# MedEvolve Reviews **Vendor:** MedEvolve **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 17 ## About MedEvolve MedEvolve empowers healthcare organizations with award-winning effective intelligence solutions that provide unmatched transparency, automation and accountability for the revenue cycle. MedEvolve’s workflow automation and advanced analytics solutions reduce administrative burden and ensure staff are not only productive, but effective in the work effort they put in and that they are achieving the expected results. Additionally, MedEvolve’s effective intelligence solutions enable a remote workforce with task management, tracking and virtual communication tools that integrate directly with the practice management software. Increase margin, improve net collection rate and reduce overhead costs with effective intelligence from MedEvolve. ## MedEvolve Pros & Cons **What users like:** - Users praise the **excellent customer support** of MedEvolve, noting quick responses and helpful interactions whenever needed. (4 reviews) - Users find MedEvolve to be **easy to use** , with intuitive navigation and supportive customer service enhancing their experience. (4 reviews) - Users appreciate the **user-friendly design** of MedEvolve, making billing processes efficient and enjoyable. (3 reviews) - Users appreciate the **comprehensive features** of MedEvolve, finding it user-friendly and beneficial for learning and analytics. (2 reviews) - Users highlight the **user-friendly features** of MedEvolve, appreciating its ease of navigation and comprehensive analytics. (2 reviews) - Navigation Ease (2 reviews) - Response Speed (2 reviews) - Billing (1 reviews) - Business Efficiency (1 reviews) - Document Management (1 reviews) **What users dislike:** - Users find the **reporting process complicated** and feel they need more training to optimize MedEvolve's capabilities. (2 reviews) - Users find the **frequent updates** can complicate report building and sometimes slow down system performance. (1 reviews) - Users find the **inefficient reporting** process complicated and slowed down by recent updates, impacting their productivity. (1 reviews) - Users express concern over **insufficient training** , limiting their ability to fully utilize MedEvolve's features and capabilities. (1 reviews) - Users struggle with a **steep learning curve** in MedEvolve, feeling underprepared and needing more training on effective usage. (1 reviews) - Learning Difficulty (1 reviews) - Users experience **slow performance** with MedEvolve, particularly after recent updates that hinder efficiency and report building. (1 reviews) - System Unreliability (1 reviews) - Technical Issues (1 reviews) - Update Issues (1 reviews) ## MedEvolve Reviews ### 1. MOST USER FRIENDLY PROGRAM I HAVE USED **Rating:** 5.0/5.0 stars **Reviewed by:** sydney f. | Billing consultant/specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about MedEvolve?** Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing easier. They appreciate their clients and welcome input. Always quick to respond to questions and problems. The system easily integrates with our EMR program. Electronic payments and ERA's are easy to post. **What do you dislike about MedEvolve?** Still somewhat complicated to build some reports. A recent update slowed things down for users. **What problems is MedEvolve solving and how is that benefiting you?** Speeding up processing . I requested a more efficient way to post patient and insurance payments by line that are not auto populated. Right now that feature is in the schedule where you can post a copay or deposit and a past balance. Also a problem with an account with 2 Blue Cross insurance companies. It cannot diferenciate the primary from secondary so then does not post at all. Just discussed that with Medevolve. Also, if a code is downcoded by insurance it will only post the payment and not the adjustment. Another discussion. And thirdly, if a supplement payment after medicare has many lines, it only posts part of them.. ### 2. Customer Service is Some of the Best in the Business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2024 **What do you like best about MedEvolve?** My favorite thing about MedEvolve is the Customer Service team. Most times, my issues are resolved in one call or email. In a busy office, this is a valuable time safer. The ease of learning the software is another big win for a new employee. My new team members were able to hit the ground running with minimal downtime. **What do you dislike about MedEvolve?** My office had already been using MedEvolve for over 10 years prior to my joining them. I believe we are underutilizing the program. The biggest downside is I don't know what I don't know. Also, I would like more training on how to build out the reports that I need. **What problems is MedEvolve solving and how is that benefiting you?** When I joinged the Practice as Adminiatrator, I found there were many accounts that were not being collected after 90 days. MedEvolve has helped me tracked collections and increase the collection rate of the office. ### 3. Medevolve has the best customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about MedEvolve?