The 24/7 customer service is excellent, and their support truly stands out. Li is an outstanding programmer who is always available to assist.

DirectLine’s ability to customize campus workflows is outstanding—it adapts to how a university actually operates. Our account manager, programmer team, and support team are consistently responsive, focused, professional, and easy to work with, turning feedback into solutions quickly. And the 24/7 phone/email support means we can reach a real person whenever facilities operations need help, day or night. For a university environment, DirectLine covers the full lifecycle—from requester submission to technician completion—without leaving the platform. Our requesters use the web portal, technicians and staff work in the mobile app, and administrators manage the backend. Single sign-on (SSO) keeps access simple and secure for our campus community. We rely heavily on automated workflows and scheduled reports, which reduce manual follow-ups and keep stakeholders informed. Core modules—PMs, work orders, time codes, employee records, and purchasing—are used daily. We also have a purpose-built standing-work-order process that fits recurring campus tasks.

Megamation’s adaptability is crucial for us, as we operate in power generation and face far more complex requirements than typical maintenance operations. The flexibility of their DirectLine software has enabled us to collaborate closely with them and implement custom features for Weekly Planning, Shutdown Planning, Permit management, and other essential aspects of our workflow. This has helped ensure that all our sites across the province maintain consistent experiences and processes when carrying out their duties. Additionally, Megamation’s 24/7 support means that whenever we have questions or encounter issues, they are addressed as promptly as possible.