MedEvolve Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise MedEvolve for its responsive customer support, consistently providing timely and helpful assistance when needed. (4 mentions)

Users find MedEvolve to be user-friendly and straightforward, enhancing their billing experience with ease and efficiency. (4 mentions)

Users appreciate the user-friendly design and excellent customer service of MedEvolve, enhancing their billing experience. (3 mentions)

Users praise the comprehensive features of MedEvolve, highlighting its user-friendliness and vast analytics options. (2 mentions)

Users appreciate the user-friendly interface and extensive features of MedEvolve, making it easy to learn and navigate. (2 mentions)

Users express frustration with poor reporting, finding it complicated and desiring more training for effective usage. (2 mentions)

Users face data management issues with slow responses and limited reporting options, complicating their workflow. (1 mentions)

Users find the frequent updates complicate report building and even slow down the system performance. (1 mentions)

Users find the inefficient reporting problematic, as recent updates have made building reports more complicated and slower. (1 mentions)

Users feel there is insufficient training available, leading to underutilization and gaps in knowledge about MedEvolve. (1 mentions)

5 Pros or Advantages of MedEvolve

1. Customer Support

Users praise MedEvolve for its responsive customer support, consistently providing timely and helpful assistance when needed.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"It was an easy process."

What do you like about MedEvolve?

The platform was easy to navigate. I had no issues with reaching customer care when I needed to.

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you like about MedEvolve?

Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing

2. Ease of Use

Users find MedEvolve to be user-friendly and straightforward, enhancing their billing experience with ease and efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Many years with MedEvolve"

What do you like about MedEvolve?

MedEvolve is pretty user friendly offering more and more as the user learns many of the very useful features within the program

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you like about MedEvolve?

Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing

3. Helpful

Users appreciate the user-friendly design and excellent customer service of MedEvolve, enhancing their billing experience.

See 3 mentions

See Related User Reviews

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you like about MedEvolve?

Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Medevolve has the best customer service."

What do you like about MedEvolve?

The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Mede

4. Comprehensive Features

Users praise the comprehensive features of MedEvolve, highlighting its user-friendliness and vast analytics options.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Many years with MedEvolve"

What do you like about MedEvolve?

MedEvolve is pretty user friendly offering more and more as the user learns many of the very useful features within the program

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Medevolve has the best customer service."

What do you like about MedEvolve?

The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Mede

5. Features

Users appreciate the user-friendly interface and extensive features of MedEvolve, making it easy to learn and navigate.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Many years with MedEvolve"

What do you like about MedEvolve?

MedEvolve is pretty user friendly offering more and more as the user learns many of the very useful features within the program

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Medevolve has the best customer service."

What do you like about MedEvolve?

The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Mede

5 Cons or Disadvantages of MedEvolve

1. Poor Reporting

Users express frustration with poor reporting, finding it complicated and desiring more training for effective usage.

See 2 mentions

See Related User Reviews

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you dislike about MedEvolve?

Still somewhat complicated to build some reports. A recent update slowed things down for users.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Customer Service is Some of the Best in the Business!"

What do you dislike about MedEvolve?

My office had already been using MedEvolve for over 10 years prior to my joining them. I believe we are underutilizing the program. The biggest downsi

2. Data Management Issues

Users face data management issues with slow responses and limited reporting options, complicating their workflow.

See 1 mentions

See Related User Reviews

Cristina A.

Small-Business (50 or fewer emp.)

5.0/5

"Great Company"

What do you dislike about MedEvolve?

The thing I do not like about MedEvolve is that I can't pick up the phone and ask a question. I can email them but it usually takes over 48 hrs to rec

3. Frequent Updates

Users find the frequent updates complicate report building and even slow down the system performance.

See 1 mentions

See Related User Reviews

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you dislike about MedEvolve?

Still somewhat complicated to build some reports. A recent update slowed things down for users.

4. Inefficient Reporting

Users find the inefficient reporting problematic, as recent updates have made building reports more complicated and slower.

See 1 mentions

See Related User Reviews

sydney f.

Small-Business (50 or fewer emp.)

5.0/5

"MOST USER FRIENDLY PROGRAM I HAVE USED"

What do you dislike about MedEvolve?

Still somewhat complicated to build some reports. A recent update slowed things down for users.

5. Insufficient Training

Users feel there is insufficient training available, leading to underutilization and gaps in knowledge about MedEvolve.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Customer Service is Some of the Best in the Business!"

What do you dislike about MedEvolve?

My office had already been using MedEvolve for over 10 years prior to my joining them. I believe we are underutilizing the program. The biggest downsi

Top-Rated Alternatives

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

sydney f.

Billing consultant/specialist

Small-Business (50 or fewer emp.)

Originally submitted 11/29/2023

"MOST USER FRIENDLY PROGRAM I HAVE USED"

5/5

What do you like best about MedEvolve?

Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing easier. They appreciate their clients and welcome input. Always quick to respond to questions and problems. The system easily integrates with our EMR program. Electronic payments and ERA's are easy to post. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

Still somewhat complicated to build some reports. A recent update slowed things down for users. Review collected by and hosted on G2.com.

What problems is MedEvolve solving and how is that benefiting you?

