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Makula

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(10)4.5/5

Makula is a purpose-built service operations platform for industrial manufacturers, OEMs, and factories. It offers three focused solutions: Field Service Platform: Designed for OEMs and equipment suppliers to manage installed base data, coordinate technician workflows, and deliver seamless after-sales support. Includes add-ons for branded customer portals and built-in AI tools to streamline documentation, ticketing, and team collaboration. CMMS Platform: Built for factories and industrial plants to manage internal maintenance. Plan and track work orders, reduce downtime with preventive maintenance, and keep critical machines running. Supports AI-assisted knowledge access and reporting. Enterprise Search (AI): A cross-platform search layer that connects service data, documents, tickets, and technical knowledge. This makes it easier for teams to find what they need instantly across systems. Makula replaces legacy tools and fragmented workflows with a modern, user-friendly interface built for real-world industrial needs. It connects field teams, service leaders, and customers in one shared environment. The result is faster service response, better uptime, and stronger customer relationships. Best for • OEMs, machinery builders, and industrial suppliers • Factories, plants, and maintenance teams • Field service, after-sales, and support operations Common Use Cases • Manage equipment across global installed base • Reduce service delays and missed site visits • Launch a customer portal with support visibility • Keep maintenance teams aligned and machines running • Find documents, history, and insights instantly with enterprise search Makula helps industrial teams stay organised, responsive, and ready without overcomplicating the tools they use every day.

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