MessageGears Reviews & Product Details

MessageGears Overview

What is MessageGears?

MessageGears enables the world’s top brands to orchestrate dynamic, high-volume, cross-channel marketing messages with speed and precision by providing a platform that overcomes the inherent limitations of marketing cloud email systems.

MessageGears Details
Languages Supported
English
Product Description

MessageGears is the only cross-channel messaging platform built from the ground up to solve the unique data challenges Super Senders face with their marketing campaigns.

How do you position yourself against your competitors?

The MessageGears platform does not require any data replication or syncing; your customer data stays behind your firewall where it belongs. The software resides with your internal database and integrates easily, allowing marketers to tap into all of their customer data instead of needing to pick and choose what to send to their provider.


Seller Details
Seller
MessageGears
Company Website
Year Founded
2010
HQ Location
Atlanta, GA
Twitter
@MessageGears
2,845 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
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MessageGears Reviews

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Software Development Engineer I
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Message Gears provide a plethora of tools and features which help us manage and automate email delivery. This is taken a lot of overhead out of our daily work as we don't have to maintain our own email servers and template management tool. Review collected by and hosted on G2.com.

What do you dislike?

Their main interface application cannot autoscale, so we are still facing challenges around high volume sends. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MessageGears are our primary email service provider. they also provide real-time analytical data for all our deliveries. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of use and connecting to the tool and once connected the capability of testing emails on all devices and all versions. Review collected by and hosted on G2.com.

What do you dislike?

If you have complicated segmentation it is a bit limited but other than that there are more pros than cons! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using as a connection to GCP Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Best: I needn't setup targeting/Audience every time, just need to change values in some fields. Review collected by and hosted on G2.com.

What do you dislike?

Dislike: Updating counts/refreshing recipient takes a long time; lots of setup need to be done by our BI team rather than just in MG, so not intuitive enough for Email team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Will be great if it can be faster with count/recipient refreshing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to pull data dynamically from our DW and customize the Email which is great. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The message gears team is very responsive, and provide extensive support whenever necessary. The cloud solutions and analytics they provide are very good Review collected by and hosted on G2.com.

What do you dislike?

Their accelerator app does not scale very well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using MessageGears takes the stress away from keeping our own Email Servers and analytics as they provide the complete solution. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

What I like best about Message Gears would be the ability to go in and edit HTML very easily rather being stuck with the drag and drop functionality. This is very important because the actual drag and drop functionality causes the email to have bugs in different email clients. Review collected by and hosted on G2.com.

What do you dislike?

The HTML editor itself is extremely irritating, so I have to copy the code into another program to edit and then replace the code in the Message Gears editor. Also, the insights are not as robust as our Hubspot platform. It would be nice if we could see more compelling data such as that. It would also be nice to see the emails running as a campaign. In turn, it would be nice to be able to track the users actions upon receiving the email and to be able to learn more information about who they are and where they are. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If message gears were able to become a more robust tool such as Hubspot, then it would be a more compelling tool to continue to work in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need automated transactional emails that send to users based on a completed activity. Unfortunately, most, if not all, go to spam. Support from Message Gears is not super helpful. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A unique product that is among few software's that provides email marketing services that combined the power/security of on-premise capabilities with efficiency and most importantly scalability of consistent cloud delivery. How amazing is that? Not to mention the software is very user-friendly with a *reliable* support staff at your assistance. Review collected by and hosted on G2.com.

What do you dislike?

Intended for large-scale companies. As a small company, we were deterred from our targeted audience and quickly tried to reach other audiences. Didn't turn out so well, ended up wasting more time instead of targeting our niche market. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Specifically built for marketers who are data driven at a large scale. It is one of the most promising software's on the market. Side note, do not get if you are a startup or small business.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Management wanted to combine data integration, security, and marketing automation at a large scale. Ideally were seeking to expand audience, however this wasn't the case. While this was mainly a managerial decision instead of a software deficiency. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Expedia OCC team uses messagegears as their email delivery service. From the time I have started working with MG, my experience has been great! They provide a lot of support, and their response time and knowledge breadth are very good! Review collected by and hosted on G2.com.

