Loiale Reviews & Product Details

The Retention Operating System for consumer brands. See everything your customers do in one system, and let AI take the actions that drive repeat revenue at enterprise scale. It integrates loyalty programs, customer data, AI agents, and data intelligence into a unified infrastructure to help companies retain customers, increase repeat purchases, and optimize incentive spend. Loiale operates through four main layers: Strategy Layer: Allows companies to design and manage retention programs. Data Layer: Unifies customer profiles, transactions, and behavioral signals into a single source of truth. Agent Layer: Deploys AI agents that act in real time to recover at-risk revenue, personalize customer experiences, and adjust incentive spend based on predicted outcomes. Analytics Layer: Provides dashboards and reporting tools to track churn, ROI, CLV, and the performance of the system. Key system components include: Retention OS Core: Identity resolution, omnichannel execution, enterprise-grade security (SSO/SAML, GDPR compliance). Loyalty OS: Tools for creating experiences such as points, levels, missions, wallets, and gamified engagement. Agent Orchestration: Real-time decision engines with approval workflows and guardrails for compliance and control. Data & Integrations: Connectors for CRM, ecommerce, communications, and data platforms. Each AI agent (e.g., Recovery Agent, Budget Optimizer, Loyalty Concierge) is built to operate autonomously within pre-defined constraints, with full traceability and human override. Loiale is deployed with a forward dev team that integrates into the customer’s org to ensure alignment, data flow, and measurable outcomes.

Seller

Loiale

Languages Supported

English, Spanish

Product Description

Launch the most incentivizing loyalty program and connect your brand with its customers so it can unleash its full potential, better and faster.

Overview by

Romà Llambés

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Loiale Media

Recovers at-risk revenue before it’s lost. Abandoned carts, failed payments, churn-risk users.

Turns every interaction into growth. Predicts the next best product, drives upsell and cross-sell, lifts ARPU.

Protects margins while maximizing ROI. Dynamic allocation of incentive spend, real-time guardrails, automatic optimization.

The customer-facing assistant for loyalty. Explains benefits, manages rewards, books perks, nudges at the right time.

Loiale Demo - Smart rewards, powered by artificial intelligence

Personalize your program for each customer with real-time ML.

Make loyalty multiplayer with a wide variety of social features.

Loiale Reviews (4)

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AR

Verified User in Restaurants

Mid-Market (51-1000 emp.)

10/6/2025

"Our entire team runs 10x faster with it"

5/5

What do you like best about Loiale?

What I like most about Loiale is how it gives us, for the first time, a real-time, unified view of every customer across all our stores and channels. The automated segments are incredibly accurate, the AI-triggered campaigns feel tailor-made for each shopper, and the system even attributes third-party marketplace orders back to the actual customer, which no other retail tool does. On top of that, the platform is fast, stable, and reliable every single day, which in retail is priceless. Review collected by and hosted on G2.com.

What do you dislike about Loiale?

Honestly, nothing. The product is a complete powerhouse and delivers above expectations on every front. And the team behind it is genuinely great to work with. Review collected by and hosted on G2.com.

What problems is Loiale solving and how is that benefiting you?

We had three major issues: (1) low repeat rates despite high foot traffic, (2) ineffective loyalty campaigns with poor ROI, and (3) zero visibility into what was driving churn. Loiale tackled all three.

They unified all our customer data (POS, online, delivery) and deployed AI agents that now act on that data in real time — recovering lost revenue, nudging at-risk customers, and optimizing offers dynamically.

The result? More repeat visits, less money wasted on discounts, and a clear view of what’s working. We’re finally using data to drive retention, not just guesswork. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Enterprise (> 1000 emp.)

10/9/2025

"Highest ROI we’ve ever had with an enterprise solution (aside from ChatGPT)"

5/5

What do you like best about Loiale?

The agents. They don’t just give you data, they act on it. Whether it’s recovering at-risk customers, reactivating lapsed segments or adjusting incentives mid-campaign, the system runs with surgical precision.

And their forward deployment model is unlike anything we’ve seen. They literally embedded with our CRM, data, and ops teams, adapted their product to our stack, and helped us launch in less than 60 days. It felt like hiring a SWAT team for retention. Review collected by and hosted on G2.com.

What do you dislike about Loiale?

It's not for the faint of heart. You need cross-team commitment (especially data and CRM), and you need to be willing to evolve how you think about customer lifecycle. But if you’re serious about fixing retention, this is the partner you want. Review collected by and hosted on G2.com.

What problems is Loiale solving and how is that benefiting you?

We had strong acquisition — but poor repeat. Churn in key segments was eating into our margins, and our promo strategy was inefficient and reactive.

Loiale solved this on 3 fronts:

−24% churn YoY in our core high-LTV segment

+3.4% uplift in repeat rate within 90 days of rollout

~$2.7M/year in incentive waste recovered through better targeting

We now run all retention through Loiale: AI agents detect risk, act autonomously, and report impact — all within guardrails we control. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

10/13/2025

"We went from reactive retention to proactive growth"

5/5

What do you like best about Loiale?

Two things: the agents and the team.

The AI agents work 24/7, identifying risk signals and acting in real time, recovering customers before they leave, adjusting incentives dynamically, and optimizing spend across markets.

And the forward deployment system is genius. Loiale literally embedded engineers and data experts inside our CRM and analytics teams for two months. They adapted their product to our data structure and processes, not the other way around. It felt like adding an elite retention unit to the company. Review collected by and hosted on G2.com.

What do you dislike about Loiale?

You need to be ready. Loiale isn’t a plug-and-play SaaS; it’s infrastructure. The first few weeks require deep integration and collaboration, but that’s exactly why it works so well at scale. Review collected by and hosted on G2.com.

EV

Estefania V.

CMO

Small-Business (50 or fewer emp.)

6/29/2024

"Very good, great team and technology is disruptive"

5/5

What do you like best about Loiale?

What I like best about Loiale is its exceptional ability to personalize customer experiences using AI-driven insights. Unlike other platforms that provide generic solutions, Loiale customizes every interaction and reward for each customer, significantly boosting engagement and satisfaction. The gamified dynamics and seamless integration capabilities have turned our loyalty program into an exciting and interactive experience that our customers love. Plus, the platform's user-friendly interface makes it easy to manage and optimize our campaigns, allowing us to focus on building lasting relationships with our customers.

Since we switched to Loiale, we've seen a dramatic increase in customer retention and spending. The detailed analytics and reporting tools offer valuable insights into customer behavior, enabling us to continually refine our approach. Moreover, the support team at Loiale has been incredibly responsive and helpful, ensuring a smooth implementation and ongoing success.

Overall, Loiale has revolutionized our loyalty program, making it a standout choice for any QSR brand looking to deepen customer engagement and drive long-term growth. Review collected by and hosted on G2.com.

What do you dislike about Loiale?

The initial setup can be a bit time-consuming, but the support team is very helpful throughout the process. Review collected by and hosted on G2.com.

What problems is Loiale solving and how is that benefiting you?

Loiale is solving the problem of generic, uninspiring loyalty programs by providing personalized, gamified experiences. This has significantly increased our customer engagement and retention rates. The AI-driven insights allow us to tailor rewards and interactions to individual preferences, making our loyalty program more effective and enjoyable for our customers. Additionally, the seamless integration with our existing systems has streamlined our operations, saving us time and reducing costs. Review collected by and hosted on G2.com.