DirectLine has grown with us over more than 20 years, becoming an indispensable part of how we manage facilities across campus.
We’ve been able to customize the system extensively — everything from timecards, time logs, and approval processes to new employee modules and automated email workflows has been built to match our unique operations.
DirectLine interfaces seamlessly with our IT database and our StarRez student housing system, reducing duplication of data entry and ensuring consistency.
The mobile app, web request portal, and single sign-on (SSO) integration make it accessible and easy to use for staff and requesters across the university.
Automated reporting and email notifications provide timely insights and keep everyone informed without requiring manual follow-up. Review collected by and hosted on G2.com.
Because we have so many customizations and modified screens, upgrade can be lengthy, and it requires coordination and testing to ensure our environment continues to run smoothly.
The system is very feature-rich, which is powerful, but it means new staff need training to take full advantage of everything.
Mobile user licensing can be a limitation when multiple departments want to expand usage simultaneously. Review collected by and hosted on G2.com.
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