Basically, MacPractice works well for clinical operations. It works for basic billing. The scheduling function is good and it is simple to use. The EHR works fine, especially because Tim Carpenter, the individual who creates templates at MacPractice is so wonderful. The Mac OS X interface is good-looking and easy to navigate. MacPractice has basic reporting functions, and those regarding scheduling and production are the strongest reports. MacPractice also has a follow up function that allows tracking of the need for follow up appointments in the future. Review collected by and hosted on G2.com.
Macpractice, lacks, almost entirely, modern functionality that even basic modern EHR platforms offer. The billing system is arcane, and does not integrate with Clearinghouse's to provide benefits checks or to even allow export of batch appointments for time, saving batch benefits, checks with Availity, for example. The system lack features in order to organize and track denied claims effectively. It does not offer batch and automated posting. Using it is very labor-intensive for billers. I don't get the kind of reporting I need in order to keep on top of AR.
I would say that few (none) of the add-on services that MacPractice markets are worth adopting, except for patient statements and some of the other Clearinghouse functions that are integrated into Macpractice. In the past, the appointment reminder vendor was horrible, although my understanding is that they have a better solution now. But because the former vendor was so bad, we adopted Weave, which has much more functionality, so we won't consider the new MacPractice reminder system. The benefits check function stopped working after theChange Healthcare debacle.
There is no API integration, so getting any kind of custom functions or integrating with modern vendors is impossible. The current owner, Valsoft, seems to have just bought legacy customer accounts, and while they are maintaining the software, they're not developing it with new and modern features. They recently did a hard sell of a Valsoft owned "AI" what the fuckdictation company. It wasn't workable because it didn't have the features needed in order for us to actually use it in clinical visits.
Another weakness of MacPractice is that it is locally server based at our clinic. We've had a few other locations in the past and we plan to have another one soon, and in order to do that, we need to use remote desktop software in order to run thin clients at remote locations. MacPractice is vendor, of course, is horrible, so we had to seek out another one that works fairly well, but it is a complex solution which can have problems that impair clinic operations from time to time. In an age of software as a service, this is the most arcane component of MacPractice.
Overall, we have to use outside vendors that don't work with MacPractice in order to get the features that we need, such as a reminder system, business texting, provider dictation, business faxing, benefits checks. Review collected by and hosted on G2.com.
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