What do you dislike?

I would really like to see single sign on implemented for expedia, as right now, i have to greate a new account with a different email id for each and every accelerator instance i have to login to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use MG as our email delivery service. Any email we have to send out to customers, it goes through message gears. One huge benefit of working with them is the excellent support, and the response data we get from them every hour. That helps us a lot to determine which emails have been sent and which have been not. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageGears has enabled us to send more email more efficiently and more effectively than anyone else in our space. As an email marketing agency, we deal with clients who are either completely unable to deliver their own email on an enterprise scale, or are only able to achieve mediocre deliverability. Many of our competitors struggle with the same problem. With the flexibility and insights that MessageGears makes available, we have a huge leg up. Review collected by and hosted on G2.com.

What do you dislike?

MessageGears requires a substantial learning curve on the back end, and is not a turnkey solution (certainly not one that we could give to a client and let them run with it). There are certain situations where we would like to make a more turnkey model available to less technologically savvy users, but for our team internally -- using it every day -- it is powerful and effective. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We deliver more email than any of our competitors, and achieve far better inboxing and engagement than any of our competitors, thanks to the valuable and powerful information we get and utilize in MessageGears. It has enabled us to open entire new product lines for our clients, growing whole new sectors of the company from scratch. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageGears customer service is great! They are super responsive, helpful, go above and beyond to do what they can to meet our needs. They are also working hard at improving the service and bringing in new features that will help us even more. Review collected by and hosted on G2.com.

What do you dislike?

Can't schedule emails in user's time zone and can't localize email templates for language. We are a global company and offer 12 languages, if we wanted to format emails properly per language and send them to the whole world, that would end up being 36 total marketing campaigns. We would need to report on those 36 campaigns individually, even though it would actually be one campaign. This is extra difficult because there is no report builder to report on multiple emails at once, which is problematic for us because we have to send three campaigns for each campaign so that they send at semi appropriate times (because there is no feature allowing us to send emails in the user's time zone). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

MessageGears is a useful product that is cost effective. Its localization options are limited and that is the main drawback. Not being able to deliver emails in a user's time zone, and not being able to localize formatting and links for different regions or languages easily are our biggest pain points. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use MessageGears to email the user base for one of our fitness apps. It is a very cost effective option for us and we can do much of what need with it. The MessageGears team is the biggest benefit to this product, they are very responsive and welcome our feedback. Email marketing has been an important tool for our app's success. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

What I like most about MessageGears is how easy it is to design custom HTML email templates, duplicate, schedule, and send them. Review collected by and hosted on G2.com.

What do you dislike?

The thing I dislike most about MessageGears is the lack of reporting features for marketing emails. It would be great if there was more of a function to look at the results of your email in a really specific way. Who opened, clicked, bounced, etc. Most email marketing softwares have this feature, which is why I think MessageGears is lacking in this department. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend this product moreso for mass amounts of transactional emails. The marketing email tools are getting there, but still lack the reporting features needed to make this product my preferred method for marketing emails. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending a mass amount of emails at once. We've realized MessageGears can handle the sending of thousands of emails much better than many other email marketing softwares. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The analytics and ease of access to accounts. I am able to see all historical emails for the accounts I work with. Review collected by and hosted on G2.com.

What do you dislike?

The UI could use a bit of an update. At times it is difficult to navigate. That said, we do have a lot of data flowing through the service. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the full tool. Make sure you follow email marketing laws and don't buy lists. Blacklists do not help your situation so be sure to follow MessageGears recommendations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work for a Marketing Automation firm. I am able to see real-time stats on customer email sends and verify if there are any hang-ups in the email send process. Review collected by and hosted on G2.com.

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Marketing Technology Manager
Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageGears Database connection flexibility is paramount in our day to day operations Review collected by and hosted on G2.com.