Speeding up processing. I requested a more efficient way to post patient and insurance payments by line that are not auto populated. Right now that feature is in the schedule where you can post a copay or deposit and a past balance. Also a problem with an account with 2 Blue Cross insurance companies. It cannot differentiate the primary from secondary so then does not post at all. Just discussed that with Medevolve. Also, if a code is downcoded by insurance it will only post the payment and not the adjustment. Another discussion. And thirdly, if a supplement payment after Medicare has many lines, it only posts part of them. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/16/2024

"Customer Service is Some of the Best in the Business!"

4/5

What do you like best about MedEvolve?

My favorite thing about MedEvolve is the Customer Service team. Most times, my issues are resolved in one call or email. In a busy office, this is a valuable time saver.

The ease of learning the software is another big win for a new employee. My new team members were able to hit the ground running with minimal downtime. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

My office had already been using MedEvolve for over 10 years prior to my joining them. I believe we are underutilizing the program. The biggest downside is I don't know what I don't know.

Also, I would like more training on how to build out the reports that I need. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/17/2024

"Medevolve has the best customer service."

5/5

What do you like best about MedEvolve?

The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Medevolve has many features and the analytics available to us is vast. The best thing about Medevolve though is their customer service. Any question we have we are met with a timely and positive response, everyone who we have encountered at Medevolve is very nice and very helpful. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

There really isn't anything to dislike. The program itself is easy to use and teach and the company is amazing. Review collected by and hosted on G2.com.

What problems is MedEvolve solving and how is that benefiting you?

The practice management and medical billing is what we use daily. Everyone including our physicians use Medevolve daily. It's easy to view several schedules at once, we keep track of when our patients arrive and when they have upcoming appointments. We are able to process our claims the next day and the claims process is seamless. The claim scrubber identifies coding issues and we are able to quickly correct errors and get our claims out timely so we can get payment back quickly. The practice management system is so easy to use. We can tell when a patient arrives, when they are scheduled to come back and previous appointments with a quick couple of clicks. It allows us to put people on a waiting list so when we do have a cancellation we are able to fill the spot right away to help get patients in quicker and to not lose out on revenue. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

10/28/2024

"Many years with MedEvolve"

3.5/5

What do you like best about MedEvolve?

MedEvolve is pretty user friendly offering more and more as the user learns many of the very useful features within the program Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

Crashes.... never used to happen up until 2 years ago! Review collected by and hosted on G2.com.

What problems is MedEvolve solving and how is that benefiting you?

MedEvolve does not solve problems... You have to reach out to a technician at MedEvolve to learn how to solve different aspects of billing and collections that come up. The program is actually much better than it seems; but when we onboarded the training was very, very limited. I wish I would have made my doctors pay for more training!!! Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

Originally submitted 12/20/2022

"MEDEVOLVE CUSTOMER SERVICE IS THE BEST AND THE SYSTEM IS VERY EASY TO NAVIGATE"

4.5/5

What do you like best about MedEvolve?

POSTING CHECKS AND MAKING APPOINTMENTS IS AS EASY AS 1 2 3. ENTER A NAME, ADD A FEW DETAILS AND YOU ARE DONE. POSTING IS AS EASY AS CLICKING ON THE CHECK TELL IT TO POST DONE REPORTS ARE EASY TO USE JUST TELL IT WHAT YOU WANT DONE WE USE THE FEATURES OF POSTING CHECKS AND ENTERING CLAIMS EVERYDAY AND IT HAS YET TO GO DOWN FOR A LONG LENGTH OF TIME. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

THERE REALLY IS NOTHING TO DISLIKE IF THERE IS A PROBLEM THEY ARE REAL QUICK TO FIX IT. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/11/2024

"EXCELLENT CUSTOMER SERVICE"

5/5

What do you like best about MedEvolve?

The customer support staff is amazing. They really seem to care and want to help you. We never feel put out by asking questions or asking for help. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

There is nothing that is wrong with MedEvolve. Review collected by and hosted on G2.com.

TASHA E.

INSURANCE SPECIALIST

Small-Business (50 or fewer emp.)

Originally submitted 9/4/2024

"QUICK AND EFFICIENT"

5/5

What do you like best about MedEvolve?

SARAH IS ALWAYS THERE TO HELP WHEN NEEDED! Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

THERE IS NOTHING I DISLIKE ABOUT MEDEVLOVE! Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/30/2024

"Clinical"

4/5

What do you like best about MedEvolve?

Blocking schedules easy to do without permission from another staff member Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

Difficult to view appointments in patient account Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

9/17/2024

"It was an easy process."

3/5

What do you like best about MedEvolve?

The platform was easy to navigate. I had no issues with reaching customer care when I needed to. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

I can't say that I did not like anything about MedEvolve. Review collected by and hosted on G2.com.

Cristina A.

Small-Business (50 or fewer emp.)

Originally submitted 11/8/2023

"Great Company"

5/5

What do you like best about MedEvolve?

MedEvolve is a great company. I like on how easy it is to create appointments and schedules. How easy it is to find accounting answers to questions we may have. Data mining is useful to create reports needed. Review collected by and hosted on G2.com.

What do you dislike about MedEvolve?

The thing I do not like about MedEvolve is that I can't pick up the phone and ask a question. I can email them but it usually takes over 48 hrs to receive a reply. Trying to balance at the end of the day or the next day is impossible. Data mining is great for reporting but if all is not found there, I have to request a custom report and I can't add to this like in Data mining. Review collected by and hosted on G2.com.