Megamation Pricing Overview

DirectLine has grown with us over more than 20 years, becoming an indispensable part of how we manage facilities across campus.

We’ve been able to customize the system extensively — everything from timecards, time logs, and approval processes to new employee modules and automated email workflows has been built to match our unique operations.

DirectLine interfaces seamlessly with our IT database and our StarRez student housing system, reducing duplication of data entry and ensuring consistency.

The mobile app, web request portal, and single sign-on (SSO) integration make it accessible and easy to use for staff and requesters across the university.

Automated reporting and email notifications provide timely insights and keep everyone informed without requiring manual follow-up. Review collected by and hosted on G2.com.

Because we have so many customizations and modified screens, upgrade can be lengthy, and it requires coordination and testing to ensure our environment continues to run smoothly.

The system is very feature-rich, which is powerful, but it means new staff need training to take full advantage of everything.

Mobile user licensing can be a limitation when multiple departments want to expand usage simultaneously. Review collected by and hosted on G2.com.

DirectLine’s ability to customize campus workflows is outstanding—it adapts to how a university actually operates. Our account manager, programmer team, and support team are consistently responsive, focused, professional, and easy to work with, turning feedback into solutions quickly. And the 24/7 phone/email support means we can reach a real person whenever facilities operations need help, day or night.

For a university environment, DirectLine covers the full lifecycle—from requester submission to technician completion—without leaving the platform. Our requesters use the web portal, technicians and staff work in the mobile app, and administrators manage the backend. Single sign-on (SSO) keeps access simple and secure for our campus community.

We rely heavily on automated workflows and scheduled reports, which reduce manual follow-ups and keep stakeholders informed. Core modules—PMs, work orders, time codes, employee records, and purchasing—are used daily. We also have a purpose-built standing-work-order process that fits recurring campus tasks. Review collected by and hosted on G2.com.

Because we use many custom screens and automations, upgrades require coordination and testing to ensure everything stays aligned. There’s also a learning curve for new staff—there’s a lot of capability, which is great, but unlimited training helps people get the most from it. That said, our account manager, programmer team, and support team are highly responsive, focused, professional, and easy to work with—24/7 phone/email support makes those moments manageable. Review collected by and hosted on G2.com.