What do you dislike?

Very little. They have addressed most of the concerns from my previous review. I believe documentation is still an area for improvement Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Have a person on staff that is good with SQL. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The ability to control our data structure is paramount. Message Gears allows for unmatched flexibility in this realm Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MessageGears provides some good data for seeing send performance--initially--as well as checking on sends that were not able to complete. Review collected by and hosted on G2.com.

What do you dislike?

Primarily that individual sends--to one person--are not accessible until the next day. So if a send didn't go out and I'm trying to check the logs in MG, I can't necessarily see what happened. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Typically checking on send performance or for errors in sends that didn't go out. Usually it has helped me gain info to take back to the individual sending the email so they can make adjustments to the send for optimization or fixing errors. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I love the Portal. Would like it to be a bit faster, but it is very easy to use and descriptive. Also, the Support team is always on-point and super helpful. Review collected by and hosted on G2.com.

What do you dislike?

The design could be a bit more modern looking. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Here I can check all the emails sent by our services and dig deeper on email events, etc. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Speed. Very speedy from creation to send Review collected by and hosted on G2.com.

What do you dislike?

The List Maker relies too much on SQL. Have had much easier used list makers with other ESPs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely take a test drive of MessageGears. They will most likely fulfill your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketing. Customer Service mass sends. Trigger campaigns. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Hybrid Infrastructure. Data resides with the customer. Cost.Support Model. Review collected by and hosted on G2.com.

What do you dislike?

None so far. Message Gears have been very supportive of addressing the features and needs of the customer. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transactional & Promotional Email Delivery to the customers. Review collected by and hosted on G2.com.

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Software Engineer/Developer 1
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Speed of development, and flexibility of the templating language. Review collected by and hosted on G2.com.

What do you dislike?

Ease of use for beginners, tools more for developers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows for components to be used in multiple campaigns. Organizes files well. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ability to build templates and campaigns in one place Review collected by and hosted on G2.com.

What do you dislike?

The slow load times. Counting users and loading a trial send takes way too long Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have everything you need listed out for your engineers before you make the switch Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've only been using it for a few months but it is useful having everything in one place Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everything is easy to find. Love the search option to quickly find projects I am working on. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I particularly disliked about message gears. I mostly use it to build emails. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am using it to build and send emails. Love the text launch and how to shows that it would look like if I were to send it. Review collected by and hosted on G2.com.

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UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of use to find the emails we sent to our customers (primary reason I used the program). Review collected by and hosted on G2.com.

What do you dislike?

I was able to find the above information because I was trained on the exact thing I needed to do, however, if I need to do something else, it takes a bit to find the correct menu. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communicating with clients Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Things can be more automated than other competitor Review collected by and hosted on G2.com.

What do you dislike?

different views for different access level Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Email marketing and email metrics Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Product itself and ability to expand/incorporate new features based on the client requirement.

Support Staff is awesome and response time is very fast. Review collected by and hosted on G2.com.

What do you dislike?

Initial Documentation and need an improvement. have more descriptive documentation for each of the areas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Hybrid System.

Cloud Infrastructure.

Cost Savings. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Transparency with End-to-End system. Like the status, efficiency and feed back loop. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how MG will display all of a customer's bulk sends in one place. Looking for stats is easy and I find error messages easy to read Review collected by and hosted on G2.com.

What do you dislike?

I dislike that I have to wait a full day to view any individual emails send the same day Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending Emails Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

How quick the support team responds. The support team knows what they're talking about. Review collected by and hosted on G2.com.

What do you dislike?

I wish there was SSO login. Creating multiple emails just to login for multiple brands is not great experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending marketing and transactional emails. Review collected by and hosted on G2.com.

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UL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customizable to support growing business needs Review collected by and hosted on G2.com.

What do you dislike?

Troubleshooting errors usually requires contacting support when emails fail to send Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/A Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having a centralized system to handoff email templates and have the sending of campaigns taken care of. Review collected by and hosted on G2.com.

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Do you work for MessageGears?