LivePerson Reviews & Product Details

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Seller

LivePerson

Discussions

LivePerson Community

Languages Supported

Danish, German, English, Finnish, French, Indonesian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Cailyn Michaan

Used by Tata Communications and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

LivePerson Integrations

(6)

Verified by LivePerson

LivePerson Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is LivePerson, and what problem is it built to solve?

LivePerson is a technology company focused on conversational AI and messaging for businesses. Its platform helps companies engage customers across messaging apps, websites, and mobile applications, automate responses, and manage real-time customer interactions.

What languages does LivePerson support?

LivePerson supports 16 languages, including Chinese (Simplified), Danish, English, Finnish, French, and others.

What company sizes and industries is LivePerson the best fit for?

LivePerson appears across small, mid-market, and enterprise teams, with use spanning several customer-facing industries. The reviewer-reported segments with the clearest presence include:

Company size — Small business: Teams with 50 or fewer employees.
Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Telecommunications: Customer messaging and service operations.
Industry — Financial services: Banking, insurance, and related customer support.
Industry — Retail: Customer care, sales engagement, and digital messaging.

How long does it take to implement LivePerson across a team?

Implementation time varies with the scope of the rollout, but 1–3 months is the most commonly reported range. Some teams go live sooner, while larger or more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
Under 1 month	Also reported
3–6 months	Less commonly reported
6 months or longer	Occasionally reported

What customer support options does LivePerson provide, and how do users find the overall support experience?

LivePerson provides support through email/help desk and chat, along with self-service resources such as FAQs, a forum, and a knowledge base; 24/7 live-representative support is also available. The support experience is mixed: users value knowledgeable, responsive account and onboarding help, while others describe slow responses or unhelpful service.

What features or capabilities could make LivePerson even more useful?

LivePerson could be more useful with clearer reporting and greater control over how teams manage conversations. Recurring improvement areas include:

More flexible reporting and analytics: Bring insights together, make reports easier to navigate, and expand customization and export options.
A more intuitive interface: Make features easier to find and simplify navigation for agents and administrators.
More configurable workflows: Add finer controls for queue priorities, channel-specific agent capacity, and alerts for stalled chats or unusual activity.

How useful do LivePerson users find its AI features in everyday use?

LivePerson’s AI is useful for automating routine customer inquiries and helping agents focus on more complex conversations. Users describe practical benefits from chatbot automation, intent-based routing, and conversation insights, though configuring advanced bots and workflows can take effort.

Chatbots: AI text generation, AI text summarization, and routing conversations to a human.
AI customer support agents: Adaptive responses, automated ticket resolution, sentiment analysis, and knowledge-base use.

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Marcelo L.

employ

Mid-Market (51-1000 emp.)

11/2/2026

Guest users or non-business users of the software, not included in G2 scores.

"Powerful omnichannel AI messaging platform"

5/5

What do you like best about LivePerson?

it effortlessly handles omnichannel conversation, More conversations with the same team reduced our cost per contact. Insights into conversations also helped us identify areas where we hadn’t been providing the best service. The system is very open and easy to integrate , whilst we do have integration with our CRM .it has great documentation for developers and the APIs. it can use our own LLM.it also has advanced conversational AI with intent recognition for complex customer queries. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

There are some fairly complicated parts to the admin section. A few settings can be difficult to find. The admin area and bot builder do provide a lot of functionality so it will take time to get to grips with the more advanced features. More advanced bots and analytics will require some good planning. Some of the more advanced customisations and integrations will require developer or LivePerson services to help set up. This can add extra time and cost. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

Traditional phone channels are slow, costly, and often frustrating. With LivePerson, we can move our conversations online. This means customers can get a quicker response, reduce workload for agents, improve customer satisfaction, and provide greater clarity into customers’ requirements. its real time dashboards, sentiment analysis and robust reporting will help us to get a clear picture of teams performance and customers needs. Review collected by and hosted on G2.com.

JUAN PABLO G.

Soporte tecnico

Mid-Market (51-1000 emp.)

11/2/2026

Guest users or non-business users of the software, not included in G2 scores.

"Multichannel AI Support Simplifying Customer Management"

4.5/5

What do you like best about LivePerson?