** The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Medevolve has many features and the analytics available to us is vast. The best thing about Medevolve though is their customer service. Any question we have we are met with a timely and positive response, everyone who we have encountered at Medevolve is very nice and very helpful. **What do you dislike about MedEvolve?** There really isn't anything to dislike. The program itself is easy to use and teach and the company is amazing. **What problems is MedEvolve solving and how is that benefiting you?** The practice management and medical billing is what we use daily. Everyone including our physicians use Medevolve daily. It's easy to view several schedules at once, we keep track of when our patients arrive and when they have upcoming appointments. We are able to process our claims the next day and the claims process is seamless. The claim scrubber identifies coding issues and we are able to quickly correct errors and get our claims out timely so we can get payment back qickly. The practice management system is so easy to use. We can tell when a patient arrives, when they are scheduled to come back and previous appointments with a quick couple of clicks. It allows us to put people on a waiting list so when we do have a cancelation we are able to fill the spot right away to help get patients in quicker and to not loose out on revenue. ### 4. Many years with MedEvolve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about MedEvolve?** MedEvolve is pretty user friendly offering more and more as the user learns may of the very useful features within the program **What do you dislike about MedEvolve?** Crashes.... never used to happen up until 2 years ago! **What problems is MedEvolve solving and how is that benefiting you?** MedEvolve does not solve problems... You have to reach out to a technician at MedEvolve to learn how to solve different aspects of billing and collections that come up. The program is actually much better than it seems; but when we onboarded the training was very, very limited. I wish I would have made my doctors pay for more training!!! ### 5. MEDEVOLVE CUSTOMER SERVICE IS THE BEST AND THE SYSTEM IS VERY EASY TO NAVIGATE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about MedEvolve?** POSTING CHECKS AND MAKING APPOINTMENTS IS AS EASY AS 1 2 3. ENTER A NAME, ADD A FEW DETAILS AND YOU ARE DONE. POSTING IS AS EASY AS CLICKING ON THE CHECK TELL IT TO POST DONE REPORTS ARE EASY TO USE JUST TELL IT WHAT YOU WANT DONE WE USE THE FEATURES OF POSTING CHECKS AND ENTERING CLAIMS EVERYDAY AND IT HAS YET TO GO DOWN FOR A LONG LENGTH OF TIME. **What do you dislike about MedEvolve?** THERE REALLY IS NOTHING TO DISLIKE IF THERE IS A PROBLEM THEY ARE REAL QUICK TO FIX IT. **What problems is MedEvolve solving and how is that benefiting you?** THE EASE OF POSTING PAYMENTS IN A TIMELY MANNER WITH THE REPORTS EASY TO DRAW UP ### 6. EXCELLENT CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about MedEvolve?** The customer support staff is amazing. They really seem to care and want to help you. We never feel put out by asking questions or asking for help. **What do you dislike about MedEvolve?** There is nothing that is wrong with MedEvolve. **What problems is MedEvolve solving and how is that benefiting you?** They have increased our collections by 10%. ### 7. QUICK AND EFFICIENT **Rating:** 5.0/5.0 stars **Reviewed by:** TASHA E. | INSURANCE SPECIALIST, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about MedEvolve?** SARAH IS ALWAYS THERE TO HELP WHEN NEEDED! **What do you dislike about MedEvolve?** THERE IS NOTHING I DISLIKE ABOUT MEDEVLOVE! **What problems is MedEvolve solving and how is that benefiting you?** THEY HELP CORRECT OUR MISTAKES WHICH GETS CLAIMS PAID ### 8. Clinical **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about MedEvolve?** Blocking schedules easy to do without permission from another staff member **What do you dislike about MedEvolve?** Difficult to view appointments in patient account **What problems is MedEvolve solving and how is that benefiting you?** Scheduling patient done through Medevolve with ease ### 9. It was an easy process. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about MedEvolve?** The platform was easy to navigate. I had no issues with reaching customer care when I needed to. **What do you dislike about MedEvolve?** I can't say that I did not like anything about MedEvolve. **What problems is MedEvolve solving and how is that benefiting you?** Makes processing claims quicker and most efficent. ### 10. Great Company **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about MedEvolve?** MedEvolve is a great company. I like on how easy it is to create appointments and schedules. How easy it is to find accounting answers to questions we may have. Data mining is useful to create reports needed. **What do you dislike about MedEvolve?