Makula Reviews & Product Details

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits. Review collected by and hosted on G2.com.

There is some functionality that is very clever, such as the AI tools but we are not yet in a position to use! It is good to bear them in mind for the future. Review collected by and hosted on G2.com.

Very easy to understand an to use for end-users like production managers. Very useful for their plannings and predictive maintenances. Review collected by and hosted on G2.com.

For manufacturers there is no way to create an asset-template from an already existing asset. So the first step before making a new asset at a customer site is to create a template first and then use it to create a new asset.

But this is not so instinctive and have a lack of backward updating asset data.

In case that for example there are already three equal assets at three different customer sites firstly, and later on one of them gets a version upgrade, this cannot be used to create a new template for future orders. Review collected by and hosted on G2.com.

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency. Makula has not only helped us manage customer inquiries more effectively but has also optimized key internal processes such as factory follow-ups, installation, and project management. Today, Makula has become one of the essential tools for delivering a complete and high-value solution to our customers, enhancing our ability to respond to their needs quickly and efficiently Review collected by and hosted on G2.com.

It still frequently presents errors, so support from Makula is often needed. Several potential improvements have also been identified regarding the user interface.

I'm not very fond of the approach they’ve implemented to unify the client and service provider platforms. Review collected by and hosted on G2.com.

I have all my products well organized, and all the relevant information is available in one place. I no longer need Excel spreadsheets, SharePoint, or other scattered tools.

Everything I need for customer service is consolidated into a single solution.

Additionally, I appreciate the ability to create and customize documentation, sort information, and tailor the structure to our needs. Review collected by and hosted on G2.com.

Some essential features are still missing, and there are minor bugs that occasionally occur. While these are usually addressed, improvements tend to be made one step at a time. Review collected by and hosted on G2.com.

Fast and personal support – The team respond quickly and think along with us.

Flexible on technical challenges – from API integration to shared mailbox setup, they help find solutions.

Clear roadmap and visible progress – features like AI Copilot and Knowledge Hub are being built with real user input.

Mobile app is practical and easy to use – filters, chat, and work order handling work well. Review collected by and hosted on G2.com.

Some technical issues (like machine import or mailbox setup) took several rounds to fix.

AI features come with extra costs – this adds up if rolled out widely.

Implementation sometimes depends on our own IT setup (e.g. proxy settings), which slows things down. Review collected by and hosted on G2.com.

The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly. Review collected by and hosted on G2.com.

There were some bugs in the beginning, but they were solved quickly. Review collected by and hosted on G2.com.

The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales. Review collected by and hosted on G2.com.

There really aren't that many things that aren't good about the software and Makula. Review collected by and hosted on G2.com.

Convenient management of information and service orders, especially for us as machine distributor. Review collected by and hosted on G2.com.

For me as a "senior" user, sometimes I cannot follow all updates. Review collected by and hosted on G2.com.

Time tracking simplified / Automatic PZE times

Order times are recorded automatically

One system for all times and costs

Good and fast support for inquiries Review collected by and hosted on G2.com.

Time unit (AM, PM instead of German models)

Translations Review collected by and hosted on G2.com.

- Map view

- App function for Android smartphones

- Overview in individual ticket Review collected by and hosted on G2.com.

- slow loading of the page

- You cannot change the Work Order Type afterwards Review collected by and hosted on G2.com.