I like that it allows serving many customers from a single platform, using channels like WhatsApp, text messages, and web page chats. It also uses artificial intelligence to answer questions and direct conversations. It facilitates employees' work and can connect with other customer service tools. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

What I like least is that it can be complicated to set up and understand at first. It can also be costly, especially for small businesses. Additionally, some technical issues may take time to resolve. Review collected by and hosted on G2.com.

Felice C.

Customer Service Manager

Mid-Market (51-1000 emp.)

1/29/2026

"LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement"

4.5/5

What do you like best about LivePerson?

We use LivePerson to better customer engagements and the platform makes it possible with its great automation features.

The tool automates customer service with AI agents which saves time while ensuring fast/efficient services.

Thanks to 24/7 AI agents availability, we've enhanced customer experience.

I like that LivePerson supports omnichannel engagements.

I like that LivePerson offers enterprise grade security and this is a plus. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

No issues with LivePerson. It is very effective. Review collected by and hosted on G2.com.

Nataporn C.

IT Support

Information Technology and Services

Mid-Market (51-1000 emp.)

1/13/2026

Guest users or non-business users of the software, not included in G2 scores.

"Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform"

4/5

What do you like best about LivePerson?

Industry-Leading AI: The "Intent Manager" and NLU (Natural Language Understanding) are exceptionally accurate at understanding what customers actually want.

True Omnichannel Messaging: Seamlessly unifies WhatsApp, Apple Business Messenger, SMS, and Web chat into a single agent desktop.

Conversation Builder: A powerful low-code tool that allows even non-technical staff to build sophisticated bot flows using templates.

Enterprise-Grade Scalability: Built to handle massive conversation volumes with high security and robust uptime. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Complexity & Steep Learning Curve: The backend can be overwhelming. It’s not "plug-and-play" and often requires dedicated specialists to manage.

Opaque Pricing: No transparent pricing tiers; custom quotes can be expensive, and conversation-based billing can lead to unpredictable costs.

Rigid Reporting: While data is plentiful, the analytics dashboards can be slow and difficult to customize for specific business KPIs.

Slow Implementation: Setting up the platform and integrating it with existing CRMs typically takes longer compared to lighter alternatives like Zendesk or Intercom. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

High Call Volume & Wait Times: Traditional phone support is slow and expensive. LivePerson shifts these "calls" to digital "messaging," reducing hold times.

Fragmented Customer Experience: Customers hate repeating themselves across different apps. LivePerson unifies all channels (WhatsApp, Web, SMS) into one history.

Agent Burnout: Agents often get overwhelmed by repetitive, simple questions (FAQs). Review collected by and hosted on G2.com.

Nehal G.

Customer Success Advisor

Enterprise (> 1000 emp.)

1/16/2026

"Seamless, Real-Time Customer Engagement Across Messaging Channels"

5/5

What do you like best about LivePerson?

What I like best about LivePerson is its ability to deliver seamless, real-time customer engagement across multiple messaging channels, helping businesses provide faster and more personalized support. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson has a fairly steep learning curve, especially for new users, and some advanced features require additional training to use effectively. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson solves the challenge of managing high volumes of customer interactions across multiple digital channels. By centralizing conversations and enabling automation, it helps us respond faster, improve resolution times, and deliver a more consistent customer experience.

LivePerson addresses the problem of repetitive, manual customer queries through conversational AI and automation. This has reduced agent workload, improved efficiency, and allowed our team to focus on more complex, high-value interactions.

LivePerson helps solve the complexity of engaging customers across different messaging platforms by providing a single omnichannel solution. This has improved conversation continuity, agent productivity, and overall customer satisfaction. Review collected by and hosted on G2.com.

Divyesh D.

Administration & Safety Assistant

Small-Business (50 or fewer emp.)

2/17/2026

Guest users or non-business users of the software, not included in G2 scores.

"Fast Handling of High-Volume Inquiries with Strong Reporting and Analytics"

4/5

What do you like best about LivePerson?

They handle large volumes of routine inquiries quickly, freeing up human agents to focus on more complex issues. This can significantly reduce support costs and improve overall responsiveness. The reporting and analytics are also praised for providing valuable data on customer interactions, which helps teams optimize workflows and improve service quality over time. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Many users find the initial setup, especially for complex chat flows and campaigns, difficult and time-consuming, Some customers feel the costs may be high relative to perceived value, especially for smaller operations or compared to competitors Review collected by and hosted on G2.com.

