MacPractice MD Reviews & Product Details

The software is very quick when compared to other server based or cloud based EDRs. All forms can be custom designed or integrated. There is a window with tabs that allows quick access to forms. Wired Ethernet works better than wireless. It is Planmeca 2D and 3D friendly. It is a very easy software to train staff or temp hygienist on. Review collected by and hosted on G2.com.

The concerns that Valsoft will be sold or purchased by another larger software vendor (ex. Henry Schein) and they will force us to change to a new EDR. Secondly, since their merger with Valsoft, the customer service reps are not as knowledgeable and need to have call backs from their techs. Review collected by and hosted on G2.com.

Stable platform overall, but Valsoft still hasn’t fixed some longstanding MacPractice bugs. At this point, there really aren’t any new things I like, because MP doesn’t seem to be developing or adding new features within the software. Review collected by and hosted on G2.com.

No new feature development within the core software. Do some development and create new modern features (that any SAAS EHR now has) and fix broken ones, like reporting bugs. Fix non-functioning insurance benefits checks. Fix estimating feature. Introduce API interfacing; it's impossible to create automated or streamlined processes with other services that could save time because MP is server based and there is no possibility for 2 way data transfer in and out of MP to other service platforms.

Little of what's been offered in the past 7 years has been useful at all. We don't need your billing services. Your AI dictation platform didn't work, though the dictation sales person couldn't understand this and kept trying to sell us on additional services, which didn't work and which we didn't need.

Another problem is that to back up the MacPractice database offsite is expensive and requires fiber optic upload speeds ($$). Our Mac Studios (required to run MP) have USB port problems that make on site backup impossible. Macs are not a good business caliber platform.

Also, the backups take hours and restores take the better part of a day. This means we can't get MP up and going quickly if we have a server or database failure. Not a well designed process for any business that operates every day. Review collected by and hosted on G2.com.

The system is user friendly. Easy to navigate Review collected by and hosted on G2.com.

Its basicallyPDFs uploaded into a system Review collected by and hosted on G2.com.

I like how you can customize your settings. I like the way you can navigate through the system. Review collected by and hosted on G2.com.

I dont like that the system cannot track user actions. I wouldn't say I like their bulk insurance upload. Other systems have this action better. They have system issues with Change Healthcare clearinghouse more frequently than other systems. Review collected by and hosted on G2.com.

1. It is very helpful to manage health organization.

2. This software has auto analysis features to provide required information.

3. It provides charts for better analysis and review.

4. The shortcut keys provide quick access. Review collected by and hosted on G2.com.

The user interface is not very intuitive. It requires training to administer and get real benefit. It would be great if it provided a macro feature as we do in Excel; also, microphone input can help a lot. Review collected by and hosted on G2.com.

I like the EMR side the best. There are other ones out there as well. Review collected by and hosted on G2.com.

The lack of reporting. Also, you can edit anything in this system. By edit I mean, you can delete charges and payments. This is a huge issue. There is no auditing tool for charges. Review collected by and hosted on G2.com.

This is NOT a Best situation. MacPractice has become much worse. Have used the original software when it was MediMac. the fact that I have to take so many step to leave a review has nothing to do with safety. It is all about making it difficult to prvide reviews. Review collected by and hosted on G2.com.

Service - the lack of IT service. The need to be held hostage hoping/waiting for IT to return a call. If MP returns a call and you do not pick up the call from MacPractice, you get recycled until "someone" from MP calls back. You are directed to the CHAT function which is not what consumers that are paying thousands of dollars for customer suport. Review collected by and hosted on G2.com.

Helped me learn to use a Mac or Apple computer. Was easy to learn Review collected by and hosted on G2.com.

Font was very small. The insurance portions were slightly confusing at first regarding primary beneficiary and dependants. Only used with apple or mac computers, so its a big change if you're not familiar with Apple layout or keystrokes. Review collected by and hosted on G2.com.

The interface was good and it's one of the best I've seen for mac operating systems. Review collected by and hosted on G2.com.

It didn't allow for the types of reports I needed to print out for evaluating my key performance indicators. I also didn't like that when switching to a new software, you have to manually download each individual case for each patient. There are no batch or bulk downloads of patient files. Review collected by and hosted on G2.com.

The interface is aesthetically pleasing. It is easy to use and intuitive especially if you are an Apple/Mac user. Training employees to use it is easy as well. It has so many functions I know I can do more with it than I already am. For physicians documentation is quick, it has built in dictation. It is meaningful use certified. Their support is very good and helpful. I’ve been using it for 6 years and very happy with it. Review collected by and hosted on G2.com.

Updates are time consuming. It is not PCMH certified. Reports are good but I wish it can do more, especially with clinical reports. Review collected by and hosted on G2.com.