Megamation Reviews & Product Details

Megamation’s DirectLine software plays a vital role in standardizing our work across the province, ensuring that all locations follow consistent processes. Its flexibility allows us to tailor the system to our specific needs—whether we’re tracking biomedical equipment details, monitoring the test equipment used in our work, or incorporating any of the many additional features we’ve added. In a fast-paced health care environment, DirectLine is able to change with us in a quick and efficient manner. This adaptability, paired with Megamation’s dependable performance, makes it an essential tool in our health-care operations. Their 24/7 support ensures that any questions or issues are addressed as quickly and efficiently as possible. Review collected by and hosted on G2.com.

Megamation Directline can be complex to learn, as it's very heavily customized, but the support team at Megamation works with us to ensure we're using the system to fit our needs. Review collected by and hosted on G2.com.

DirectLine’s ability to customize campus workflows is outstanding—it adapts to how a university actually operates. Our account manager, programmer team, and support team are consistently responsive, focused, professional, and easy to work with, turning feedback into solutions quickly. And the 24/7 phone/email support means we can reach a real person whenever facilities operations need help, day or night.

For a university environment, DirectLine covers the full lifecycle—from requester submission to technician completion—without leaving the platform. Our requesters use the web portal, technicians and staff work in the mobile app, and administrators manage the backend. Single sign-on (SSO) keeps access simple and secure for our campus community.

We rely heavily on automated workflows and scheduled reports, which reduce manual follow-ups and keep stakeholders informed. Core modules—PMs, work orders, time codes, employee records, and purchasing—are used daily. We also have a purpose-built standing-work-order process that fits recurring campus tasks. Review collected by and hosted on G2.com.

Because we use many custom screens and automations, upgrades require coordination and testing to ensure everything stays aligned. There’s also a learning curve for new staff—there’s a lot of capability, which is great, but unlimited training helps people get the most from it. That said, our account manager, programmer team, and support team are highly responsive, focused, professional, and easy to work with—24/7 phone/email support makes those moments manageable. Review collected by and hosted on G2.com.

DirectLine has grown with us over more than 20 years, becoming an indispensable part of how we manage facilities across campus.

We’ve been able to customize the system extensively — everything from timecards, time logs, and approval processes to new employee modules and automated email workflows has been built to match our unique operations.

DirectLine interfaces seamlessly with our IT database and our StarRez student housing system, reducing duplication of data entry and ensuring consistency.

The mobile app, web request portal, and single sign-on (SSO) integration make it accessible and easy to use for staff and requesters across the university.

Automated reporting and email notifications provide timely insights and keep everyone informed without requiring manual follow-up. Review collected by and hosted on G2.com.

Because we have so many customizations and modified screens, upgrade can be lengthy, and it requires coordination and testing to ensure our environment continues to run smoothly.

The system is very feature-rich, which is powerful, but it means new staff need training to take full advantage of everything.

Mobile user licensing can be a limitation when multiple departments want to expand usage simultaneously. Review collected by and hosted on G2.com.

Megamation’s adaptability is crucial for us, as we operate in power generation and face far more complex requirements than typical maintenance operations. The flexibility of their DirectLine software has enabled us to collaborate closely with them and implement custom features for Weekly Planning, Shutdown Planning, Permit management, and other essential aspects of our workflow. This has helped ensure that all our sites across the province maintain consistent experiences and processes when carrying out their duties. Additionally, Megamation’s 24/7 support means that whenever we have questions or encounter issues, they are addressed as promptly as possible. Review collected by and hosted on G2.com.

There can be a learning curve to using Megamation’s DirectLine software, particularly the desktop application, which has many custom/complex features, but the team at Megamation is always available to support us, answer any questions and assist with any issues that arose. Review collected by and hosted on G2.com.

What I like best about is how knowledgeable their staff is, and how customizable the software can be. We have weekly meetings with the Megamation team to review various ways we can better utilize the system. These calls have been extremely helpful. We discuss ways we can improve our processes. It’s like they are part of our team. Review collected by and hosted on G2.com.

With all the DirectLine features and implementations we chose to implement, the learning curve was overwhelming at first. So, we relied heavily on the free training and a 24/7 help line Megamation provides as part of the contract for help getting up to speed. Review collected by and hosted on G2.com.

The 24/7 customer service is excellent, and their support truly stands out. Li is an outstanding programmer who is always available to assist. Review collected by and hosted on G2.com.

I cant print report directly from the website Review collected by and hosted on G2.com.