** The thing I do not like about MedEvolve is that I can't pick up the phone and ask a question. I can email them but it usually take over 48 hrs to receive a reply. Trying to balance at the end of the day or the next day is impossible. Data mining is great for reporting but if all is not found there, I have to request a custom report and I can't add to this like in Data mining. **What problems is MedEvolve solving and how is that benefiting you?** I would like to understand the account part of ME but have not been able to. ### 11. Happy with MedEvolve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about MedEvolve?** MedEvolve organizes workflows at all levels. For the staff, we are able to organize their follow up worklists in a manner that is meaningful and easily reassign as needed. The tasking function streamlines the communication with other departments. Our Business Office leadership team is able to easily monitor productivity and how the collectors are working the accounts. This helps with providing feedback and support as needed to escalate the team. **What do you dislike about MedEvolve?** We are still early in our relationship with MedEvolve. The implementation has been a little bumpy but we are working through it. **What problems is MedEvolve solving and how is that benefiting you?** Providing work queues and insight into our AR for the collectors. ### 12. Best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Michele C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about MedEvolve?** The customer service reps are the best trained I have encountered in all the businesses I deal with. They know the product well and are always very professional. **What do you dislike about MedEvolve?** I can't think of any. Best company to work with. **What problems is MedEvolve solving and how is that benefiting you?** The only problem I have had is with billing and that is rare and they fix it immediately. ### 13. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about MedEvolve?** It is very user-friendly and easy to learn. **What do you dislike about MedEvolve?** If you could breakdown reports better it would be nicer. **What problems is MedEvolve solving and how is that benefiting you?** Makes maing corrections easy. ### 14. Revenue Cycle Supervisor **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about MedEvolve?** The support that MedEvole provides to our group and staff. **What do you dislike about MedEvolve?** If MedEvolve offered an EHR system that would have worked in our favor. **What problems is MedEvolve solving and how is that benefiting you?** MedEvolve has solved many issues from EDI rejections, assisting with reporting support and workflow. ### 15. Exceptional Service and Seamless transition to new PM system. **Rating:** 5.0/5.0 stars **Reviewed by:** Kim P. | Clinic Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about MedEvolve?** Exceptional Service and seamless transition **What do you dislike about MedEvolve?** Not applicable at this time. This was a great move! **What problems is MedEvolve solving and how is that benefiting you?** MedEvolve is taking back control of our receivables and coding. ### 16. MedEvolve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about MedEvolve?** Helpful in adding new patients,discharging and billing. I like this programme since the scheduling is super easy,entering new patients and searching for new patients is quite easy,it is user friendly since it brings the capability of sending charges of tests to Doctors. **What do you dislike about MedEvolve?** Complain of reflection of payment from client is keeping on recurring but is finally solve with an aid of this software,sometime servers are down due to failure of updates thus causing bugs in the institution. **Recommendations to others considering MedEvolve:** MedEvolve is a convenient software programme easy to install and user friendly **What problems is MedEvolve solving and how is that benefiting you?** Payment record updates through indication with green colour,Red colour also indicates problem records,easy billing,discharging of clients,easy detection of errors ### 17. User friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Erica H. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2017 **What do you like best about MedEvolve?** Everything is organized in an intuitive way. **What do you dislike about MedEvolve?** The office experiences unexpected crashes. **What problems is MedEvolve solving and how is that benefiting you?** Keeping track of patients and patients' needs is easy with MedEvolve. ## MedEvolve Discussions - [What is MedEvolve used for?](https://www.g2.com/discussions/what-is-medevolve-used-for) - [View MedEvolve pricing details and edition comparison](https://www.g2.com/products/medevolve/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A44%3A07+-0500&secure%5Bsession_id%5D=4c13bc29-4971-4a90-8653-6fac2cdc75f7&secure%5Btoken%5D=fb8cd4d8938e9e5ff72a726d99a4c6d5d6e76fee02aa442293cb125fda3154f9&format=llm_user) ## MedEvolve Features **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Agentic AI - Medical Billing** - Natural Language Interaction **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management ## Top MedEvolve Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews)