Makula Reviews & Product Details

I have all my products well organized, and all the relevant information is available in one place. I no longer need Excel spreadsheets, SharePoint, or other scattered tools. Everything I need for customer service is consolidated into a single solution. Additionally, I appreciate the ability to create and customize documentation, sort information, and tailor the structure to our needs. Review collected by and hosted on G2.com.

Some essential features are still missing, and there are minor bugs that pop up from time to time. Although these issues are usually addressed, progress tends to come in small, incremental steps rather than all at once. Review collected by and hosted on G2.com.

Clear UI, helpful support, and a smooth onboarding process. It also makes it easy to track communication across several email threads, combining messages from suppliers, customers, and internal teams in one place. Review collected by and hosted on G2.com.

There aren’t many downsides. It’s very clear—what you see is what you get. The main thing is taking the time to get used to the software and the process that comes with it, but that isn’t really a downside of Makula. It would be the same with any software. Review collected by and hosted on G2.com.

Makula has been incredibly intuitive for our team to use. The way all the features connect makes it easy to work seamlessly across different types of users, whether corporate staff, technicians, project managers, or others. Review collected by and hosted on G2.com.

Any major customizations to the software have to go through the Makula team, but they’ve been extremely collaborative and receptive to all of our feedback. Review collected by and hosted on G2.com.

The team are always quick to respond to enquiries and question, have good suggestions, and are helpful. There is a good onboarding process, which is easy to work through, with lots of support throughout. The platform is easy to access and use. We are still to put most of it into use with customers yet, but I'm sure it will work well. Seems to perform well so far, although had a couple of issues with the app, which are now resolved. Review collected by and hosted on G2.com.

There isn't anything we dislike about it, the product and support is good. Review collected by and hosted on G2.com.

it is a great tool for planning and executing Service visits. When we create and schedule Service events we add checklists and procedures to those events making our service to our customers consistent throughout the service team. Review collected by and hosted on G2.com.

little things, like it needs multiple phone numbers and indicting which one is the preferred, same for addresses should have a main and technical address Review collected by and hosted on G2.com.

Here's a draft answer for that field:

What stands out most is how Makula brings everything into one place. Before, our after-sales and service information was scattered across spreadsheets and separate tools — now our team can track machine history, manage tickets, and coordinate field service from a single platform. The setup is flexible enough to adapt to our specific workflows without feeling overly rigid, and it's noticeably improved our response times and visibility into what's happening across our installed equipment base. The team behind the product is also responsive and clearly invested in making the tool genuinely useful, not just feature-complete. Review collected by and hosted on G2.com.

nothing to complain about so far, very good Review collected by and hosted on G2.com.

ease of use and detail that can be reviewed Review collected by and hosted on G2.com.

nothing at this time it seems to all that is required Review collected by and hosted on G2.com.

The way you can see all the information from an asset in one place and the ease of processing a customer enquiry using the work orders Review collected by and hosted on G2.com.

The Scheduler view doesn't show enough information/dates and appearance is bland Review collected by and hosted on G2.com.

We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits. Review collected by and hosted on G2.com.

There is some functionality that is very clever, such as the AI tools but we are not yet in a position to use! It is good to bear them in mind for the future. Review collected by and hosted on G2.com.

Very easy to understand and to use for end-users like production managers. Very useful for their planning and predictive maintenance. Review collected by and hosted on G2.com.

For manufacturers, there is no way to create an asset-template from an already existing asset. So the first step before making a new asset at a customer site is to create a template first and then use it to create a new asset. But this is not so instinctive and lacks backward updating asset data. In case that, for example, there are already three equal assets at three different customer sites firstly, and later on one of them gets a version upgrade, this cannot be used to create a new template for future orders. Review collected by and hosted on G2.com.