MessageGears Platform Reviews & Product Details

Technical Product Management in Expedia Engineering Group Review collected by and hosted on G2.com.

Nothing............................................................ Review collected by and hosted on G2.com.

I like the way of having support for different kind of campaigns for both transnational and marketing emails. Review collected by and hosted on G2.com.

Email delivery is slow compare to others. Review collected by and hosted on G2.com.

Besides offering a very good service, MessageGears provides great customer support when new problems or opportunities arise. Review collected by and hosted on G2.com.

nothing ------------------------------------------------------------------------------------------------------------------ Review collected by and hosted on G2.com.

Template customization with freemarker and also cool audience / context data configs Review collected by and hosted on G2.com.

Accelerator api are not full proof, still maturing. Review collected by and hosted on G2.com.

The simplicity of the product, while still being robust is very impressive. In the past I've worked with 4 other "Top-Tier" ESPs and this is by far the easiest one to use. Review collected by and hosted on G2.com.

If there was one thing I could point out that I don't particularly like, is that you must know SQL to write queries. At this point in it's development, I believe they should start working on other ways to write these queries, whether it's drag 'n drop using database attributes or something else. Review collected by and hosted on G2.com.

MessageGears allows us to be smart and nimble with how our user database informs our marketing campaigns. Our previous tool required us to manually pull and upload lists and we wanted to deep segmentation or include new attributes, while MessaageGears allows for this in real time with some simple queries. Recent updates have enabled us to roll out campaigns translated in our 12+ languages with significantly fewer steps. Their master template library structure has allowed us to create a centralized place for email designs and categorizations so that individual campaign creation is simple. Review collected by and hosted on G2.com.

MessageGears is a very robust technical tool, so the main downside is that it can be a tad complex for marketers or those without an engineering background. The campaign creation goes easier for someone who has somewhat of a technical background and the analytics could be a bit more robust on a per campaign basis. Review collected by and hosted on G2.com.

I like MessageGears becuase it just works. Really what I mean is that it's easy to use, quickly provides the necessary information, and it has a user friendly layout. Review collected by and hosted on G2.com.

Well, the one thing that I dislike is that they took away the feature of being able to see the Day Summary of sends and what has been send that day. That was super helpful. Review collected by and hosted on G2.com.

Templates for all our emails pieces and use of free marker! The standardized language allows for much easier troubleshooting and solution finding.

The new organization structure with folders are also excellent. Review collected by and hosted on G2.com.

No version control :(

Also it would be great if I could see what templates shared content is used in. Making a change to shared content feels very much like a gamble a lot of the time. Review collected by and hosted on G2.com.

The Customer Service is great when you open a ticket. I also think the user interface is easy to use. The amount of information you receive on a Bulk Job, for instance, is very helpful. As a user of MessageGears, it allows me to provide great customer service by conveying due diligence in the server to see what is occurring with our customer's emails. Review collected by and hosted on G2.com.

Recently the ability to view transactional emails was removed and that was a huge functionality of MessageGears that we used as a company. A huge portion of emails that we send out through our marketing automation platform are one-off (transactional) emails and the ability to see those emails are no longer available which will negatively affect our level of customer service for our customers. Review collected by and hosted on G2.com.

There were 3 primary reasons we chose to switch to MessageGears from our previous solution- 1) the 'hybrid' solution allows us incredible flexibility with our data, 2) responsive developers & support, and 3) aggressive approach to pricing that fits well with our unique sending patterns.

We've been very happy for about 3 years now with the service and the team. All 3 of our initial reasons have remained positives for the service. Review collected by and hosted on G2.com.

I would only have 2 areas that we'd consider 'dislike.' The interface for end users doesn't have nearly the polish of a MailChimp, which I do hear about from end users. It is however simple enough that users get up and running with very little training on our side. The other is almost more of a back-handed compliment; because they are constantly improving and adding features to the end-user interface, stuff breaks more often than you'd see on more of a consumer-focussed or less actively updated tool. Review collected by and hosted on G2.com.