with the upgraded outlook MSO365 I really love being able to change the fonts to easily recognize various senders and also the prepared templates that are saved I can easily just drop into repetitive messages. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I really like the old style and layout of Outlook as opposed to the new layout is a little difficult to use so I prefer to keep it on the previous style. Review collected by and hosted on G2.com.

HP
Hari P.
RFX Sourcer
Mid-Market (51-1000 emp.)
"Powerful, Secure, and Seamlessly Integrated—Outlook Keeps Work Organized"
5/5
What do you like best about Microsoft Outlook?

Microsoft Outlook is a powerful and reliable communication tool. It helps me manage emails, calendars, meetings, contacts, and tasks all in one place. As a part of Microsoft 365, outlook works smoothly with other Microsoft tools and offers strong security, making it easy to stay organized and connected at work. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Microsoft Outlook has many useful features, but sometimes it feels overwhelming because of number of options available. The interface can be bit complex for new users, and performance may slow down when handling large volumes of emails. Review collected by and hosted on G2.com.

Kelly K.
KK
Kelly K.
Accounting Coordinator
Mid-Market (51-1000 emp.)
"Easy to Use and Feature-Rich—Microsoft Outlook Stays Reliable"
5/5
What do you like best about Microsoft Outlook?

Overall, I like how easy it is to use—Microsoft Outlook remains a constant for me, even with updates. I use it daily for both work and personal needs. I also enjoy the features it offers, such as delaying sends, callback messages, and being able to like or use emojis to react to messages instead of having to write a full response. I’ve also found the Copilot integration features helpful. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Dragging files for download — I used to be able to drag and drop attachments directly from Outlook, but now I have to download them first. Review collected by and hosted on G2.com.

Maulik P.
MP
Maulik P.
Project Lead eDiscovery
Legal Services
Mid-Market (51-1000 emp.)
"Reliable and Organized Email Platform for Everyday Work"
5/5
What do you like best about Microsoft Outlook?

I really like how Outlook brings everything together in one place emails, calendar, contacts, and tasks. The interface feels clean and easy to navigate, and I love how I can schedule meetings directly from my inbox without switching apps. The focused inbox helps me keep important messages at the top, and integration with Teams and OneDrive makes collaboration smooth and quick. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Sometimes Outlook can feel a bit heavy, especially when syncing large mailboxes, it slows down or freezes for a few seconds. The mobile app could also be a little faster when loading attachments or switching between accounts. Other than that, it’s generally very dependable. Review collected by and hosted on G2.com.

Osvaldo B.
OB
Osvaldo B.
Tecnico cinematografico
Entertainment
Small-Business (50 or fewer emp.)
"User-Friendly and Visually Appealing Email Solution"
4.5/5
What do you like best about Microsoft Outlook?

I really enjoy using Microsoft Outlook. The interface is attractive and user-friendly, making it simple to navigate. I appreciate being able to add multiple email accounts, which allows me to send and receive emails from one place. Unlike many similar services, Outlook is straightforward to use and has a visually appealing design.

Outlook also integrates easily with other software, such as various browsers, which makes opening links from emails convenient. Additionally, I like that I can access the service on multiple devices, including my PC, tablet, and smartphone.

Overall, I am very satisfied with this service. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Microsoft Outlook can occasionally be a bit slower compared to other similar services. This can be frustrating, particularly when you're waiting to receive codes for two-factor authentication. Review collected by and hosted on G2.com.

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Outlook
4.5/5(3,524)