Giana Y.

Digital strategist Expert

Information Technology and Services

Small-Business (50 or fewer emp.)

10/8/2025

"Customer Engagement Improved and Amplified by LivePerson for Excellent Results"

4/5

What do you like best about LivePerson?

LivePerson is a solid AI supported conversation management platform, that creates adaptable, intelligent and friendly customer interactions

We create an engaging environment that portrays human touch, ensuring that we capture the right sentiment analysis

LivePerson dig deep to understand customer intent, which brings a successful and impressive experience

We have experienced a brilliant interaction with CRMs, among other sales supporting strategies, creating an effective business plan Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson has a complex and dependable customization process, which feels steep to new developers or users

The interface is solid and powerful, but it gets overwhelming when updates are released or available Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson is helpful in managing large numbers of customers demands and interactions, which ensure we give brilliant and helpful feedback

The response time is consistently controlled by LivePerson, and this makes our clients trust our services and value our information sharing process

The unification of customer engagement creates continuity and efficiency in business operations, and all channels are precisely monitored through the program Review collected by and hosted on G2.com.

Anshu K.

Product specialist

Mid-Market (51-1000 emp.)

Originally submitted 9/30/2025

Guest users or non-business users of the software, not included in G2 scores.

"LivePerson"

4.5/5

What do you like best about LivePerson?

LivePerson is a tool used in our organization to handle customer interactions and provide support without making any calls. By using this tool, we can offer 24/7 customer support, enhancing customer satisfaction. We can also record the support provided by LivePerson. Additionally, it can be integrated with other third-party CRMs to create tickets and maintain customer records. It supports multiple languages, ensuring customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

Some advanced features require a subscription, either monthly or annually, which adds extra costs to the organization. It is mainly used by large organizations because its maintenance charges are not affordable for small-sized organizations. Review collected by and hosted on G2.com.

Yunis H.

Digital Systems Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

10/10/2025

"LivePerson; Amplified Customer Experience, through AI Supported Conversations, But Poor Pricing"

4.5/5

What do you like best about LivePerson?

LivePerson focuses on offering robust and natural human like conversations with clients, through remarkable automation

The application concentrates with diverse channels, for instance, Social Media, WhatsApp, SMS, and others

LivePerson has a brilliant intent recognition means, which is impressive and authentic

The automated messaging capabilities ensure that all common queries are handled diligently

LivePerson focuses on analyzing and measuring engagement efforts and feedback Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

LivePerson demands structural payment reforms, due to the ever rising and growing prices

Setting up LivePerson is not a walk in the park, demanding extra focus and facilitation Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson is magnificent in handling extremely high customer interactions, meeting their expectations and creating efficient customer encounters

The engagement process is 24/7, which means that support team is readily accessible with intelligent responses

The multichannel inclusion makes all platforms connected in the system, which lowers operational costs and create a conducive environment in a company Review collected by and hosted on G2.com.

Mahmoud H.

DevOps Engineer

Mid-Market (51-1000 emp.)

1/23/2026

Guest users or non-business users of the software, not included in G2 scores.

"Robust AI-Powered Messaging That Boosts Engagement Across Channels"

4.5/5

What do you like best about LivePerson?

What I like most about LivePerson is its robust, AI-powered chat and messaging capabilities. It helps automate customer conversations, shorten response times, and boost customer engagement across a range of digital channels, making it easier to support customers consistently wherever they reach out. Review collected by and hosted on G2.com.

What do you dislike about LivePerson?

One thing I dislike about LivePerson is that the initial setup and configuration can feel complex, especially for new users. In addition, customizing workflows and setting up integrations can take extra time and require more technical effort than I’d expect. Review collected by and hosted on G2.com.

What problems is LivePerson solving and how is that benefiting you?

LivePerson addresses the issue of slow, inefficient customer communication by offering AI-powered messaging and automation. It makes it easier to manage a high volume of customer requests simultaneously. For me, this means less manual work, faster response times, and higher customer satisfaction. Review collected by and hosted on G2.com.