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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency. Makula has not only helped us manage customer inquiries more effectively but has also optimized key internal processes such as factory follow-ups, installation, and project management. Today, Makula has become one of the essential tools for delivering a complete and high-value solution to our customers, enhancing our ability to respond to their needs quickly and efficiently Review collected by and hosted on G2.com.
It still frequently presents errors, so support from Makula is often needed. Several potential improvements have also been identified regarding the user interface.
I'm not very fond of the approach they’ve implemented to unify the client and service provider platforms. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
